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Best Western Sandman Motel
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Reviews (685)
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480 - 485 of 685 reviews
Reviewed 2 March 2014

Upon booking asked if there was a shuttle to the airport was told there was what they failed to tell me was that it was limited.After I checked in was told the shuttle is only available from 8 am to 5 pm. Who does that accommodate? There are 2 cars available for shuttle, brand new, look as though they have never been used which seems to be the case.
Went to use the laundry. Again limits. Can only use it from 9 am to 9 pm. Who is using the laundry at 9 am when check out is noon.
The neighborhood is full of homeless people. Not safe. We saw drug deals go on outside a nearby hotel. Other hotels in the area are dilapidated.
The value is good because the neighborhood is terrible.

Room Tip: Look for an entirely different location.
  • Stayed: March 2014, travelled on business
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Thank rubyinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean I, Manager at Best Western Sandman Motel, responded to this reviewResponded 5 March 2014

We appreciate you giving your feedback about your experience. We wish to let you know that your review is of utmost importance to us. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to evaluate and correct our shortcomings.

Our guests’ satisfaction is our priority and we will do our best to ensure that our services are enjoyed by our customers. Rest assured that we will consider your comments regarding the availability of our shuttle and laundry room for a more convenient and comfortable stay in the future.

Thank you for the opportunity to grow and improve more, we certainly hope to be of service to you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

this place is cozy for the night. it is quiet and the staff is friendly. i didnt use the pool so i cant say much about it but looked very clean and maintained. breakfast is nothing to brag about but we dont stay for the food. comfy bed but i prefer queens over kings.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
Thank Brock J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean I, General Manager at Best Western Sandman Motel, responded to this reviewResponded 3 March 2014

It is a great pleasure to know that you had a very comfortable stay during your recent visit at our Hotel. We are glad to know that appreciated our cozy accommodation and would have been better if you tried our very clean and well- maintained pool. We are constantly improving our breakfast choices to satisfy our guests. Please let our staff know of your bed preferences to ensure a very comfortable and relaxing stay in the future.

Thank you for the opportunity to grow and improve more, we certainly hope to be of service to you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

Sacramento has many choices and I found this location to have enough comfort and quiet to sleep through the night well. The access to the Sacramento river is a plus to see wild birds, walk near the water and just take in a different view for awhile, I'm going back when in the area.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
Thank Curtis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean I, General Manager at Best Western Sandman Motel, responded to this reviewResponded 27 February 2014

It is so nice to hear such a wonderful review about our Hotel. Thank you for sharing the details about your recent visit. Your feedback inspires us to strive more in order to deliver the service that you truly deserve. Thank you for the opportunity to grow and improve more, we certainly hope to be of service to you again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014

Stayed here on our way to Palm Desert and was pleased with location to freeway and overall cleanliness of the room.Quiet and well-appointed room with a complimentory breakfast that was adequate for our needs.Will probably stay here on the way to the desert later this year.Good value overall.

Room Tip: A room away from the breakfast area will be more quiet so check location of your room in relation to this busy area.
Stayed: November 2013, travelled as a couple
Thank larryandida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean I, General Manager at Best Western Sandman Motel, responded to this reviewResponded 18 February 2014

We are very pleased to hear that you had a pleasant experience following your most recent visit with us. We are pleased to know that you find our hotel comfortable and clean. We are happy to know as well that you find our location convenient and liked the selection of our breakfast. It was a pleasure to serve you, we hope to see you soon!

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Reviewed 5 February 2014

When I come to Sacramento on business I always try to stay here. Staff are friendly and helpful. Breakfast is well rounded and good coffee. Convenient location and easy access to restaurants and freeway. My family has stayed here when coming to see a concert recently.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Best Western
Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean I, General Manager at Best Western Sandman Motel, responded to this reviewResponded 8 February 2014

It is so nice to hear such a wonderful review about our Hotel. We are pleased to know that you find our location convenient. Providing comfort at an affordable price is on of our hotel's goal. We are committed to delivering the the highest level of service to our guests, and we will do our best to maintain our services. It was a pleasure to serve you, we hope to see you soon!

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