I am an event coordinator. I take it on faith that when a hotel promises me details will be taken care of, that they will in fact be taken care of. At first, I was so excited about the prospect of bringing my 9 day program to this hotel, but once the contracts were signed... it all went down hill from there.
I waited over a month to hear back from my "on-site" event coordinator, who in fact is not "on-site" and initially had NO CLUE what items had been negotiated between myself, the hotel manager and the regional sales manager. I got attitude and sheer contempt from the person who was supposed to be representing the company in a professional manner...but by that point, we were locked into $6000 in F&B and an additional $1500 in meeting space charges so I guess they felt they could be as rude as they wanted.
During the site visit (in November), I was told by the hotels general manager that some minor re-construction was going to be done prior to our event and that there would be a bistro bar available for our group in the lobby... Just to cover my nervous concerns, I went for a no-call check-in to see how construction was going the first week of January... the hotel was a MESS! The Asst. Manager assured me that everything but the bistro would be completed by the time our event rolled around. I got on-site today and the whole lobby is torn apart and nothing is completed. They hadn't even finished painting the meeting room as promised.
We ordered breakfast and lunch for the group, but again it was a complete let down. The coffee was burnt, pastries were stale, eggs were over cooked and had NO flavor. Drinks which should be served cold were left out on the table w/ no ice. Lunch was even more of a disaster... I won't even get started on the downfalls of that.
I am throughouly disappointed in this property and would NOT recommend it to any event coordinators looking for a hotel/meeting space in one in the Sacramento Area.
- Official Description (provided by the hotel):
- Stay with us at the Courtyard Sacramento Airport Natomas Hotel and enjoy newly refreshed guestrooms that combine a warm and comfortable environment with productive work space complete with task lighting and ergonomic desk chairs. Other features of our Sacramento Airport hotel include a modern lobby with flexible spaces for our guests, complimentary airport shuttle, free Wi-Fi and easy access to the latest news and weather conditions via our GoBoard(TM). The highlight of our lobby experience, The Bistro - Eat. Drink. Connect. (TM) provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Guests can also keep fit with a 24-hour fitness center and outdoor pool. Our hotel is ideally situated off I-5 just 10 minutes from Sacramento International Airport and is also near PowerBalance Pavilion and the Sacramento Convention Center. A prime locale and well-appointed hotel facilities make us an excellent choice among Sacramento Airport hotels near Natomas, CA. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travel Republic (UK), Ebookers, TripOnline SA, Evoline ltd, HotelsClick, HotelQuickly, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your Courtyard Sacramento Airport Natomas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott Sacramento Airport Natomas Hotel Sacramento
- Sacramento Marriott
- Sacramento Courtyard