I absolutely adore Auberge and why I chose it for my mother's birthday. I booked ahead and let them know it was a very special celebration and when they called to confirm, I also informed them of our food allergies. I was told that everything would be handled well and that we will have a special seat on the patio. What a disappointment!
You would think they would have sat all three of us in a great table where we all had a view. We had one of the worst seats on the patio. It was next to the area where they stored water and silverware and every 5-10 minutes, they would be clanking some silverware. I also sat facing the door with no view, since I wanted my guests to enjoy the amazing view. It was thoughtless.
Our waiter seemed nice enough but I was shocked at how unprepared Rob was about the allergies. I assumed that at a place like Auberge when you tell them ahead of time that the birthday person is lactose intolerant, they would come with some ideas about dessert. But no such luck. He kept telling is what she could not have. It was like all of our allergies were a big joke to them and their special creations.
The whole service apart from Salavdor and Adam, who were great, was the worst I've ever had here. And when we went to talk to the manger, we just got attitude. And we tried to do it away from my mom so she would not be aware of how bad we felt about it all. And when this other guy came to discuss it right at the table, right infront of her, we told them we were fine. We didn't want to make it worse. And I did not enjoy my food at all.
I don't think I will ever go celebrate another birthday here. Next time I will just go enjoy the patio at the bar as this has left a very bitter taste in my mouth as it not only ruined the celebration but when I go to a great restaurant, I expect a great experience. This was just a huge disappointment.
- Official Description (provided by the hotel):
- Inspired by the relaxed sophistication of the South of France and infused with California soul, Auberge Du Soleil provides the quintessential Napa Valley adult getaway. Nestled within a 33-acre sunlit olive grove, with spectacular valley views, the property offers 50 of wine country's most luxurious rooms and suites and a Michelin Star restaurant and bistro with unparalleled outdoor dining. The hotel also features an award-winning spa, adult pool, fitness center, yoga pavilion, extensive sculpture garden, walking paths and a tennis court. A complimentary Mercedes-Benz drive program allows guests to explore the Napa Valley's picturesque landscape in comfort and style. The property also provides outstanding culinary and wine programs for private events with beautifully appointed indoor/outdoor spaces for weddings, social and corporate events. Indulge in the good life at Auberge du Soleil! ... more less
- Reservation Options:
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- Also Known As:
- Auberge Du Soleil Rutherford, CA - Napa Valley