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“Renovate” 2 of 5 bubbles
Review of DoubleTree by Hilton Hotel Sacramento

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DoubleTree by Hilton Hotel Sacramento
Ranked #15 of 80 Hotels in Sacramento
Monrovia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Renovate”
2 of 5 bubbles Reviewed 29 May 2014

This was the worst Doubletree by Hilton I have experienced! The rooms were so outdated, the AC stunk up the room. The floors were old and bathroom floor was nasty. I called the front desk twice for a menu and extra pillows and never got help on either call. Very bad management!!

  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neville H, Guest Relations Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, 30 July 2014
Heather,

We would first like to apologize that the room you stayed in did meet expectations and we’re reviewing your issues with our housekeeping team to focus on cleanliness and comfort throughout our property. We are always looking at ways we can improve our service and appreciate your candid remarks. We hope you’ll give us another opportunity to serve you the next time your travels bring you back to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,229 reviews from our community

Traveller rating
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    87
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
Westchester, California
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

We stay here! Why? Because two years ago we lived in Carmichael, CA and all of our friends, connections, favorite places, etc. are easy to get to from this location. It is perfect for tourist too who want to see more of Sacramento than the Capitol Building and downtown. It is also walking distance to Cal Expo, The California State Fair and Arden Mall (the bigoted prejudicial racial-profiling full-retail shopping nightmare that it is...that's a 2nd review for free). The rooms are comfortable. Nothing fancy but everything you need in a convenient place, nice, tidy and clean. We also love the pool! On this stay, we are inviting our local friends over for a poolside party! The hotel will supply the towels, drinks and cool water. If you need to stay in Sacramento for something other than business, this is a great place to stay. And I didn't even tell you about the fresh baked cookies!!...

Room Tip: The hotel sprawls across the property with plenty of parking. Choose a room near whatever it is you...
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jb321gone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neville H, Front Office Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, 30 May 2014
Dear jb321gone

Thank you for your review of your past stay at our hotel. We really appreciate hearing from our guests, since we strive to create memorable experiences for all of our valued guests.

We noticed that you mentioned how great the hotel was and especially how convenient everything that was needed to make your stay memorable was. We also noticed you mentioned you were a repeat guest, and we would like to thank you again for being a loyal guest.

We value your comments and we use them as training tools to better serve our valued guests.

We will share your great comments to the entire staff and the management team as well.

We would like to further thank you for choosing the Doubletree by Hilton as your choice of stay in Sacramento, as we know there are many options to choose from.

We look forward to your next visit to our hotel where we will continue to provide memorable experiences to all of our guests.

With warmest regards.

Neville A Henry
Neville.henry@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davis, United States
1 review
3 of 5 bubbles Reviewed 28 May 2014

Our check-in was scheduled for 4 pm and we showed up around 4:30 pm. They told us the room wasn't ready yet and suggested we go get dinner and come back in 30-45 min. The difficult part was that we had an event scheduled for that evening (very soon) and not only did we need time to get ready, but we couldn't eat before the event because it was a dinner. We explained this and there was no apology, no effort to move us to a different room, and no compensation at this point. When we came back 30 min later the room still wasn't ready.. my fiance started getting upset which finally incited the person at the front desk to offer us an appetizer coupon. It just felt like they were really disorganized and didn't have a good back-up plan for customer service when things didn't go to plan. You expect better service when you're paying a lot to stay at a pretty nice hotel.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 28 May 2014

Second night room was not cleaned, reported to to housekeeping at 4:00 pm and nobody showed up until 8:00 pm and I was in bed. I went to the front desk for coffee and cups. Last night of stay room was cleaned but I was given no coffee or cups, has to use used cup for water.

  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Terry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davis, California
1 review
5 of 5 bubbles Reviewed 28 May 2014

Very professional, courteous and clean. They upgraded my wife and I to a suite for our anniversary. Dining was super and we really enjoyed the Dinner Detective show at the hotel too. When booking, they didn't tell us that there was a specified time for the included breakfast and we happened to arrive between their breakfast buffet and brunch buffet. However, they accommodated us by letting us order off the menu for the same price. Very kind.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kristen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neville H, Front Office Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, 29 May 2014
Dear KristenB:
Thank you for your review of your past stay at our hotel. We really appreciate hearing from our guests, since we strive to create memorable experiences for all of our valued guests.

We noticed that you mentioned how impressed you were with our staff in the way they displayed professionalism and courtesy during your most recent visit.

We will share your positive review with the entire staff and management team as well.

We would like to further thank you for choosing the Doubletree by Hilton Sacramento as your choice of stay in Sacramento, as we know there are many options to choose from.

We look forward to your next visit to our hotel where we will continue to provide memorable experiences to all of our guests.

With warmest regards.

Neville A Henry
Neville.henry@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
3 of 5 bubbles Reviewed 28 May 2014

The rooms here were great, very clean as was the hotel. Our room though was not ready by 6:30 pm when we arrived to check in, and was not ready for another 45 minutes so we had to wait in the lobby.....

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lauren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merced, CA
Level Contributor
127 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

Stayed here two nights while attending a conference. This is a pretty spread out property and took me a while to get my bearings. Check in was fast and front desk was helpful and courteous. The room was big enough; bed was comfortable. The pool looked inviting although I did not use it. I did spend some time at the bar (RJs), which had a decent beer selection and friendly staff. The hotel is located right across from the huge Arden Fair mall, so lot of traffic. But also plenty of restaurants around the area.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank kst1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Sacramento

Property: DoubleTree by Hilton Hotel Sacramento
Address: 2001 Point West Way, Sacramento, CA 95815
Phone Number:
Region: United States > California > Sacramento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Sacramento
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Official Description (provided by the hotel):
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 
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Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento

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