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“Let the Party Begin”

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Hilton Sacramento Arden West
Ranked #11 of 82 Hotels in Sacramento
Certificate of Excellence
Reviewed 31 December 2013

The annual New Years Eve Party at this Hiltion is a once a year celebration. With two dance floors and two live bands to bring in the New Year. There is several bars and plenty of food snacks and party favors for all.

  • Stayed: December 2013, travelled as a couple
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Thank hsplain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 3 January 2014

Dear hsplain,
Thank you for taking the time to review our hotel on Tripadvisor. I am happy to hear you had a lovely time at the New Year's Eve event. I hope you will join us again next year and Happy New Year's to you and yours.

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640 - 646 of 875 reviews

Reviewed 24 December 2013

I found the hotel easy to get to from the airport. I liked the staff and thought that they were friendly. I was a little disappointed in the weak craft beer offerings. I did like the lounge other than that, and I enjoyed the concierge lounge upstairs. The hot water was very slow to heat up, but otherwise no issues at all. I would go back due to the staff.

Stayed: December 2013, travelled on business
Thank Djrrossi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSacramentoMgr, Manager at Hilton Sacramento Arden West, responded to this reviewResponded 29 December 2013

Dear Djrrossi,

Thank you so much for taking the time to review us on Trip Advisor. I am glad to know that your overall experience was great because of our staff! Your review has been shared with the team in our efforts for continual improvement. We look forward to welcoming you back in the future and Happy Holidays!

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Reviewed 17 December 2013

The Sacramento Hilton is a workhorse hotel. Next to the "Business 80" freeway and adjacent to both Cal Expo and Arden Fair Shopping Center, conferences and the like probably keep the staff very busy. Not unlike other Hilton "workhorses" (e.g., Hilton San Diego - Mission Valley), it is priced right with discounted rates (AAA, seniors, etc) hovering around $100, not including parking ($9/night) or Internet. (note that, if you are an AT&T subscriber, you should be able to access wireless at no cost)

With the understanding that "you get what you pay for," workhorse hotels often mean a wide variety of experiences depending on the condition of any particular room or the attitude of any particular staff member. Workhorses often have well worn furnishings though some rooms will have been "refreshed" as needed. Likewise, one room can have the noisiest HVAC system while others are more quiet. The same holds true for plumbing fixtures.

The Hilton Arden West is no exception. The first room we were assigned had HVAC that sounded like a freight train. The second room, secured for us by the maintenance engineer was barely better. However (and this is where staff can make a real difference), he decided that it too was unacceptable. So, he examined yet another room, tested all systems and fixtures, personally moved our luggage and provided buffet breakfast coupons for our trouble.

Once we were settled, the Hilton quality of yesteryear started to reemerge. The room was clean, bed comfortable, outside noise adequately suppressed, shower pressure et al. right on the money. In the AM, we found a pleasant surprise in the restaurant with the largest array of breakfast buffet choices we have found at any Hilton in recent years. Nonetheless, buffet is buffet, and warmed food sitting on display does not rise to the cost expectations (if you are without a freebie coupon).

Would we stay here again? If the price point and discount deals remain intact, yes. But, if you are considering this property, be prepared to speak up if the room you are assigned falls short on any of your expectations.

Actually, that's a good rule wherever you stay. It's a sad statement about modern business, particularly in hospitality, where changes are not made unless someone complains. So, the problems you find when you check in were most likely there when the previous guest neglected to report them.

Stayed: December 2013, travelled with family
Thank FlatbushFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandy L, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 22 December 2013

Thank you very much for staying with us and taking the time to complete our survey. As a valued guest, your satisfaction is truly important to us. I apologize for the issues you encountered during your stay and thank you for your feedback. We truly appreciate your business and hope you will join us again in the future and give us another opportunity to serve you! I hope you have a wonderful week and Happy Holidays!

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Reviewed 17 December 2013

Service was very well, check in and out went smoothly. I really like the energy saving feature of using your room key to control the thermostat (when it is in you can control temp, when out it turns the thermostat off). Continental breakfast was very yummy. There is a lot of shopping and restaurants right down the street. I would stay here again with my family.

