I really would like to leave a better score, as the hotel staff was helpful during our stay; however, I simply cannot. I'm a frequent Holiday Inn customer, and my baseline expectation for each stay is simply to have a clean and fresh room. Although cleanliness was not an issue, the musty odor throughout the hotel was a bit much. Upon check out, my wife and I noticed that all of our clothes (especially the jackets, which were left out of our bags overnight) strongly smelled of must. The odor was noticeable throughout the day in the car, and the jackets had to be dry cleaned. Although this hotel has been updated in accordance with the new HI Express requirements, their "refresh" seems to be merely a coverup. Once you exit the lobby area (which is nice) the age of the building really shows; getting rid of the age old may actually require new furniture upholstery and carpets, because the odor is just unacceptable!
On a separate note, it bothers me when non-smoking hotels fail to enforce the smoking policy. I realize you can't blame the hotel entirely for what other customers do, but the night manager has a degree of culpability for what happens inside the hotel during their shift. While looking for a soda machine, I walked two separate floors of the hotel on which I was overcome with the smell of smoke. C'mon management; you guys have to be aware people are smoking in your hotel - it's your job to enforce the policy (cigarettes or otherwise) - don't subject your customers or their children to an unhealthy environment!
- Official Description (provided by the hotel):
- Experience the Holiday Inn Express in downtown Sacramento, a favorite of both Business and Leisure Travelers, Tour and Convention Groups and considered by many as Sacramento s Best Value . We are centrally located across from the historic Governors Mansion and walking distance to the Sacramento Convention Center, Civic Auditorium, State Capital, Government Offices, Wells Fargo Pavilion, Music Circus, Restaurants, Shopping, Movie Theaters and Starbucks. Convenient to historic 'Old Town Sacramento', Sacramento Jazz Festival, Arden Mall, Cal Expo, Raley Fields, Cal State University, UC Davis, UC Davis Medical Center, Sacramento Zoo, California State Parks, Thunder Valley and Black Oaks casinos. Enjoy our Complimentary Breakfast Bar with a wide variety of hot and cold items while catching up with the news reading your complimentary USA Today. Rooms are beautifully decorated and feature in-room coffee service, hair dryer, irons and ironing boards, on-demand pay movies and free wireless Internet access. We also have a business center, fitness facility and free parking. Pets are welcome and we re a 100% non-smoking, AAA approved hotel. ... more less
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- Also Known As:
- Holiday Inn Express Sacramento Hotel Sacramento
- Holiday Inn Sacramento