My boyfriend stayed in the Hawthorn Suites in Sacramento for about 2 months while going to school, his bed foundation was broken and caused his back to go out. When brought to their attention nothing was done. Maid service wasn't the best, at times they would be out of wash clothes or towels and told him that as soon as some were ready they would bring them to him. He usually had to go to the front desk to get them. This also included things like toilet paper and light bulbs. Having worked as Head Supervisor for Housekeeping, I had my maids check all lights they also had a check list that they had to fill out and turn in. We would also check with guests randomly to see if the extended stay guests were getting the best service.
The phones were terrible you could hardly hear the people on the other end because of all the static. The television channels are limited and the supposedly High Speed Internet was so bad it would take forever to get from one site to another.
He stayed at the Rodeway and although they didn't have a cook top stove and a much smaller fridge the service of the maids, internet, phone service, and more television channels was much better quality compared to the Hawthorne Suites.
I know all this because I visited him regularly while he was staying at both places.More