I stayed here for a week with my daughter and son. My daughter is a gold member and they were nice enough to give her an upgrade. The few issues I had with this hotel was when the water shut off and my son was in the shower with soap on his body. They provided us a shower in another hotel across the street. I wrapped my son up and ran to the other hotel. It was traumatizing for my son but things happen and the problem was fixed later that night. Two days later, I go to the hotel from a long night with my kids and there is no water again! So they told us to use the showers in another hotel once again. So it's 3am and my son fell asleep and my daughter and I had to take turns because i did not want to leave my son alone. By the time we were done, it was 4:30am. They told us the water would work by morning. So we were frustrated at this point and wanted to leave but it was too late to drag my kids with our 5 big luggages. Next morning, water still didn't work. We managed to get ready with water bottles that the hotel did provide us. We went on our way to enjoy our vacation even though we were all so tired and annoyed due to the water situation, toilet smelling, etc. I wanted to change hotels but I believe it was our last day or second to last day so I told my daughter to call to find out if the water works because if it didn't we were going to leave to another hotel and it was mid afternoon time and we had enough time to pack and move but the front desk told her the water was working so we came late to the hotel, hoping everything is back to normal and guess what, no water!. No one was picking up the front desk after several calls, my daughter went downstairs and the gentleman told her the water was working fine downstairs. He went to our room and the saw there was no water and provide us with another room (at least this time it was inside the actual hotel!) so we can shower. Next morning, our last day, everything was working fine finally. My daughter spoke to a gentleman downstairs about the situation and he was very rude to her and was not sympathetic at all and was trying to tell her about not having water in Afghanistan for days. Like, seriously what the hell, is that even necessary? My daughter hung up and decided to speak to the general manager. He was extremely nice. He apologized for the inconvenience and the behavior of the employee and compensated us. Yes the rooms were very clean but I guess i came in a bad week where the water kept breaking, lucky me!. I gave it 3 stars because although we experienced a few bad nights, the rooms and surrounding areas were kept clean. I felt safe around the property due to a security guard riding his bike around the hotel even at 3am. I did not have time to eat any of the food there. There were several places to eat in very close distance. Would I come back to this hotel? Probably yes. I understand mistakes happen that are unpreventable and the general manager tried to make it right as best as he could and I truly respect that from a hotel when issues like this occurs.
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton Sacramento Airport-Natomas hotel is in Sacramento, CA near the Sacramento River and Discovery Park. We offer complimentary 24-hr airport shuttle services for our guests. Enjoy amenities like complimentary breakfast and complimentary WiFi, as well as our sports courts, outdoor grill area, outdoor pool, fitness room, business center, on-site convenience store, suites with full kitchens, and meeting or space options. ... more less
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- Also Known As:
- Homewood Suites By Hilton Sacramento Airport - Natomas Hotel Sacramento