I checked in around 10:30PM with my 12 year old son. There were two men waiting to be served for about 15 minutes. Once they addressed the two men one of the staff asked him to pull up his pants. The two gentlemen asked why and pulled them up only to find a rude response by saying he will not serve him. The two gentlemen did not go off on staff and said they felt harrassed.
Its now my turn at the counter with my son. I ask for a room and rate and continue check in. Then staff asks for a $40.00 deposit. I asked what the deposit is for he replies "Its just in case anything is stolen from the room" I was completly offended!! He took my cash deposit and instructed me to pick it up upon check out.
We enter the room, lay my belongings down and turned in for the night. In the morning is where i realized how filthy the room actually was. There was something brown left on the shower curtain , a filthy ironing board, luggage rack and dirty walls, You could see dirt at the bottom of the pool as well as a film on the top of the water.
Checking out: I handed the same man who refused the two gentlemans stay the night before to check out. He radios someone to "Check room 218" to recieve my deposit back. Im not a theif nor did I want my son to experience that type of treatment. Once the room was " All Clear" is when I recieved my deposit back.
I have stayed at range of hotels before. Never have I ever been treated the way I did by your staff. I will never stay here again and will strongly advise others to look elsewhere.
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- Also Known As:
- Quality Inn Natomas Hotel Sacramento
- Quality Inn Sacramento
- Sacramento Quality Inn