We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Sacramento Arden West
Ranked #11 of 82 Hotels in Sacramento
Certificate of Excellence
Reviewed 2 June 2014

I recently stayed at the Hilton Sacramento Arden West and was almost 100% pleased with my stay. The hotel is very nice, great lounge, well prepared food and good choices in the restaurant, and conveniently located. The only complaint was that when checking in, I asked if the room was quiet because I am a light sleeper and I was told it was. When I arrived, already hot and exhausted from a long drive, the key did not activate the air or the lights as I was told and the room was overlooking the freeway and noisy. I spoke to a very courteous housekeeper who told me I should be able to change rooms. I was able to do so, and found the room to be ideal. Just wish we could have been offered the quiet side of the hotel at the beginning, prior to unpacking, etc. Other than that, it was great.

Room Tip: Rooms on the south side are quieter.
See more room tips
  • Stayed: May 2014, travelled solo
    • Value
    • Rooms
    • Service
Thank Gorman6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 5 June 2014

Dear Gorman6,

Thank you for choosing the Hilton Sacramento Arden West. We are happy to hear your experience with us was a good one and apologize for the delay in finding you an ideal room location. Also, thank you for the kind words about our staff and other amenities. I hope that you will join us again in the near future should your travels bring you back to the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (874)
Traveller rating
Traveller type
Time of year
Language

582 - 588 of 874 reviews

Reviewed 29 May 2014

We had a reunion to attend nearby in Sacramento. Our reservations at the Hilton were perfect.. The location being near downtown and CalExpo was exactly what we were looking for.. The rooms were clean and quiet. The building being older the rooms were not spacious but we didnt stay in them much.. the bar was excellent .. all i n all we had a good timie...

  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jjoker9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 2 June 2014

Dear jjoker9,
Congratulations on your reunion. I am happy to hear that we were the perfect hotel for you and that you had a god time! We look forward to having you join us again in the near future. Have a wonderful week!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

The staff was lovely, the food in the bar area was excellent (although the service was very, very slow), and the room was comfortable. My only complaint would be the fact that they charge you for parking. This hotel isn't downtown, the parking lot is shared with an office complex and it's huge. I can possibly see charging parking for people who are not hotel guests but the rooms aren't cheap so throwing in parking would be a nice thing to do. The breakfast buffet was also very good. The food was hot and plentiful. I would stay here again.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank beachl0ver1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 2 June 2014

Dear beachl0ver1972,
Thank you for taking the time to review us through Trip Advisor. I appreciate your feedback as it is essential to our business. Although we charge for parking our rates are competitive with the other full service hotels in the area who also charge for parking. I am happy to hear that the rest of your stay was great and you enjoyed the food services as well. We hope you will join us again very soon should your travels bring you back to the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

From the moment I walked in I felt welcomed! Everyone was very accommodating throughout my entire stay. The room was much quieter than other hotels I've visted. Parking was also more convenient than others.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 2 June 2014

Dear Heather S,
Thank you so much for staying with us here at the Hilton Sacramento Arden West. I appreciate you taking the time to review our hotel and the kind words you had about our staff. We hope you will visit us again very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

I stayed at the Hilton Sacramento Arden West from May 19-21 on business and had an excellent experience. The staff was very helpful and the room was clean and restful. I liked the signs near the elevator that asked everyone to be quiet in the hallway so as not to disturb others. I know there were large gatherings at this time and I’m sure that sign helped keep my visit pleasant. The onsite restaurant was nice too. The breakfast was well cooked and the restaurant staff was friendly and attentive. I was helped in the business center and was very pleased that the young man stayed until he found a solution to my printing problem. Many would have left after the first try, but he stuck it out to find a solution for me. Much appreciated! The key employee, however, on this stay was Ester Taitai. She is a Hilton’s gem. I forgot my wedding ring on the bathroom sink, only to remember it while at the airport getting ready to leave. Luckily, I reached Ms. Taitai in my moment of need. She immediately sent someone upstairs to retrieve it. She reassured me that she would send it to me and I’d have it as soon as possible. Ms. Taitai made my week. She was calm and helpful when I was in need. THANK YOU ESTER! I received my ring the next day.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bethlovescats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 2 June 2014

