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“Disappointed”

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Hyatt Regency Sacramento
Ranked #4 of 81 Hotels in Sacramento
Certificate of Excellence
GreenLeadersGold level
Salinas, California
1 review
“Disappointed”
Reviewed 21 March 2013

My husband and I were very excited to spend the night in this nice hotel. Don't stay here. The rooms are nicely decorated, but the walls are thin and we had a very upsetting situation. It seemed that our room happened to be next door to a person who was entertaining guests through the night and morning for sexual encounters. When we call security they took a long time to respond and then acted like it really wasn't a problem. No room was available to change us to and we had a pretty sleepless night. In the morning an alarm went off and clear as day heard one man say to the other so where are you from. Room was quiet until 10am and it all started again. We couldn't get out of this hotel soon enough. Enough said.

Room Tip: Pick a different hotel
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JacksonBoy222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megahn S, Manager at Hyatt Regency Sacramento, responded to this review, 7 April 2013
I am disappointed to hear about your experience as well. Security should have responded in a timely manner, but I assure you we take the comfort and tranquility of our guest's stay very seriously. Hope you will view this as an isolated incident, and should you return to Sacramento we would love another opportunity to have you as our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (250)
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Fullerton, California
Level Contributor
721 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 322 helpful votes
Reviewed 19 March 2013 via mobile

I have stayed in many hotels in Sacramento. Even though this is not my first choice, it is an easy second place. The hotel is located across from the Capitol and is within walking distance to many restaurants. Today it appeared that housekeeping was slow as there was a long wait for a room and the room was not 100 percent clean so you can tell cleaning was rushed. They also do not have an airport shuttle, which would be nice.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RockNCreekGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, California
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 March 2013 via mobile

I stayed here 3 times already and loved it. Breackfast is yummy, service is great and room is clean and very nice. Tried in room dinning and loved that too. Will come back for sure!! This hotel is on the luxury side.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria-Ruxandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megahn S, Manager at Hyatt Regency Sacramento, responded to this review, 2 April 2013
And we'll look forward to seeing you! Thanks for the feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walnut Creek, California
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 March 2013

I made a last minute decisicion to stay overnight while attending a mini-conference. The reservations dept was very polite and helpful and even gave me the conference rate. The room was very clean and generously sized. The hotel is in a great location downtown,close to restaurants within walking distance so I didn't need to move my car once. Since I was visiting on business I did not get to experience all of the hotel but I would definitely stay here again.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr49er209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arvada, Colorado
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 March 2013 via mobile

The hotel is in a great location and offers many amenities. However the rooms are getting to the point to where they need an update. The tv service in the hotel is awful!! Barely any stations work and are constantly cutting out. I made several complaints to the front desk and was either ignored or told everything was fine, which it clearly was not. Not very fun to come back after a long day and try and relax when nothing works. Overall an ok hotel but

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Btips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 March 2013

This hotel is located right in the heart of Sacramento and within walking distance from a lot to do and see. The hotel rooms and facilities are first class and the Starbucks that is located in the hotel is a huge plus. Unfortunately for my trip, I happened to visit on the weekend that a big student government thing was going on so the hotel was run amok with teens that obviously were in party mode and milling around and making noise in the hallways of the hotel in the early hours of the morning. This is by no way the fault of the hotel but it is unfortunate that the hotel does not patrol this on busy weekend nights when groups like this are in. The hotel should also make sure that the adult chaperones are available to break up these midnight and early morning gatherings so that other customers of the hotel aren't affected.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
Level Contributor
117 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 February 2013

Stayed here on a business trip and it felt like a small vacation. As soon as my cab arrived the staff was very welcoming. Check in was quick and efficient. There was a large group staying at the hotel yet I did not feel crowded. The room was on a high floor with a nice view of the capital. The room was appointed well and I liked the couch/lounge chair in the room and the work desk which was very comfortable. Got back late from meetings and a reception and ordered room service which while expensive was served hot and was very tasty.
My only complaint was when I checked in they asked which paper I wanted in the morning. It was not delivered when I left at 9AM the next day, other that a perfect and relaxing stay. I will come back next time I am in Sacramento.

Room Tip: Ask for a room with a view of the Capital and its grounds.
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SDBrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Sacramento

Property: Hyatt Regency Sacramento
Address: 1209 L St, Sacramento, CA 95814-3942
Phone Number:
Region: United States > California > Sacramento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sacramento
#1 Luxury Hotel in Sacramento
#3 Family Hotel in Sacramento
#3 Business Hotel in Sacramento
#8 Romantic Hotel in Sacramento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Sacramento 4*
Number of rooms: 503
Official Description (provided by the hotel):
Located right across the street from the California State Capitol and adjacent to the Convention Center, our contemporary hotel in downtown Sacramento offers passionate hospitality and inviting spaces where everyone gets the VIP treatment. Designed for the modern traveler, our hotel features spacious rooms and suites, a fitness center, full-service spa, and resort-style pool with a hot tub and cabanas. When you want to explore the area, you're just steps from exciting shopping, theaters, landmarks, and popular attractions, like Old Sacramento and Golden 1 Center. ... more   less 
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Also Known As:
Hyatt Regency Sacramento Hotel Sacramento
Sacramento Hyatt Regency
Hyatt Sacramento

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