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Sheraton Grand Sacramento Hotel
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Certificate of Excellence
  • Free Wifi
  • Pool
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  • Free Wifi
  • Breakfast included
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Certificate of Excellence
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  • Free Parking
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  • Free Parking
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  • Restaurant
  • Room Service
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Certificate of Excellence
  • Free Wifi
  • Breakfast included
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  • Free Wifi
  • Free Parking
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  • Free Wifi
  • Free Parking
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  • Free Wifi
  • Free Parking
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  • Free Wifi
  • Breakfast included
Reviews (1,055)
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All reviewsconvention centerwindow seatpublic marketthe club loungeacross the streetroom serviceself parkingper daystate capitolheart of downtownbusiness hotelhotel restaurantbusiness tripvery nice hotelfront desk staffthe room was niceold town
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411 - 416 of 1,055 reviews
Reviewed 19 August 2014

Stayed there to celebrate 22nd wedding anniversary. Extremely easy to find. The staff was more than helpful from valet to housekeeping. We got a room on the 22nd floor which made for an awesome view. Why only 4 stars? Self parking is a little further than I wanted to tote my luggage around. So we did valet. The large window allowed the rising sun to fill the room with the big bright "WAKE UP" reminder. There was a nice bar/lounge area that gave us some time to relax. It's within walking distance to the state capital. Overall I'm happy with Sheraton Grand

Room Tip: Depending on what you are there for,,,, ask for a high floor room
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Dougoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this reviewResponded 21 August 2014

We are so happy that you had such a wonderful experience at the Sheraton Grand hotel. Our goal is to provide a comfortable and warm experience. It is great to hear that you were able to enjoy our hospitality during your anniversary! We hope to welcome you back soon.

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Reviewed 19 August 2014

The service here is outstanding! I traveled with my husband and six year old last weekend to attend a wedding. The valet guys are so helpful, polite and funny! Give those boys a raise! The location is great. The rooms were very clean. We had a great view on the 22nd floor. The beds were SO comfy!! I didn't try the room service, however i did try the breakfast buffet and it was just so so. I ended up getting a pizza delivered the first night. The pool is very very small but it was still fun. They have a pretty decent fitness center. Starbucks coffee in the rooms, as well as tea was great. Housekeeping was wonderful as well! Always remember to tip your housekeeper! Overall, great stay!

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Conetha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this reviewResponded 21 August 2014

It is wonderful to hear that you thoroughly enjoyed your experience at the Sheraton Grand Sacramento. Thank you for taking the time to write us a review. We hope to welcome you and your family back very soon!

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Reviewed 19 August 2014

The room and food was average. Hotel is in a good location. Not as good as other Starwood properties. Charged for small amenities like baby shampoo. Charges for internet. I didn't valet a car, but it looked like it took forever. There was a long line and people grumbling about it taking too long and making them late.

  • Stayed: February 2014, travelled solo
    • Value
    • Rooms
    • Service
Thank AlohaGirl86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this reviewResponded 21 August 2014

Thank you for taking the time to reach out to us regarding your most recent stay. We are disappointed to hear about your experience and your feedback will be forwarded to the appropriate managers. We hope to welcome you back and provide a more positive experience next time!

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Reviewed 17 August 2014

Having "Grand" in the name made me expect more than just an average downtown city hotel. The room was nice but nothing spectacular. The front desk staff and bellmen were all extremely helpful and are what really made the stay worth it. It is right across the street from the Convention Center so if you have a meeting there, you can't beat the location. As always, it amazes me that the very high priced hotels such as this do not offer free wifi in the rooms when pretty much every budget motel does that. While it is an ok place to stay, I will probably try one of the competitors should I need to attend another meeting at the Convention Center.

  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Rangemgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this reviewResponded 19 August 2014

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it is great to hear that our front desk and bell staff were able to provide you with helpful service. Your feedback will be shared with all of the appropriate teams.

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Reviewed 13 August 2014

This is an average Sheraton; mostly good but showing a bit of wear. Check-in was slow with 5 people in line. The lounge is extremely small and was completely overrun while we were there, to the point that you couldn't even get a cup of coffee. It should either be expanded or they should provide breakfast to SPG Platinum members in the downstairs restaurant when they know they're going to be busy. Location was good for attending events at the Convention Center. Self-park is a bit odd as it is across the street, which isn't really clear on the website.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank helsimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this reviewResponded 15 August 2014

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. Your feedback will be shared with all of the appropriate teams.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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