I rated this place a 3/average only because management finally tried to make-up for my unhappiness upon checkout with a free upgrade for the “next” time I stay with their chain. Sarcasm alert: ...yay...! Here’s the breakdown of my experience: wasn’t given the room I had reserved 3 months in advance, given runaround by front desk staff, rude/unfriendly management (Elizabeth), lack of basic amenities (no micro or "free" fridge in the room / no vending machines on any floors; if you want a Coke you’ll need to go to the first floor past the lobby to the gift store! And don’t even think about moving one of the beverages in the fridge that is in the room (Oh you did move it? Bummer, that just cost you $6!), lack of seating in an awkward and sparsely furnished room, A/C was questionable, maids didn’t restock coffee/sugar, gift shop closed while one and only worker disappears to who knows where, etc, blah blah, blah. Nothing impressive about this place at all besides its location. It's a fairly quick 15-20 minute walk to Old Town, but you'll have to walk past a run-down part of downtown. The one bright spot of my experience was the valet guys. They were friendly, prompt, and courteous! There is a Sheraton right next door so if you have to stay in SAC for a conference and you have a choice, consider your options carefully. SAC Hyatt gave me the impression that they were all about the flash and the almighty $ but lacked on customer service.
- Official Description (provided by the hotel):
- Located across the street from the California State Capitol and adjacent to the Sacramento Convention Center, our contemporary hotel in downtown Sacramento offers passionate hospitality and inviting spaces where everyone gets the VIP treatment. Designed for the modern traveler, our hotel features spacious rooms and suites, a fitness center, full-service spa, and resort-style pool with a hot tub and cabanas. When you want to explore the area, you're just steps from exciting shopping, theaters, landmarks, and popular attractions, like Old Sacramento and Golden 1 Center. ... more less
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- Also Known As:
- Hyatt Regency Sacramento Hotel Sacramento
- Sacramento Hyatt Regency
- Hyatt Sacramento