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“Unexpectedly hip hotel in Sacramento”

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The Citizen Hotel, Autograph Collection
Ranked #10 of 81 Hotels in Sacramento
Certificate of Excellence
San Diego, California
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Unexpectedly hip hotel in Sacramento”
Reviewed 23 March 2014 via mobile

Very cool feel and great service. There is a good bar/restaurant, Grange, in the hotel. This place is a boutique with some serious style! The only minor downside is that the rooms are on the smallish side. We would definitely stay here again.

Stayed March 2014, travelled with friends
Helpful?
Thank JimGSD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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801 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (235)
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Santa Barbara, California
Level Contributor
137 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 15 March 2014

Having spent many years traveling to Sacramento on business I had always hoped an outstanding hotel would open near the capitol. I had high hopes when the Hyatt first opened (and it was good in the beginning), I had cautious hopes when the Sheraton first opened (they started out better than I imagined but eventually slid into typical Sheraton mediocrity). My wife had stayed here a couple of times for business and based on the reviews I agreed to try it. Well lo and behold I finally found the perfect place to stay in Sacramento. The rooms are eclectic and amazing, the location is superb, the staff are impeccable and charming including Joe at the front desk and the adorable Bell Girl (wish I could remember her name) and the awesome Lori in the Executive Offices who saved me when the computers in the Business Center were down, by letting me use her computer and scanning and printing documents for me. What a superstar! If i had to identify one small flaw, it would be the bath towels, they are like sandpaper, too rough for this old guy! But that's a very small issue at the best hotel in Sacto. Bravo Citizen, it's about time!

Room Tip: Room 500 is pretty darn terrific!
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  • Stayed March 2014, travelled on business
    • Value
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Helpful?
Thank SBpicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sedona, Arizona
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 March 2014

Stayed at this hotel a couple of weeks ago. The people at the desk were friendly and helpful. The room was small as expected but nice. Some of the trim was missing from the baseboard no biggie room was still nice. Bed was comfortable. They had nice tea and coffee downstairs. I didn't have the coffee but my mom liked it. On the first night I found out they didn't have turndown as I had come back to a dirty glass I left there. I'm used to having turndown but really no big deal. I called down for more conditioner to be delivered to my room if you have long or thick hair you understand one of those tiny hotel containers is just not enough. They were kind when I asked for more and had it delivered very quickly. As the person who brought the item was leaving I asked if they could remove a dirty glass for me. Next morning I realized they just left in the hall. I suppose it wasn't their job and maybe didn't know where to put it. But whoever was supposed to pick those things didn't get it well into late the next afternoon. I also noticed the same with items from other people. Again no big deal really. What I didn't like was that the toilet broke the second night and had to stick my hand into the back of it to flush it every time ugh gross! I let them know and they told me that all the toilets where to have that fixed very soon, might even have been that next week it was to be done. The next night I was going to take a bath but the plunger part of the tub was broken. I took a shower and water came out all over the floor(not because it was broken just didn't get the curtain all the way closed. Had a drink and snack at the bar the fist night. The bartender was horrible. Wasn't the drink he made just his demeanor. It was his last work day of the week for him I believe and I'm glad because I didn't have to see him again. I gave him a 20% tip which I usually do but after I wish I'd hadn't, not that
he cared, what's a few bucks. The next couple nights great bartender. Oh and yes it can be a bit noisy but all the rooms have earplugs I used them and they work. There is a yummy bakery around the block. It was a pretty nice hotel with a couple of hiccups. Would I stay here again probably, but just to see what available I might try a different one next time.

  • Stayed February 2014, travelled with family
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Helpful?
1 Thank diorandmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Dorado Hills, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 March 2014

I had mentioned in my reservation that it was my husband's 56th birthday. I received an e-mail from one of their staff asking what they could do for us to make it extra special and asked what type of wine my husband liked. When we arrived, the front desk staff immediately said happy birthday, and when we arrived in our room they had a bottle of wine, card and a plate full of delicious sweets. When we went to the Grange Restaurant, they were aware as well! It was amazing how they made us feel special. The room was beautiful with a corner view, and the bed was very comfortable! We absolutely loved our visit and will probably return next year for number 57!

  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank Anne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 March 2014

Have stayed here many times, every staff member I've ever encountered have been friendly and helpful. This particular visit I'd like to acknowledge Lupe and Blaine at the front desk, who made my brief interactions with them pleasant ones.

The rooms can be a bit small but the location of the hotel is excellent, both for state business and nightlife. I received an upgrade to the suite this time around, and while it is a larger room, you definitely can hear some street noise if it's a weekend. But a little white noise helped me sleep so no complaints there.

I've eaten at the restaurant both for brunch and dinner in the past, and have been pleased with the food. It's nice to have 24 hour valet service, and the valet staff always offer directions and assistance. I've stayed at many of the Joie De Vivre Hotels, and Citizen is in my top 3. Keep up the good work!

  • Stayed March 2014, travelled solo
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Nathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Segundo, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2014

I enjoyed my stay in this turn of the century feel hotel with all the feelings of the early days in Sacramento. A friend of mine told me that each room had an umbrella, and it really came in handy the day I stayed there. It is very close to the major State offices and saves on parking and travel, since everything is within walking distance. The most friendly people are the bell hops, who are quick and professional. We only had to wait 30 seconds for our cab to the airport, since they congregate right at the hotel. If you're doing business at CalEPA, I would certainly stay here, and try the breakfast, which is large and filling!

Room Tip: Try to stay in rooms below the 13th floor, as only one elevator goes that high; besides, some of us...
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  • Stayed February 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2014

The Citizen Hotel was just such a pleasant surprise for me. It was a professional conference situation which can often be hum drum and run of the mill with service, food, facilities, room amenities etc. But, this blew my socks off. Not only is it a gorgeous old historical building (and every staff member was always offering a new tidbit about its history whenever we chatted). The entire staff from registration, to housekeeping, to catering, to bell staff were amazing, polite and made me feel like a hundred bucks. I have lived within 60 miles of Sacramento since 1979 and have stayed a couple of places there but this was over the top and I would certainly stay there again. And, the Grange restaurant was wonderful. But there are so many great places within walking distance. Just a great place to stay to enjoy what Sacramento, the state Capitol, has to offer.

Room Tip: I cannot imagine a bad room in the place. I am guessing overlooking the Capitol would be great.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Boomer2047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Citizen Hotel, Autograph Collection

Property: The Citizen Hotel, Autograph Collection
Address: 926 J St, Sacramento, CA 95814-2703
Region: United States > California > Sacramento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Sacramento
#2 Luxury Hotel in Sacramento
#4 Romantic Hotel in Sacramento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Citizen Hotel, Autograph Collection 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Citizen Hotel's unique combination of historic charm and sleek modern amenities brings a new kind of luxury to downtown Sacramento. Treat yourself to unexpected elegance. No two rooms are exactly alike, so you'll get a different perspective of downtown Sacramento each time you visit us. On the historic 13th floor, for example, you'll find gorgeous tile mosaics in the large bathrooms. ... more   less 
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Also Known As:
Citizen Hotel Sacramento
Citizen Boutique Hotel Sacramento

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