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“Poor Stay”

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Hyatt Regency Sacramento
Ranked #4 of 83 Hotels in Sacramento
Certificate of Excellence
GreenLeadersGold level
Reviewed 3 August 2014

I rated this place a 3/average only because management finally tried to make-up for my unhappiness upon checkout with a free upgrade for the “next” time I stay with their chain. Sarcasm alert: ...yay...! Here’s the breakdown of my experience: wasn’t given the room I had reserved 3 months in advance, given runaround by front desk staff, rude/unfriendly management (Elizabeth), lack of basic amenities (no micro or "free" fridge in the room / no vending machines on any floors; if you want a Coke you’ll need to go to the first floor past the lobby to the gift store! And don’t even think about moving one of the beverages in the fridge that is in the room (Oh you did move it? Bummer, that just cost you $6!), lack of seating in an awkward and sparsely furnished room, A/C was questionable, maids didn’t restock coffee/sugar, gift shop closed while one and only worker disappears to who knows where, etc, blah blah, blah. Nothing impressive about this place at all besides its location. It's a fairly quick 15-20 minute walk to Old Town, but you'll have to walk past a run-down part of downtown. The one bright spot of my experience was the valet guys. They were friendly, prompt, and courteous! There is a Sheraton right next door so if you have to stay in SAC for a conference and you have a choice, consider your options carefully. SAC Hyatt gave me the impression that they were all about the flash and the almighty $ but lacked on customer service.

Room Tip: Ask for a park/pool and/or Capitol view.
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  • Stayed: July 2014, travelled on business
    • Value
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2  Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megahn S, Manager at Hyatt Regency Sacramento, responded to this reviewResponded 6 August 2014

Thank you for your genuine feedback! While I am disappointed to hear about your stay we appreciate the opportunity to identify our guests concerns so we can follow up with the associates in those areas. You are correct that we do not provide refrigerators and microwaves in our guest rooms, we do however have a microwave available for guest use and miniature refrigerators that can be placed in the room on a first come first serve basis. Again, thank you for your feedback. I understand your frustration, but hope you will consider staying with us in the future. I am confident that given another opportunity we can prove to what a truly wonderful hotel we really have.

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1,323 - 1,329 of 1,787 reviews

Reviewed 2 August 2014

Stayed for two nights in July 2014. Really nothing special about hotel aside from great location. Ordered a manhattan from the bar which was about half full in the glass when served to me. Discussed same with bartender who pointed to the surveillance camera which is focused on her as she works to make sure that she limits drink orders to corporate specifications. The room was adequate but nothing special or not standard for higher end hotels. Waste paper baskets were not lined with plastic bags which should be standard, particularly to have available for food products.

  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
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4  Thank Pete S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megahn S, Manager at Hyatt Regency Sacramento, responded to this reviewResponded 3 August 2014

Thank you for sharing your feedback! To clarify, we no longer use plastic bags to line the waste bin as part of our "Green Initiative". All of our waste bins should have a removable hard plastic liner placed inside. Please don't let this discourage you from using the waste bin as the liner is cleaned daily when the trash is emptied by our room attendants.

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Reviewed 24 July 2014

This hotel is at a great location: just in front of the Capitol. This means you can also jog around the Capitol park in the morning. The old town is ~10 blocks walk away, and there are many restaurants just a block away. The room was OK, but a bit outdated and the air conditioning could be better. I went there for a conference, and didn't rent a car. To go to the airport, you can save a lot of money by taking the bus from the Community center just half a block away - pay $2 instead of $40. For breakfast I liked the hotel buffet but went to the corner Starbucks for a cheaper nice alternative. I loved the pool and the poolside rest areas - very shady and confortable. Last but not least - the lounge at the 15th floor had great views, specially at sunset.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
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2  Thank Traveler21century
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megahn S, Manager at Hyatt Regency Sacramento, responded to this reviewResponded 26 July 2014

Thank you for sharing your feedback! Sacramento is a very pedestrian friendly, I'm glad you were able to take in some of the sights during your stay. Hopefully we will see you again soon!

