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“We chose this hotel as we were able to use the park and fly...”

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Hawthorn Suites by Wyndham Sacramento
Ranked #40 of 81 Hotels in Sacramento
Sacramento
1 review
“We chose this hotel as we were able to use the park and fly...”
Reviewed 28 June 2014

We chose this hotel as we were able to use the park and fly program. However, we are very unhappy with the fact that we were charge the full rate for parking are care at the facility. We had chosen the not-refundable rate and paid it then was charged the full rate when we checked out. The explanation was we could not leave our care there without paying the full rate. Why would anyone chose this program if they are going to be required to pay the full rate for the park and fly service?

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Sharon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin D, General Manager at Hawthorn Suites by Wyndham Sacramento, responded to this review, 1 July 2014
Dear Valued Guest,

Thank you for writing down your thoughts about your recent stay. I have researched your stay with my team and can explain the difference in price. In order to qualify for the 'Park & Fly' package rate, you must book the 'Park & Fly' rate, and by doing so can enjoy the benefits of that particular package, which in this case is extended parking at the hotel during your trip, and transportation to and from the Sacramento Airport. Your booking was an advanced stay discounted rate that was non refundable.

We appreciate you choosing the Hawthorn Suites Sacramento for your recent stay in the area, and hope to welcome you back in the future.

Sincerely,

Martin Donnelly
General Manager
Hawthorn Suites by Wyndham Sacramento
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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San Rafael
Level Contributor
8 reviews
5 hotel reviews
Reviewed 25 June 2014

Wonderful place for a "Park and Fly" for Sacramento airport! Nice large suite rooms in several buildings.. a bit of a labyrinth, however. One needs to walk quite far sometimes, exiting and entering several buildings with keyed elevators. Bathrooms quite small only real negative, and breakfast was wonderfully good. Nice to have an evening glass of wine too! Good value.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank LOUISJANT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Sacramento

Property: Hawthorn Suites by Wyndham Sacramento
Address: 321 Bercut Dr, Sacramento, CA 95811-0103
Phone Number:
Region: United States > California > Sacramento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 81 Hotels in Sacramento
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Sacramento 2.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Hawthorn Suites By Wyndham Sacramento Hotel Sacramento
Sacramento Hawthorn Suites
Hawthorn Suites Sacramento

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