I was flying in on a Saturday for an event that evening. At the time we booked the reservationed we confirmed that the shuttle runs hourly and I even called back the day before I arrived and wa again told it ran hourly. I landed at 4:30 and called the hotel shortly there after to see when the shuttle would be arriving, I was told I would be picked up within 30 minutes. I called back an hour later when i still hadn't been picked up and was told the shuttle driver was stuck at the gas station because the company credit card was being denied but that a manager was enroute with a different card and it should only be another 10-15 minutes. 45 minutes later the shuttle finally showed up and gave me a different story, saying that she was called in early just to come pick me up. Had they just told me in the beginning that they didn't have a driver available I would have taken a taxi or a super shuttle but because they kept telling me someone was coming I kept waiting and missed the 'surprise' part of the surprise party I was there for.
The property itself was clean and quiet and in a what looked to be a nice shopping/dining area. I would stay again but I won't rely on their shuttle again.
I recieved an apology from the front desk when I arrived but no other concessions were made for their error.
- Official Description (provided by the hotel):
- Coming to Sacramento for an extended stay? Get comfortable at the all-new Staybridge Suites Sacramento - Natomas. A great alternative to a corporate apartment or temporary quarters, this beautifully appointed-all-suite lodging offers upscale services in a friendly environment. Enjoy plush bedding, a full kitchen, free high-speed wireless Internet access and spacious work space as well as first-class amenities including complimentary daily breakfasts and our popular Sundowner reception. Whether you're here for a few days, a few weeks or longer make yourself at home. Relax in our welcoming lobby in front of a cozy fireplace. Grill a steak in our outdoor barbecue pavilion. Dive into our refreshing pool, or take advantage of a 24-hour fitness center to help you stay in shape. A 24-hour business center and two well-equipped conference rooms will enhance your productivity. Located minutes from I-80 near the I-5 Interchange, our all-suites hotel is close to the Sacramento International Airport, historic Old Sacramento, and Arco Arena. Conduct business in the State Capitol, call on clients in the expansive Sacramento Gateway complex, or discover the dynamic retail and dining mecca of the Promenade at Natomas. In your spare time head to San Francisco, Lake Tahoe or Napa Valley to see some of the best destinations Northern California has to offer. For unsurpassed quality, trust the staff at the Staybridge Suites Sacramento - Natomas to make you feel at home. ... more less
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- Also Known As:
- Staybridge Suites Sacramento Natomas Hotel Sacramento