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“Wonderful stay at Sheraton Grand!” 5 of 5 bubbles
Review of Sheraton Grand Sacramento Hotel

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Sheraton Grand Sacramento Hotel
Ranked #13 of 80 Hotels in Sacramento
West Covina, California
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Wonderful stay at Sheraton Grand!”
5 of 5 bubbles Reviewed 7 August 2014

This is my third stay at the Sheraton Grand and have enjoyed all three trips. Becca is OUTSTANDING and goes out of her way to make you feel welcome and taken care of. Thank you for another great stay!

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marymcq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review, 11 August 2014
Thank you for your review. It is great to hear that Becca was able to provide such outstanding service for you! We hope that you return soon for more stellar service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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965 reviews from our community

Traveller rating
    390
    364
    128
    44
    39
See reviews for
112
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522
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (181)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 7 August 2014

If you expect each commode experience to bring closure, do not stay here. The first (and should have been only) call to the front-desk produced an apologetic maintenance-person who shared that plumbing issues have been an on-going concern. Regrettably, I struggled with the issue for 5 days. I now know that being kind only means that the front-desk ignores you and will not remediate the situation as their first response. I will now need to ask the 34 other people (rooms) in our group about their time here. Really?

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank Joan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review, 11 August 2014
Thank you for taking the time to reach out to us regarding your most recent stay. We are disappointed to hear about your experience with us and want to assure you that what you encountered is neither standard nor acceptable. We would love the opportunity to speak with you directly and ask that you contact us at sgs.01247@sheraton.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 30 July 2014

We were able to walk everywhere we wanted to go in Sacramento from this hotel. There is a pool, but it is quite small, and we had to call 3 times to get a crib up in the room (the crib was one of those nice elevated ones, though, not just a pack n play). We were put in the room right by the elevator, which was very loud throughout the evening.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank katlk782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review, 31 July 2014
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. Your feedback will be shared with all of the appropriate teams.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
1 review
5 of 5 bubbles Reviewed 30 July 2014

Becca in the lounge is amazing and Demetrius always greets everyone with a warm smile!

There have been so many great people who work here including Security, Valet Parking and the Front desk.

Please keep up the great job!
KH

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KHASANHAMIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review, 31 July 2014
Thank you for the review. We are glad that you were able to experience the stellar service of our friendly staff. We hope to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmel Valley, California
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 19 July 2014 via mobile

I didn't even ask. They gave us the best room in the hotel. And this hotel is first class. So why does this matter? Let me draw a comparison. I'm an spg platinum and a few weeks ago we went to Dana point st Regis. 6 star and I paid for it. A lot. Last night was points. The st Regis didn't upgrade us. Despite the large sums of money we spent. The sac grand did without us even asking. I will be back and I will bring the credit card. Thank you for making this rare date night AWESome!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review, 21 July 2014
We are so happy to hear that you had such a wonderful experience at the Sheraton Grand hotel. Our goal is to provide a comfortable and warm experience and it is great to hear that our staff was able to provide that! All of your feedback will be shared with our team. We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa City, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 July 2014

Our waitress at the bar/restaurant area on Tuesday evening was exceptional. She gave us what we needed when we needed it, but also left us alone so we could complete our work.

Our waitress, Shaima Hadayat, and her boss Jerry were exceptionally accommodating! They got our day started in the right way. Thank you!

The food was good, but the service was exceptional and served with a smile!

This was a great place to hold our conference.

Room Tip: Ask for a great room away from the elevator
See more room tips
  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank UI_REACH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review, 21 July 2014
Thank you for taking the time to tell us about your dining experience. It is great to hear that we were able to accomodate you and that our associates could provide such a comfortable meal time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eagle River, Alaska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 July 2014

Went to the bar/lounge with colleagues several evenings and service was slow until Becca came on duty. Every experience with Becca was wonderful - she is very prompt, courteous and we never had to wait for beverage or tab. She also always had a friendly smile!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review, 18 July 2014
Thank you for your review. It is great to hear that Becca was able to provide such outstanding service for you and your colleagues! We hope that you return soon for more stellar service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Sacramento Hotel

Property: Sheraton Grand Sacramento Hotel
Address: 1230 J St, 13th and J Street, Sacramento, CA 95814-2907
Phone Number:
Region: United States > California > Sacramento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Sacramento
#11 Business Hotel in Sacramento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Grand Sacramento Hotel 4*
Number of rooms: 503
Official Description (provided by the hotel):
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Sacramento
Sacramento Sheraton

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