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“Great Waitress”

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Sheraton Grand Sacramento Hotel
Ranked #13 of 82 Hotels in Sacramento
Reviewed 18 July 2014

Our waitress at the bar/restaurant area on Tuesday evening was exceptional. She gave us what we needed when we needed it, but also left us alone so we could complete our work.

Our waitress, Shaima Hadayat, and her boss Jerry were exceptionally accommodating! They got our day started in the right way. Thank you!

The food was good, but the service was exceptional and served with a smile!

This was a great place to hold our conference.

Room Tip: Ask for a great room away from the elevator
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  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank UI_REACH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this reviewResponded 21 July 2014

Thank you for taking the time to tell us about your dining experience. It is great to hear that we were able to accomodate you and that our associates could provide such a comfortable meal time!

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396 - 402 of 1,025 reviews

Reviewed 18 July 2014

Went to the bar/lounge with colleagues several evenings and service was slow until Becca came on duty. Every experience with Becca was wonderful - she is very prompt, courteous and we never had to wait for beverage or tab. She also always had a friendly smile!

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this reviewResponded 18 July 2014

Thank you for your review. It is great to hear that Becca was able to provide such outstanding service for you and your colleagues! We hope that you return soon for more stellar service.

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Reviewed 12 July 2014 via mobile

The Sheraton Grand is a great location for nearby restaurants with beautiful views from the top floors. The staff was good in most places--the valet was excellent: helpful and prompt, always asking if we needed directions. However, the breakfast restaurant associate Ernesto Gonzalez was a BY FAR a standout. He was always checking on us, was super sweet, and remembered us two days in a row. He checked on on us more than our actual server. He is definitely an asset to the team and made our stay memorable. Thank you Ernesto, you're the best :)

Stayed: July 2014, travelled with friends
2  Thank Sgood7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this reviewResponded 16 July 2014

Thank you for your review. It is great to hear that one of our employees was able to provide such outstanding service for you! We hope that you return soon for more exemplary service.

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Reviewed 11 July 2014 via mobile

Great hotel. Pricey, but the room was worth it. Great bed! Right above the convention center. There was a motorcycle there, but the noise was minimal. Great window seats with views of downtown Sacramento. Walking distance to the Capitol. Not much around downtown as far as stores, but we found a great pizza place almost around the corner. We opted for the valet parking, which was safe and awesome! The staff was great! In house restaurant was pricey but the food was good. Great large bathroom. Would return!

Stayed: January 2014
1  Thank Melissa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this reviewResponded 18 July 2014

Thank you for taking the time to review our hotel! We here at the Sheraton Grand are always striving to meet and exceed the expectations of our guests. Your positive feedback will be shared with our team.

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Reviewed 10 July 2014

Easy to find and great location to by near the capitol. Nice staff and we did the club floor so we enjoined the afternoon cheese and snacks that was awesome! Room clean and great size for a small family like ours. The breakfast was also great for something light. We enjoined the stay.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Bakocaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this reviewResponded 11 July 2014

It is wonderful to hear that you thoroughly enjoyed your experience at the Sheraton Grand Sacramento. Thank you for taking the time to write us a review. We hope to welcome you and your family back very soon!

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Reviewed 10 July 2014

I feel badly giving this hotel a four out of five instead of five out of five, but it is with some regret that I do so. Anyway, despite the well-appointed guest rooms and the fantastic staff, the Sheraton Grand Sacramento Hotel loses that fifth notch because the heavily perfumed soap in the guest room bathrooms caused a dermatological reaction on my face, something that almost never happens to me. I had some explaining to do at the business meeting that I attended with a face which looked like it was on fire, but that is a minor inconvenience. I was surprised, really, as I cannot recall the soap in question, which I have used before, causing a similar reaction in the past. Perhaps this was a regrettable and isolated incident. Recommended.

Room Tip: Ask for a floor on a high room to avoid noise from nighttime traffic plying the streets below.
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  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Maclock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this reviewResponded 11 July 2014

Thank you for taking time from your day to review you experience with us. I am sorry to here about your issues with our soap products and I will forward your message to our appropriate management. Thank you for the positive review and we hope to provide a perfect stay the next time you come to visit!

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Reviewed 8 July 2014

We stayed at this hotel during our long weekend getaway and love it because of convenient location. Located next to convention center and just few blocks from state capitol park Sheraton Grand makes an easy task to reach many restaurants in midtown within 10-15 min walk. Upon our check in we got no recognition of our SPG Gold status and were politely rejected request for upgrade. Our room was located on 15th floor next to the elevator. Room is basic with very basic amenities: coffee maker, a bottle of free water and TV. Next time we paid for an upgrade for Club Floor. For $30/day we got wi-fi and access to Club Lounge. I would say honestly the only perk of Club Room for me was an access to espresso machine serving Starbucks espresso/latte/cappuccino. Happy hour concludes selection of 4 type of cheese and some heated appetizer. I wasn't able to identify the nature of appetizer - some meatballs with nuts(?!). No alcohol has being offered in the Club Lounge and we had no idea how to request/buy it. Next time we tried breakfast in the Club Lounge and it was very basic at best.

I do like :
- Hotel located in the beautifully restored historic Public Market Building in walkable area.
- Rooms were basic but clean.
- SPG Gold could get late checkout (4pm) upon availability
- Nice exercise room available 24 hours a day

Still puzzled:
- No recognition to SPG status and no SPG Preferred floor has being offered.
- No special line for SPG Gold/ Platinum.
- Swimming pool is very small and it seems like it was build for only to comply with hotel star rating system
- Paid internet access for SPG elites.
- No mini fridge in the room.

We loved our stay at the Sheraton but since we got no use of SPG Gold perks here next time in Sacramento I will stay at Hyatt (less expensive and located next to the State Park).

  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank MarcusSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this reviewResponded 9 July 2014

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it iss apparent in this case that we fell short. Your feedback will be shared with all of the appropriate teams.

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Additional Information about Sheraton Grand Sacramento Hotel

Address: 1230 J St, 13th and J Street, Sacramento, CA 95814-2907
Phone Number:
Region: United States > California > Sacramento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Sacramento
#11 Business Hotel in Sacramento
Price Range: £131 - £447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Sacramento Hotel 4*
Number of rooms: 503
Official Description (provided by the hotel):
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 
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Also Known As:
Sheraton Sacramento
Sacramento Sheraton

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