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Reviewed 23 July 2014 via mobile

Recently stayed here for a national disabilities and higher ed conference and thoroughly enjoyed my 6 day stay. My room was quite large and tastefully decorated with a Juliette balcony on overlooking the pool. After a grueling flight with delays and baggage not making my connection, I was greeted by a very personable staff person at registration who set things right. During my entire stay, all the staff were very helpful. The hotel has a good size outdoor pool, a relaxing lounge bar, a very good value buffet lunch, and a perfect location convenient to the city's sights and restaurants. But most of all - great staff!

  • Stayed: July 2014
    • Value
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    • Rooms
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1  Thank TonyNYC-NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megahn S, Manager at Hyatt Regency Sacramento, responded to this reviewResponded 25 July 2014

Our staff is truly our greatest asset!! I'm so glad you had the opportunity to enjoy our many amenities and the surrounding area, hopefully you can come back and visit us again soon!

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Reviewed 23 July 2014

Our room was on 10th floor had a fantastic view, the bed was outstanding and the staff was really helpful. Lobby bar and restaurant were lively and a good breakfast was served very quickly. Service top notch. Spa/health club was lacking a bit. We had to go outside and around the corner to the gym and a staff member had called in sick so they were really limited on spa services. The pool was nice and not very crowded. I was able to run in the park at the Capital and it was very convenient. Very conveniently located, we were able to walk to our restaurants every night. I felt the hotel was a very good value for the price we paid.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
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Thank Susanlynn53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megahn S, Manager at Hyatt Regency Sacramento, responded to this reviewResponded 25 July 2014

I'm so sorry the spa wasn't able to provide all their services during your stay, but I am thrilled to hear how much you enjoyed your stay! Thank you so much for posting your review!

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Reviewed 18 July 2014

This place sits across from the Capitol Park. The view is beautiful This alone is reason to stay here....step outside the front door, and you have one mile of walking/running in a safe, shaded area. The staff is top-notch and friendly. The room (mine, anyway--12th floor, facing L street) is a bit oddly laid out. Several furnishings show some age. The air conditioner isn't too strong. Nothing critical, but certainly of note for a Hyatt.

Room Tip: Ask for room overlooking capitol.
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  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank hanoibelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megahn S, Manager at Hyatt Regency Sacramento, responded to this reviewResponded 20 July 2014

I'm so glad you enjoyed you stay! Having the park directly across the street is fantastic and we actually have a Hyatt running club that meets every Thursday at 5pm in People's Park in Front of the Starbucks connected to the hotel. Maybe you can join us on your next visit, thank you for posting your review!

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Reviewed 15 July 2014 via mobile

Conveniently located near the State Capital. Nice outdoor pool. Great dinner at restaurant. The desserts were excellent. The waiter was personable and offered wonderful suggestions for the meal. He even spoke with the chef to create a special meal for one of us. The rooms were clean and accommodating. Be sure to request a room well above the conference room floor. There was so much noise echoing to our room one night from an event on that level (we were one floor above) and from the lobby bar. It seemed it would never end. Aside from that this is a wonderful spot for a family visit to Sacramento.

  • Stayed: April 2014
    • Value
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1  Thank Christina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megahn S, Manager at Hyatt Regency Sacramento, responded to this reviewResponded 17 July 2014

I'm so glad you all enjoyed your stay and had an opportunity to dine in Dawsons! Thank you for sharing your experience and hopefully we will see you back in Sacramento soon!

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Additional Information about Hyatt Regency Sacramento

Address: 1209 L St, Sacramento, CA 95814-3942
Phone Number:
Region: United States > California > Sacramento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Sacramento
#1 Spa Hotel in Sacramento
#1 Green Hotel in Sacramento
#3 Business Hotel in Sacramento
#3 Family Hotel in Sacramento
#8 Romantic Hotel in Sacramento
Price Range: £123 - £312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Sacramento 4*
Number of rooms: 505
Official Description (provided by the hotel):
Located across the street from the California State Capitol and adjacent to the Sacramento Convention Center, our contemporary hotel in downtown Sacramento offers passionate hospitality and inviting spaces where everyone gets the VIP treatment. Designed for the modern traveler, our hotel features spacious rooms and suites, a fitness center, full-service spa, and resort-style pool with a hot tub and cabanas. When you want to explore the area, you're just steps from exciting shopping, theaters, landmarks, and popular attractions, like Old Sacramento and Golden 1 Center. ... more   less 
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Also Known As:
Hyatt Regency Sacramento Hotel Sacramento
Sacramento Hyatt Regency
Hyatt Sacramento

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