I have never wanted or had to do a negative write-up on a hotel, but I feel it is my obligation to other future guests to let them know the real story at the FOUR POINTS SHERATON SACRAMENTO that I experienced last night.
*Even with GPS, we got lost on the way to the hotel. So I called the front desk for directions (as we were within a half mile), and the person answering the phone from the hotel front desk you couldn't understand because their foreign accent was so thick. This person then passed the phone to their manager, and I could barely understand them, as well, with their thick accent. I live in diverse California and have friends from all countries around the world, and their accents at the front desk of this hotel were so thick you could not understand them on the phone.
*I requested a King-sized bed, and they told me they only had double beds "because they were 100% full" which later you will see was not the truth, when you read the rest of this review. I'm 6 foot 2 inches, so this was extremely uncomfortable.....but I kept a great attitude and joked lovingly with the staff as we completed check-in.
*The front desk lady's baby kept screaming during check-in, but I didn't mind I told her, because I have a five month old baby at home (thought I was going to get a break from that crying for one day though, on this trip, but it still was OK).
*I then went up to the room, and the first thought was "this is a Sheraton"? I have stayed at over a thousand hotels, 2 star to 5 diamond, all over the world, and the first thought was this is barely better than a Motel Six, and reminded me a lot of my college dorm. But I was still OK with everything at this point, because I am easy going, and was tired and just wanted to go to sleep.
*I walked into the bathroom, and the first thing I see, is a soiled with crap, one foot long piece of toilet paper hanging off the toilet seat. I have never seen that at any of the thousand rooms I have visited. I was still not upset, and laughed it off because I am easy going. I just wanted to go to sleep because I just came back from the Sacramento Kings basketball game entertaining a customer in our corporate suite, and was very tired.
*I then go to shut the shades, so that I can sleep in until 7:30am in order to avoid the sun coming in the morning, and they would not pull down and shut (and I work out with weights in the gym at least four times a week). I am still not upset, but I was now starting to think about the movie, Planes, Trains, and Automobiles....and laughing to myself.
*I then went to put on the TV, because I sleep best when it is on with the volume on lightly. I noticed right away that my finger was sticking to the remote. It was a white sticky substance, God only knows what that was. So I wiped it off, and went to tuck myself in.
*While tucking myself in, I quickly realized that the sheet was too short and my feet were on the scratchy blanket. All I could think of were all of the bed bug stories I had been reading about in hotels. And after the sticky stuff on the remote, I was now starting to get a little upset. But I was tired, so I just tried to fall asleep.
*I thought all of it was over, then I started to hear weird noises, over the sound of the TV in the next room, and it was about midnight. At first I heard a lady giggling loudly, and then I heard what sounded like three different male voices. I thought it was funny at first, but it never ended. I heard spanking, moaning (mostly from the female and not the three males), and what sounded like furniture being thrown into the wall for about an hour. I finally had enough and called the front desk and told them to please try to stop it. After about a half hour it continued, I got dressed, gathered all my stuff and headed out the room. On the way out, I saw a security guard that timidly said he was trying to get them to open the door for about 20 minutes, and they would not open it. I kept walking and went to the front desk, and told them I needed another room. I told them everything I had experienced, and they didn't say a word, not even an apology. I grabbed the new room key (I thought they said they were 100% full when I checked in), but they gave me three rooms to choose from now. I now thought I was going to sleep finally, but I quickly realized that I coul hear everyone walking down the hallway loudly in the new room and never did sleep. I gave up, packed up my stuff and called Southwest Airlines to get an early flight out. I will say that they did call the hotel airport van for me on the way out to their credit.
If you do not believe me, then don't.....but this is the honest truth. I do not have time to write these stories as I am extremely busy, but I felt it was my obligation to all travelers to write this. The people of Sacramento are generally extremely nice, and hospitable, so this is no knock on the people of this city at all. I would highly recommend that if you are traveling with children to use your best judgement, if you want to book a room here, as I certainly would not want my family to have to endure this adventure. Overall, the Sheraton is a fantastic chain, and I will most likely reach out to their Executive Management next week, so they can hopefully coach the team at the Four Points Sheraton into the right direction so this experience does not happen again.
Best regards and Good night.
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- Also Known As:
- 4 Points By Sheraton Sacramento International Airport
- Four Points By Sheraton Sacramento International Airport Hotel Sacramento
- Four Points Sacramento
- Sheraton Sacramento International Airport
- Sacramento Sheraton
- Sacramento Four Points