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Residence Inn Sacramento Airport Natomas
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Reviews (197)
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All reviewsstrip malltwo bedroom suitefull kitchena small shopping centerel caminopet friendly hotelsbasketball courtown bathroomgarbage disposalmajor freewaysshort drivefast foodcomplimentary breakfastmarriott propertiesstayed one nightsofa bedluxury hotel
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Reviewed 16 September 2012

This was by far my favourite hotel of our road trip. This was due to the size of our suite, the quality of it's interior, and how little it actually cost.

The hotel was still in the process of being refurbished, but this did not present any problems, as the hotel is divided into individual small units, and they were upgrading them one at a time. It also helped that we stayed at the weekend, when there was no building work being carried out!

The suite itself had 2 bedrooms, each with it's own ensuite, and a large open plan lounge/kitchen/diner. Everything was brand new and immaculate.

The pool area had attractive new turquoise and silver furniture.

The location was a very short drive from Sacramento Old Town, but is situated in a nice, quiet suburban area. It calls itself an airport hotel, but I think that it does itself a disservice, as it is a long way from the airport, so there is no problem with aircraft noise etc.

I wish we could have stayed there longer.

Room Tip: Book the 2 bed/2bath suite if you are a family, it is nice to have the extra space.
  • Stayed: August 2012, travelled with family
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Thank traveller693789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI95833, General Manager at Residence Inn Sacramento Airport Natomas, responded to this reviewResponded 7 November 2012

I'm glad to hear you enjoyed your stay here at the Residence Inn. We are excited about our new product so its great to hear the positive feedback. We look forward to seeing you again.

Best regards,

Sean

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Reviewed 10 September 2012

Stayed with family for four nights in August that was a business/family trip. For a Residence Inn I always expect the best, but this one has a ways to go before it will be the best. The front desk staff were always friendly and helpful. The rest of the staff were unfriendly and walked around without smiles. This hotel is still being remodeled so you can expect construction going on during the week days.The two bedroom we stayed in was large enough and comfortable, outdated though as it had not been remodeled. Housekeeping was not the best as the stove was dirty, walls had spills on them, dust in many places. For a Residence Inn it was not kept to the high standards you would expect. Breakfast was very good, with hot and cold items to choose from. The hotels business area was subpar as the printers had no paper, and it was difficult to print from a flash drive. Location was a big plus as it has easy access to I-5 and the downtown area. As past reviewers have said, finding it for the first time is a task in itself. Need bigger signs!! The family enjoyed the pool, cool, clean and refreshing. Would we stay here again? Maybe after the remodel is complete, and housekeeping has improved, but not in the near future. Would look at the other two Residence Inns available in Sacramento before choosing this one next time.

Room Tip: This property is located next to the I-5. Rooms facing the interstate may have traffic noise. We were able to hear the freeway at times. At night it is not as noisy.
  • Stayed: August 2012, travelled on business
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Thank amtkmech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI95833, General Manager at Residence Inn Sacramento Airport Natomas, responded to this reviewResponded 4 October 2012

Hi, and thank you for your review of our hotel. I appreciate the area's you pointed out of needed improvement. I'm taking a proactive effort to improve our service. I'm personally performing more room inspections to ensure no areas are missed and coaching our associates on their duties. We've moved our business center in the gatehouse/lobby area so that it can be better attended, and working with the city of Sacramento to get better signage to improve our visibility.

Please come back and see us soon, our renovation is complete and we're looking better than ever.

Best regards,

Sean Suess

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Reviewed 8 August 2012

My son was in a travel ball tournament in Woodland and us parents were wanting to get rooms all together -- Residence in Natomas jumped to block off five rooms for us at the last minute! They were flexible with all of our needs. The rooms were nice and spacious. The bedrooms were on opposite sides of the room for maximum privacy. It felt like an actual apartment. Their provided breakfast was amazing! From creating your own waffles to biscuits and gravy, it was like going to a real restaurant. We left there feeling very happy and satisfied and a couple of days once we got home, we received a sweet thank you card from a manager. They have secured my family and many others for future trips!

  • Stayed: July 2012, travelled with family
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Thank debbie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI95833, General Manager at Residence Inn Sacramento Airport Natomas, responded to this reviewResponded 29 August 2012

Hi Debbie,

I'm happy to hear we were able to accommodate the team. Not to toot my horn, but we are perfect for sports teams. As you mentioned, spacious suites, and a good breakfast make for a successful, productive and relaxing trip. We sure appreciate your business and look forward to the next time you're up for a tournament. Go Manteca Marlins!!

Best regards,

Sean

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Reviewed 5 August 2012

I stayed one night prior to a very early flight. It is not easy to find for it is tucked behind a plaza. The hotel is outdated but personnel were very friendly and helpful. It is highly convenient if needing a short trek to the airport. I believe the will drive you to restaurants nearby which is also very customer service oriented. But, it needs updating.

  • Stayed: July 2012, travelled solo
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Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI95833, General Manager at Residence Inn Sacramento Airport Natomas, responded to this reviewResponded 29 August 2012

Hi Deborah,

Thanks for the review. Yes, we are a bit difficult to find due to the shopping center. We are working on getting better signage to make it easier to locate our hotel for guest. You'd be happy to know that we are undergoing a full renovation from the inside out. All suites and public spaces will be brand new. The new look will be complete in November. I'm glad you found our shuttle to be helpful, getting to the airport and parking can be a hassle. We look forward to seeing you the next time, I'm sure you'll be happy with the new look.

Thanks again!

Sean

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Reviewed 24 July 2012

Originally booked at the Residence Inn in Roseville, but work took us closer to this location. Hotel did not have any government rate rooms left, but after talking with Fabian and explaining our situation he arranged to let us stay there at the government rate. Great customer service and for that reason I will stay here next time.

As Residence Inn's go this one is very nice as it is less than five minutes to downtown Sac but very quiet. Dinner buffet looked great but we already had dinner reservations. Breakfast was more than adequate.

Cheers.

Marius

Room Tip: Buildings four, five, and six, are near the highway.
  • Stayed: July 2012, travelled on business
    • Value
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Thank Marius40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI95833, General Manager at Residence Inn Sacramento Airport Natomas, responded to this reviewResponded 3 August 2012

Hi Marius,

I'm glad to hear our location worked out for you and that Fabian was there to assist. Fabian is a great asset to our hotel and thank you for complimenting his service. We look forward to seeing you again.

Best regards,

Sean

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