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“Great Staff, Good value”

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DoubleTree by Hilton Hotel Sacramento
Ranked #15 of 82 Hotels in Sacramento
Reviewed 13 January 2014

The property is a little dated, but the staff is wonderful. They have a great pool and exercise room, and the hotel overall is fairly quiet. I have found the food to be good, and the room service is quick and friendly. Internet is speedy and while the some of the rooms could use a face lift, they are clean and in good repair, the bed and pillows are wonderful

  • Stayed: January 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Bryan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 16 January 2014

Dear Bryan V,

Thank you very much for the survey. I am happy to see that you have enjoyed what our property has to offer. We are hoping to see you soon.

Sincerely,
Cosmin Nicula
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,040 - 1,046 of 1,403 reviews

Reviewed 13 January 2014

I recently attended training in Sacramento CA. and was given the choice of the Crown Plaza or the Double Tree. This was an easy choice as I'm a Hilton Honors member. I booked the room directly with the hotel over the phone and was told that my stay would include a continental breakfast. Unfortunately no breakfast was included and the one meal I did have at their restaurant was cafeteria quality at best. The room wise nice but was in an isolated part of the complex. Overall, I will probably try the Crown Plaza in my next business trip to Sacramento.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 16 January 2014

Dear Eric S,

First of all I want to thank you for choosing our hotel during your recent training you attended in Sacramento. I am sorry to see that your experience was not a great one. You did provide us with some specific feedback. I want you to know that we will share the feedback with our team and we use your comments to improve and learn. We would like for you to give us another chance in the future and prove to you that you have made a great decision by choosing DoubleTree by Hilton Hotel, Sacramento.

Sincerely,
Cosmin Nicula
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2014

Everything was great especially the service. The front desk and someone in hospitality offered to help me to my room and help carry my bag. The parking was easy and hotel location was terrific. Close to the freeway, shopping mall and restaurants. The building interior was a little older than expected. Over all I would stay again. The only negative was that shower had a little mildew.

  • Stayed: January 2014, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank ajimenez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 12 January 2014

Dear ajimenez,

Thank you very much for your review. I am glad to see that you received great service during your recent stay with us and that you enjoyed what our property has to offer. I apologize for the condition of the shower, but we will make sure that the housekeeping team is informed about it and they will take necessary actions to eliminate such occurrences in the future.

Have a great day and we hope to see you again soon.

Sincerely,
Cosmin Nicula
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2014

No matter what time we roll in this hotel is always great!! Clean lobby and rooms. lots of good size ballroom space. nice staff. large sleeping rooms!! and who wont smile with a fresh hot cookie at check in!!

  • Stayed: January 2014, travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Rochelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 12 January 2014

Dear Rochelle T,

Thank you very much for the wonderful survey. I am glad to see that our staff took great care of you and that you had a memorable experience. Please come back and see us soon. More cookies are waiting for you.

Sincerely,
Cosmin Nicula
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014

Staff was great, the room was very net and well done. When placing a call to the front desk, the call would get picked in a timely manner. I must also say that staff at the Double Tree is well trained to provide the best customer service possible

  • Stayed: January 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank TENDAI M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 12 January 2014

Dear TENDAI M,

Thank you very much for the five stars survey posted on TripAdvisor. I am glad to see that our staff took care of all your needs and made you feel taken care of.

Looking forward to your return.

Sincerely,
Cosmin Nicula
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

We had reserved a room beside our function. However, upon check in for scheduled function we were given a room on the exact opposite of the campus from our function. This a large property and we would pass people going the other way complaining how far away they were to their function. Customer service just didn't care.......

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 12 January 2014

Dear Patrick S,

First of all I want to thank you for choosing our hotel during your recent visit to Sacramento. I am very sorry about the inconveniences you encountered regarding the location of your room in correlation to the location of the meeting room where your event was held. I can understand how this can be frustrating as this is indeed a very large property.

Please know that your comments will be shared with the rest of the team and will be used to improve and learn.

Sincerely,

Cosmin Nicula
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

What a blast we had all 600 of us in the Grand Ball Room. From the short wait in line to register, the delicious chocolate chip cookies, the feather soft bedding, and spacious room, it made for a night to remember. All of the staff were courteous and professional. All of our needs were met including the much needed late checkout, smile. I will recommend and stay at your establishment again and again.

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Janice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 12 January 2014

Dear Janice H,

Thank you very much for choosing our hotel to spend your New Years eve. I am happy to see that our staff made your stay and enjoyable one. Please know that your comments will be shared with the rest of the team and the staff will be recognized for their service provided.

Sincerely,
Cosmin Nicula
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Sacramento

Address: 2001 Point West Way, Sacramento, CA 95815-4702
Phone Number:
Region: United States > California > Sacramento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Sacramento
Price Range: £86 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Official Description (provided by the hotel):
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 
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Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento

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