The Sacramento Hilton is a workhorse hotel. Next to the "Business 80" freeway and adjacent to both Cal Expo and Arden Fair Shopping Center, conferences and the like probably keep the staff very busy. Not unlike other Hilton "workhorses" (e.g., Hilton San Diego - Mission Valley), it is priced right with discounted rates (AAA, seniors, etc) hovering around $100, not including parking ($9/night) or Internet. (note that, if you are an AT&T subscriber, you should be able to access wireless at no cost)
With the understanding that "you get what you pay for," workhorse hotels often mean a wide variety of experiences depending on the condition of any particular room or the attitude of any particular staff member. Workhorses often have well worn furnishings though some rooms will have been "refreshed" as needed. Likewise, one room can have the noisiest HVAC system while others are more quiet. The same holds true for plumbing fixtures.
The Hilton Arden West is no exception. The first room we were assigned had HVAC that sounded like a freight train. The second room, secured for us by the maintenance engineer was barely better. However (and this is where staff can make a real difference), he decided that it too was unacceptable. So, he examined yet another room, tested all systems and fixtures, personally moved our luggage and provided buffet breakfast coupons for our trouble.
Once we were settled, the Hilton quality of yesteryear started to reemerge. The room was clean, bed comfortable, outside noise adequately suppressed, shower pressure et al. right on the money. In the AM, we found a pleasant surprise in the restaurant with the largest array of breakfast buffet choices we have found at any Hilton in recent years. Nonetheless, buffet is buffet, and warmed food sitting on display does not rise to the cost expectations (if you are without a freebie coupon).
Would we stay here again? If the price point and discount deals remain intact, yes. But, if you are considering this property, be prepared to speak up if the room you are assigned falls short on any of your expectations.
Actually, that's a good rule wherever you stay. It's a sad statement about modern business, particularly in hospitality, where changes are not made unless someone complains. So, the problems you find when you check in were most likely there when the previous guest neglected to report them.
- Official Description (provided by the hotel):
- The newly renovated Hilton Sacramento Arden West is a full-service Sacramento hotel centrally located in the Sacramento Point West Marketplace. Perfectly located, our hotel in Sacramento has everything within reach with Downtown Sacramento just a quick 4 mile drive away. Providing comfort and luxury to each of our visitors, the Hilton Sacramento is the only full-service, high-rise Hilton hotel in Sacramento. Our Sacramento hotel also offers both business and leisure travelers outstanding accommodations and superior service for an excellent stay in Sacramento, California.Our 100% non-smoking hotel features many amenities for your convenience, including Starbucks Coffee, a complimentary shuttle service to and from the Arden Fair Mall, high-speed wireless Internet access (fees apply), an outdoor pool and deck area with lounge seating, and a modern Fitness. We also provide an onsite gift shop, 18,000 square feet of flexible meeting space, and an open atrium dining area. For our Executive Guests, our Concierge Level features an exclusive lounge area offering complimentary continental breakfast, evening hors d'oeuvres, and late night sweets (Mon-Thu). ... more less
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- Also Known As:
- Hilton Sacramento Arden West Hotel Sacramento
- Hilton Hotel Sacramento
- Sacramento Hilton