Dear Fairfax Virgina,
Thank you for taking the time to share your positive experience through Trip Advisor. I have shared your comments with our whole team! Thank you for personally recognizing Esther for taking ownership of the situation and taking care of you, our guest! We appreciate her hard work and appreciate your sharing your story with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

The Hilton Hotel Arden West in Sacramento was a disappointment. Hotel is very dated and hotel staff was very unprofessional and seemed unhappy to assist. I am sure there are better places to stay in Sacramento for the money. I would not stay there again!!!

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Lemster66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 21 May 2014

Dear Lemster66,
On behalf of our entire staff I would like to extend my apologies that your experience at our hotel was not a stellar one. I can assure you this is not typical of our staff as you can see from so many of our other reviews. I appreciate your feedback and I will share your comments with our team so that we can use this as a training tool as we strive to provide the best customer service possible to all of our guests. We hope you would consider giving us another chance to serve you in the future should your travels bring you back to Sacramento.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

Excellent service, clean rooms, nice exercise room. Quiet and relaxing. Close enough to everything such as eating places, mall, etc. Yet far enough that your not stuck in the middle of the chaos of trying to fight through traffic to get your room. Slightly off the grid, so not too much random traffic.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Jerusha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this reviewResponded 5 June 2014

Dear Jerusha N,

Thank you for your kind review through Trip Advisor. We really appreciate your praise about our excellent service, our clean rooms and that we are a quiet and relaxing location! We hope you will join us again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sacramento hotels
4.2 mi away
Hilton Garden Inn Sacramento/South Natomas
0.4 mi away
DoubleTree by Hilton Hotel Sacramento
3.7 mi away
Hyatt Regency Sacramento
Hyatt Regency Sacramento
#4 of 82 in Sacramento
1,738 reviews
Show Prices
Show Prices
Show Prices
4.4 mi away
Embassy Suites by Hilton Sacramento - Riverfront Promenade
2.3 mi away
Larkspur Landing Sacramento
Larkspur Landing Sacramento
#12 of 82 in Sacramento
453 reviews
3.6 mi away
Residence Inn Sacramento Downtown at Capitol Park
Show Prices
Show Prices
Show Prices

Been to Hilton Sacramento Arden West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Sacramento Arden West

Address: 2200 Harvard St, Sacramento, CA 95815-3306
Phone Number:
Region: United States > California > Sacramento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Sacramento
#16 Family Hotel in Sacramento
#27 Business Hotel in Sacramento
Price Range: £92 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Sacramento Arden West 3.5*
Number of rooms: 332
Official Description (provided by the hotel):
The newly renovated Hilton Sacramento Arden West is a full-service Sacramento hotel centrally located in the Sacramento Point West Marketplace. Perfectly located, our hotel in Sacramento has everything within reach with Downtown Sacramento just a quick 4 mile drive away. Providing comfort and luxury to each of our visitors, the Hilton Sacramento is the only full-service, high-rise Hilton hotel in Sacramento. Our Sacramento hotel also offers both business and leisure travelers outstanding accommodations and superior service for an excellent stay in Sacramento, California.Our 100% non-smoking hotel features many amenities for your convenience, including Starbucks Coffee, a complimentary shuttle service to and from the Arden Fair Mall, high-speed wireless Internet access (fees apply), an outdoor pool and deck area with lounge seating, and a modern Fitness. We also provide an onsite gift shop, 18,000 square feet of flexible meeting space, and an open atrium dining area. For our Executive Guests, our Concierge Level features an exclusive lounge area offering complimentary continental breakfast, evening hors d'oeuvres, and late night sweets (Mon-Thu). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Hilton Hotels Direct, Agoda, Booking.com, TripOnline SA, Hotels.com, Ebookers, Expedia, Evoline ltd, getaroom.com, HotelsClick, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Hilton Sacramento Arden West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Sacramento Arden West Hotel Sacramento
Hilton Hotel Sacramento
Sacramento Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing