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“Fast food restaurant would have been a better choice.”
Review of Black Bear Diner

Black Bear Diner
Ranked #28 of 2,061 Restaurants in Sacramento
Certificate of Excellence
Cuisines: American
Restaurant details
Reviewed 12 January 2014

We ate at the Black Bear Diner at 2700 El Centro on Saturday evening January 4th. This is probably the worst meal I've had in a restaurant in years. I had their Black Bear burger. The meat was over done and dry, the bun was soggy and there was so little avacado I could barely find it. My wife had the Oriental Chicken salad. There was very little cabbage and it was basically tasteless. The service was satisfactory and the restaurant was relatively clean, the only 2 good things I can say about the Diner. There is a fast food restaurant next door and that would no doubt have been a better choice - and I haven't eaten in a fast food restaurant in years. Will not be visiting this chain again.

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Thank CraigM765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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126 - 130 of 178 reviews

Reviewed 24 November 2013

I had been to Black Bear maybe a year ago and have forgotten how much I like this restaurant! I also forgot how big the portions were which is why I got a funny look from my waitress when I ordered "The Grizz". Being a petite lady (I'm only 5'1") it was enough for 3 meals! Meal was delicious and great comfort food - but probably not the greatest choice if you are on a diet. I'd definitely go here again. I think it's a great place to have brunch when we have guests visiting us from out of town.

Thank Jenn-Pickles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

Thanks to poor management this franchise is off the rails. Love the Black Bear in Madera CA but service training here is apparently nonexistent. Our poor waiter was clearly out of his league. One waitress was trying to appease the other servers' diners. When we were seated, there were no servers on the floor, then several came out at once. Everyone available was seating parties and answering the phone. No accountability.

The food was okay, but the rest was so chaotic it was hard to enjoy.. i had planned to order a salad, but looking into the kitchen from our table and seeing a huge trash can overflowing with lettuce, I wasn't sure if the salad was coming in or out of it.

We had a discrepancy on our our check which the manager blamed on our server being new. She did not adjust...Can I give zero dots???

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Thank roamingnoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

My wife and I tried this restaurant only because it was across the street from our motel. We feel we more or less lucked out. However, I do have a nit or two to pick. Although the food was pretty good and our server was personable, friendly, and informative, he couldn't seem to remember things for more than two or three minutes at a time. He forgot the straw for the water, the vinaigrette, the salt and pepper...in short, much of the little stuff that makes a meal a dining experience. Maybe he was new at the job. I tend to blame the manager for lackadaisical training. Don't they even know to write things down? We kind of felt sorry for him as he, as we thought, was trying to do a good job. Oh well, as I said, the food was pretty although I really dislike all that fat on the meat. I know fat improves the taste of the pot roast, but I can do without it. The peach cobbler, made with Splenda, was tasty. I'd give it a seven if I could. I guess I'll give them an anemic four.

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Thank DanielRLexington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

Because my family and I live nearby, we do frequent this location and have never been disappointed with their food. Huge portions, hot & tasty! The service and wait times however can be less than desirable.

I went in on a Sunday with a friend for a late lunch around 3 thinking this would be a less busy time, which it was. We got seated right away and waited 10 mins or so for our waiter. Since we already knew what we wanted, our drink and food order was taken. We got our drinks in a fair amount of time, however, we waited over 30 mins for our food. As I mentioned before it was less busy than normal, I'd say maybe 10 tables upon our arrival. There was a couple who arrived prior to us and I asked if they'd been waiting long because the service was unusually slow. She said they arrived about 10 mins prior to us but their order was taken when we placed ours. Her husband went to ask what the hold up was and in that time frame another table huffed and puffed, complained loudly, and left. The mgr said they were short staffed and that their food would be out shortly. They were understandably upset and left. Me and my friend both ordered a Chicken avocado club-Her order was correct, I got a turkey/ham club. NO avocado! I wasn't thrilled but I like ham so it was ok. When the waiter came back, I let him know of the error but said it was ok, I'll eat it because I didn't want to wait any longer. I just wanted him to be sure to make an adjustment on the bill if there was a price difference. Our server was friendly but obviously frustrated because of the dissaray of the restaurant/staff. Because this location is close by and their food is good, we will go back. I just wish they'd work on the back of the house that way the front runs smoother.

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1  Thank SusanP163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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