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“Not up to Hampton/Hilton standard”

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Hampton Inn & Suites Sacramento-Cal Expo
Ranked #14 of 81 Hotels in Sacramento
Certificate of Excellence
MS
Level 6 Contributor
130 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Not up to Hampton/Hilton standard”
Reviewed 19 May 2012

I've been a loyal Hilton customer for years. Hilton tends to manage their properties well and they have an excellent customer loyalty program. And so, when I had business in Sacramento I chose a Hampton Inn. I should have done a little more research on the area. This hotel is in a part of Sacramento where you don't want to go.
Besides the bad location, this hotel has management issues. Housekeeping was just better than marginal. The room had a nice layout, but the tv in the sitting area didn't work. Worst of all to me, the management allowed some "seminar" to completely take over the morning breakfast area. By take over, I mean pushing all the tables together and having a working breakfast. All other guests could only stand, balance food on their laps, or take it back to their rooms.
I'm moving to another hotel tomorrow.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank macwim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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396 reviews from our community

Traveller rating
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    12
See reviews for
122
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Vancouver
1 review
Reviewed 22 April 2012

I stayed at this hotel July of 2011. While taking a shower, I slipped and fell back through the
shower curtain hitting my head against the toilet lid cover knocking it clean off. I have permanent head injuries and developed tendonopathy in my right leg requiring physical therapy
Management removed the nonslip bath mat from all rooms. when soapy water floods the
shower tub it becomes EXTREMELY SLIPPERY. Management refuses to respond to my
written and phone communications. You would think that they would do something so it does not happen to anyone else. STAY AT YOUR OWN RISK...........
David Fadell
Vancouver, WA
phone (248) 240-2073

Stayed July 2011, travelled on business
Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WA State
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 April 2012

It's ludicrous to compare this price point against the 5-star hotels - I try to compare among similar properties.

Apparently, it's been refurbished, at least in part. Clean, quiet, eminently comfortable room and a great bargain at the price (not crowded - no next door neighbors and so cannot comment authoritatively regarding noise level.) Staff was remarkable - every one I encountered was friendly and genuinely helpful. The breakfast buffet was generous and healthy with a nice daily variation.

Absence of a restaurant was mildly aggravating, and the nearest off-property was a long walk. "Business center" featured one computer and a B/W printer - not generous, but both worked perfectly. Desk personnel happily took care of USPS mailings, FedEx pickup, and arrangements for cab to airport. Every request was handled with pleasant (at minimum) exactitude.

Bed was comfortable, air conditioner slightly noisy, TV new, shower volume a little sparse, complimentary internet was fast. In all, it was pleasant travel housing, and was well above average for this type of property, at least for the term of my visit. Not the Taj Mahal, but certainly no dive.

The meeting room was very nicely appointed, and attendant service was continually "on the mark." Hampton's regular caterer provided three outstanding luncheon meals during 3-day seminar.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poppatravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Bluff, Ca
Level 4 Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 7 April 2012

This hotel was very clean. We have stayed here before and also the Holiday Inn Express next door. This hotel was almost empty and they had rooms booked all together. The wall are very thin and you can hear everything that goes on in the next room. The next time we will be going back to the Holiday Inn Express I tried to save a few bucks this time and I won't be cheep again.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corkygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laguna Beach
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 February 2012

This is a very old Hampton Inn located in a not so great neighborhood. I travel frequently and always use Hilton properties whenever possible so I have seen my fair share of Hamptons. It is in need of a complete refurbishment and I would recommend finding something else if you can.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Di4040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fremont, California
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 January 2012

The walls are thin so bring earplugs. It's also next to the 80 fwy, though I didn't hear it from where I was located (mid-way in the back). The room was clean and comfortable. The breakfast was pretty good, they served a different egg and meat option everyday (e.g., scrambled eggs, omelet, sausage, biscuits n gravy) along with make-your-own waffle, cereal, etc. Midweek they even offer a free happy hour, that's a nice touch. However, I wish they had a workout room, but I guess that might be asking too much for the price...

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank w c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 4 Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 January 2012

I'm a Hilton Diamond member. I've seen a LOT of Hamptons; this one is subpar.

I'm writing this review from my phone, because the in-room WiFi is so clogged before 11pm that I can't get a wireless signal. My colleague advises she contacted the front desk and was told connectivity is only guaranteed in the Lobby. Wireless access needs upgrading. This is a business-class hotel and in room WiFi is more the norm than not.

Room amenities are basic. Standard bed, desk, and armchair. TV has very limited channels - all in Standard Def - and HBO's audio has been jacked up so all the characters on whatever I'm watching sound like they're underwater.

In room microwave's turntable wobbles and clunks around while in use.

Bathmat is gray (not white) and a bit tattered.

Overall, the experience is just subpar. It's clear this property just does the minimum to get by. Don't expect anything above the franchise basics at this Hampton.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Sacramento-Cal Expo

Property: Hampton Inn & Suites Sacramento-Cal Expo
Address: 2230 Auburn Blvd, Sacramento, CA 95821-1601
Phone Number:
Region: United States > California > Sacramento
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Sacramento
#12 Romantic Hotel in Sacramento
#12 Business Hotel in Sacramento
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Sacramento-Cal Expo 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The Hampton Inn and Suites Sacramento-Cal Expo hotel is near the Sacramento Zoo and McKinley Park. Our hotel's amenities include: free breakfast, free WiFi, free parking, a microwave and mini-refrigerator in-room, a multi-lingual staff, an outdoor pool and whirlpool spa, fitness room, and 962 sq. ft. of meeting space. ... more   less 
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Also Known As:
Hampton Inn And Suites Sacramento-Auburn Blvd.
Hampton Inn & Suites Sacramento-Auburn Blvd. Hotel Sacramento
Hampton Inn Sacramento
Sacramento Hampton Inn

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