  • Stayed: December 2013, travelled with family
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Thank Disa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 17 December 2013

Dear Disa B,
Thank you for taking the time to review us on Trip Advisor. I am so happy to hear your feedback on the energy efficient key system we have installed in our guest rooms. We are always looking for ways to be “green” while achieving our number one goal of providing great customer service. We look forward to having you join us again in the near future and thanking you for choosing the Hilton.

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Reviewed 16 December 2013

I chose this hotel for the California International Marathon. It was a good value. Nice, clean large room with a helpful staff. It was a little far from downtown Sacramento, but overall a very good experience.

  • Stayed: December 2013, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank AdrienneDeAngelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 17 December 2013

Dear Adrienne DeAngelo,
Thank you for sharing your experience with us on Trip Advisor. I am happy to hear that your stay was a great one. We look forward to the CIM race every year and are happy to host so many runners. I hope you will be joining us again next year or sooner if you travels bring you back to Sacramento!

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Reviewed 13 December 2013 via mobile

Booked and paid in advanced, asked for two adjoining rooms at 9 am when we checked in. They said they have us adjoining rooms but they weren't ready yet. Waited around until 3:30 and asked again they then told us one was ready and the other needed to have the carpets shampooed. First question was "why" and second was isn't there any other two adjoining rooms, they responded no. Waited around to find out the two rooms they told is were adjoining were not adjoining and we are still waiting for the carpets to dry. Disgusting!!! Never again.

Stayed: December 2013
Thank Emersonwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 17 December 2013

Dear Emersonwest,
Thank you for taking the time to review our hotel. I appreciate all of your feedback as it is essential to improving our product and services. I am very sorry for the problems you encountered with check in and with getting the type of room that you requested. I can assure you that this is not typical of our hotel; we make every attempt to fulfill our guest’s requests. I hope you will join us again in the future and give us another opportunity to serve you.

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Reviewed 4 December 2013

This is a well-kept, quality hotel in the Hilton brand. Service & accomodations are reliable. Arden West mall is nearby, but traffic does not interfere with the quiet & tranqulity of the hotel. Hotel restaurant and bar are excellent for in-hotel dining. I would definitely stay in this hotel again.

  • Stayed: November 2013, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 16 December 2013

Dear William R,
Thank you so much for your glowing review and we are happy your experience was a great one. We strive to provide the best customer service possible and I am happy we delivered! We look forward to welcoming you back in the future.

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Additional Information about Hilton Sacramento Arden West

Address: 2200 Harvard St, Sacramento, CA 95815-3306
Phone Number:
Region: United States > California > Sacramento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Sacramento
#16 Family Hotel in Sacramento
#27 Business Hotel in Sacramento
Price Range: £92 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Sacramento Arden West 3.5*
Number of rooms: 332
Official Description (provided by the hotel):
The newly renovated Hilton Sacramento Arden West is a full-service Sacramento hotel centrally located in the Sacramento Point West Marketplace. Perfectly located, our hotel in Sacramento has everything within reach with Downtown Sacramento just a quick 4 mile drive away. Providing comfort and luxury to each of our visitors, the Hilton Sacramento is the only full-service, high-rise Hilton hotel in Sacramento. Our Sacramento hotel also offers both business and leisure travelers outstanding accommodations and superior service for an excellent stay in Sacramento, California.Our 100% non-smoking hotel features many amenities for your convenience, including Starbucks Coffee, a complimentary shuttle service to and from the Arden Fair Mall, high-speed wireless Internet access (fees apply), an outdoor pool and deck area with lounge seating, and a modern Fitness. We also provide an onsite gift shop, 18,000 square feet of flexible meeting space, and an open atrium dining area. For our Executive Guests, our Concierge Level features an exclusive lounge area offering complimentary continental breakfast, evening hors d'oeuvres, and late night sweets (Mon-Thu). ... more   less 
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Also Known As:
Hilton Sacramento Arden West Hotel Sacramento
Hilton Hotel Sacramento
Sacramento Hilton

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