We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Stay away worst service ever”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Residence Inn Sacramento Downtown at Capitol Park
Ranked #1 of 81 Hotels in Sacramento
Certificate of Excellence
GreenLeadersBronze level
Reviewed 27 May 2014

Overcrowded, understaffed and defenatelly overpriced. Morning breakfast was terrible there were people seating everywhere including the lobby. Leftover food, dirty cups and dishes left on tables. Elevators took forever, Parking passed didn't work took a long time for attendants to assist with the malfunctioning cards.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Vkal999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smoranvi, General Manager at Residence Inn Sacramento Downtown at Capitol Park, responded to this reviewResponded 5 June 2014

I am so very sorry you had this experience with our hotel. There are times when we just miss a step and no question memorial day weekend was one of those times; we just were not properly prepared. Our managers have discussed in depth what happened over the weekend and identified opportunities for improvement in situations like this. Hopefully, you can see from the numerous reviews below this is clearly not the normal for our hotel and staff. Please give me a call and an opportunity to make things right! Thank you very much for your comments, Shelly Moranville, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (847)
There are newer reviews for Residence Inn Sacramento Downtown at Capitol Park
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

562 - 568 of 847 reviews

Reviewed 27 May 2014

We had the best stay ever, over the Memorial day weekend, at this hotel. We were in town for a graduation and from the moment we walked in, we received exceptional service. Adriana at the front desk was amazing. Super friendly, helpful, and made sure we'd have a good time in the exceptional room she booked us in. The room had an amazing view of the park downtown and was super clean. Service to the room was fast and very professional too. Absolutely loved everything about our stay! Would recommend it to anyone looking for a GREAT place to stay with their family. We can't wait to go back! Thank you Adriana and all at Residence Inn - you made our stay fantastic!

Room Tip: Request a corner suite. Just gorgeous!
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JonesTraveler22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

We had a fantastic experience this memorial day weekend at this hotel. The rooms are exceptional but what really impressed me is the outstanding customer service of Amber and Virgie. Both went above and beyond to accomodate all of my requests and I'm personally in deep gratitude to both of them. Marriott corporation is lucky to have employees like them....thank you so much!!!

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Raul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014 via mobile

Very disappointed. After reading other reviews I expected a much better experience than we endured. Poor customer service and sleeping conditions that were way below standard and when I went to the Front Desk at 1AM to raise the issue I was met with complete apathy. Will never stay here again.

Stayed: May 2014
3  Thank CWH1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smoranvi, General Manager at Residence Inn Sacramento Downtown at Capitol Park, responded to this reviewResponded 5 June 2014

Please accept my most sincere apology for your experience. I have had an opportunity to speak with the team member working that evening and have provided some additional training. We want our guests needs to be met and your concerns to be heard and resolved as quickly as possible. My apologies again, that this was not the case. Shelly Moranville, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

When I checked in to my room, discovered it was actually a studio apartment with full kitchen, desk, table, sleeper-sofa and a king sized bed. Very nicely decorated and maintained. In addition, guests are entitled to complimentary full breakfast in the main floor dining room.
Only negatives were the Wifi service was kind of weak and the lobby-bar was being renovated leading to sort of disrupted main floor. Convenient to downtown.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Carl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

I stayed at this location for five months .The staff were like family , the service was excellent, and the location is awesome . I have to say I am in a new city now and I miss the staff . Whatever I needed they went above and beyond . They even sent me a birthday cake . housekeeping was excellent . Virgie and Tim , Amanda and I am having a brain freeze but the staff on the day shift front desk , latin , spanish speaking young woman also so kind . The view is great on the street side . The lounge is pretty fun and affordable drinks and some basic food when you dont want to go out plus room service . The engineers were great and fixed all my little concerns . I hope to get back to Sacramento and would nt stay anywhere else . Marriot give them all a raise !!!!

Room Tip: street side 12 th floor
  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Stacy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smoranvi, General Manager at Residence Inn Sacramento Downtown at Capitol Park, responded to this reviewResponded 5 June 2014

Thank you so much for your review. We are delighted to make our guests feel home away from home. Our staff takes the responsibility very serious and truly enjoy making it happen. We hope to see you again in the future.

Shelly Moranville, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014 via mobile

I recently stayed at The Residence Inn, and I was completely impressed with the hotel and staff. Unfortunately, I suffer from topical allergies. I have to be conscious about hotel linens, or I will have an extreme allergic reaction. When I notified the front office staff, they were very considerate and made sure my room was prepared correctly. After I spent an hour in my room, the house keeping staff called me and wanted to know if everything was alright for my skin. Top notch service by the staff!!
We only stayed one night , and I thought the whole hotel was clean and comfortable. I had no issues with my bed, and the breakfast was sufficient. There were plenty of options to choose from: eggs, waffles, biscuits and gravy, yogurt, fruit, etc. The location was ideal and was within walking distance of Old Sacramento and the state capital. I didn't mind paying a self parking fee of $17. The garage was only a few yards away. I'd gladly pay that fee instead of $50 plus compared to the majority of SF hotel parking fees! I would definitely stay at this hotel again.

Stayed: April 2014, travelled as a couple
3  Thank latina3928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sacramento hotels
0.2 mi away
Hyatt Regency Sacramento
Hyatt Regency Sacramento
#4 of 81 in Sacramento
1,660 reviews
1.1 mi away
Embassy Suites by Hilton Sacramento - Riverfront Promenade
0.3 mi away
Sheraton Grand Sacramento Hotel
Show Prices
Show Prices
Show Prices
0.9 mi away
Vagabond Inn Executive Sacramento Old Town
2.7 mi away
Hilton Garden Inn Sacramento/South Natomas
5.9 mi away
Homewood Suites by Hilton Sacramento Airport-Natomas
Show Prices
Show Prices
Show Prices

Been to Residence Inn Sacramento Downtown at Capitol Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Sacramento Downtown at Capitol Park

Address: 1121 15th St, Sacramento, CA 95814-4011
Region: United States > California > Sacramento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sacramento
#4 Green Hotel in Sacramento
#10 Romantic Hotel in Sacramento
#11 Family Hotel in Sacramento
Price Range: £133 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Sacramento Downtown at Capitol Park 3*
Number of rooms: 235
Official Description (provided by the hotel):
Stay at Sacramento's newly renovated Residence Inn that offers a full service experience in the heart of Downtown. Conveniently located one block from the State Capitol and the Convention Center, our downtown location offers world class restaurants, theaters, museums and city wide events all within walking distance. This beautiful 15-story hotel offers 235 spacious suites that include fully-equipped kitchens, living rooms with plenty of space for relaxing & entertaining. Our just remodeled 3 Fires Lounge located just off the lobby offers a lunch and dinner menu as well as in room dining. We make your stay more enjoyable with complimentary grocery shopping & on-site laundry facilities. Don't forget to join us for our complimentary hot breakfast buffet each morning. Relax by our pool or soak in the spa to melt tensions away. Whether traveling for business or pleasure, our friendly staff takes pride in exceeding your every expectation! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travel Republic (UK), TripOnline SA, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Residence Inn Sacramento Downtown at Capitol Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Sacramento Downtown At Capitol Park Hotel Sacramento
Residence Inn Capitol Park
Sacramento Residence Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing