We had stayed at this property 3 times before and were pleased. Nice people, clean rooms, good breakfast, and good spa treatments. Well my husband has been working out of state for months. I seen a groupon for an upscale room with a couples massage for $199.00, which is a great deal so I bought it for his birthday a couple months prior but he did not get to come home for his birthday. So when he called me last Friday to let me know that he could fly home for our anniversary which was Monday Feb 10th. I was so excited I booked his flight and immediately call the bed and breakfast to get us booked for Sunday night so we could wake up there on Monday, our anniversary and then he would fly back Monday night. So you see he got in after midnight on Friday so Sat morning, we had Saturday then were do to check into our room with massages on Sunday then back to the airport on Monday. So I set on hold with the employee who informs me that they are no longer taking groupons cause they are under new management and have no contract with groupon, but he did suggest I call groupon to see about getting my money back and they were offering a 30% discount to compensate, and the price would be real close to the groupon price, so after being on the phone with him for aprox. 30 minutes, he finally said ok I got your room booked with a deep tissue couples massage for $219. I said ok thats 20 dif, that will work, thank you. I called group on and they said they were aware of something going on with the place and all they could do was put the $199 back into my groupon account, ok it might take me forever to use it but oh well. Sunday morning the owner calls me and says he needs to confirm us coming in and our spa treatments, he seen it should have been a couples massage but his son the employee only put 1 massage. I said no def I am bringing my husband for our anniversary, he said ok well see you after 4. When we arrive the tell us were the only ones staying that night to have a seat. He then walks out with a peice of paper in his hand and trys to hand it to my husband, well it was my anniversary gift to him since he needs relaxation and a massage he does work so far away from home and his family so i ask for the paper, they keep talking to us and im looking at the paper quite confused cause it says $374.99, that was way over the price I was given on the phone. So I say this is supposed to be $219. He says theres no way it must be wrong cause his son only put 1 massage in, then his wife says well 2 massages are $120, or oh yeh its Sunday arnt they cheeper. The man keeps telling me I am asking him to take a loss. I said Im not asking you to do anything except for honor the price your employee gave my over the phone and that he should be having the discussion with his employee instead of arguing with me. He insisted his price was right and hes sorry he waisted our time because I told him all they had to do on Friday was tell me no and I would have made other arrangements. But instead he ruined our whole evening. We went and had dinner and came back home to the kids and animals and my husband flew back to work the next day. So even with the $219 + 60 still dosnt come up to $375, so not sure about this place any more this was the worst experience of my life with hospitality. Sorry for being so long winded!
- Official Description (provided by the hotel):
- The Inn at Parkside bed and breakfast is an urban oasis of relaxation and renewal. Ideally located for business and pleasure, this chic and elegant bed and breakfast includes the Historic Fong Mansion as the Main house plus the Villa Building next door, added in 2007. From the moment you enter, the urban world of chaos is left behind. Calmness permeates you, enhanced by the seamless blend of Eastern and Western instrumentals. ... more less
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- Also Known As:
- Inn And Spa At Parkside Hotel Sacramento