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“Once the best - Now best to avoid”

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DoubleTree by Hilton Hotel Sacramento
Ranked #16 of 81 Hotels in Sacramento
Reviewed 30 November 2010

My wife and I have stayed at this hotel every year for the past ten years or so. I'm originally from the Sacramento area and when this facility opened as the Red Lion, it was one of the best hotels in the Sacramento area.

We have just returned from a two-night stay and I can honestly say that it will probably be the last. The hotel has now implemented valet parking, so the main parking lot is now off limits to guests who happen to be renting a vehicle. You must pay a $6 per day charge to park far away from your room. The parking lot which is not valet has NO handicapped spaces, and there are only two in the valet area. My wife has a placard due to her arthritic knees, but we weren't able to use it at this hotel.

The rooms are old, but are decent sized. We are Hilton Diamond members, and received an upgrade in the Cal Expo wing. When my wife took her bath, the water wouldn't stay in the tub, and the water was tepid at best. After calling the front desk and asking for a stopper, the engineer finally called back in a half hour telling me that he didn't have any stoppers, and wanted to attempt to repair the tub at 10:00 at night. I told him I'd just put a washcloth in the tub and hopefully it would keep the tub from emptying. So we stayed for two days with lukewarm water and a malfunctioning tub.

On the day we checked out, I went to retrieve our rental car and my parking stub that I had been using would not open the gate so I could leave. I got a "time expired" message on the screen at the gate. I pushed the call button several times and got no response. I parked by car and walked to the front desk. The desk attendant issued me another stub and I walked back to the car. When I inserted this stub into the machine it read "no data" on the screen. Again I pressed the call button several times and got no reply. I made a second trip to the front desk and was given a stub that finally worked.

This hotel needs to be more conscious of the inconvenience it is imposing on its guests for the short term benefit of having valet parking. This hotel hosts dances on Thursday and Saturday nights and possibly the valet parking might be beneficial and profitable for them on two or three nights of the week, but I wonder if the manager ever tried to walk back to his room in the rain or at least tried to operate the call box to see if it was operational? I doubt it.

We always looked forward to our stay in this hotel as it is close to two of our kid's homes. We will be staying at other Hilton family hotels in the area, but not this one. I would not recommend it to any of my friends.

  • Stayed: November 2010, travelled as a couple
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2  Thank Cacheville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTSacramento, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 3 December 2010

We would like to take this opportunity to apologize for all of the inconveniences that you experienced during your stay! We have let you down and did not uphold our promised “10” service as expected. We will bring these issues to the attention of the appropriate manager’s, so that we can learn from our mistakes. We would like to thank-you again for choosing Doubletree Hotel Sacramento and we hope to see you again some day, so that we can WOW you!

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1,295 - 1,301 of 1,379 reviews

Reviewed 8 October 2010

Because my husband was attending a convention at this hotel, we stayed there for four nights. Next time we'll stay offsite. The magnetic room keys and parking tickets demagnetize if brought near a credit card or cellphone -- we found this after having to replace each three times. Also, the 448 rooms are in spread out wings and the hotel appears to own only two luggage carts. Expect to do a lot of walking here. They charge $9.95 a day for internet. Even with the convention discount, we paid $45 more per night than we had at a AAA 3 Diamond La Quinta about 15 minutes away.

  • Stayed: October 2010, travelled on business
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Thank Colona1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTSacramento, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 3 December 2010

Thank-you for your response and choosing Doubletree Hotel Sacramento! We know that the hotel is spread out, but hopefully the views made the walk the enjoyable; fountains, creek, ducks and pool. We take into consideration the price of our internet on a daily basis. We do offer a number of packages, which include internet access with the room rate. When reserving our hotel next time, please ask the reservation agent to help you find these packages. We hope that we can beat your expectations, then next time you are in the area for your conference!

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Reviewed 9 September 2010

I stayed at this hotel in room 155 for a couple nights and my feet and ankles were attacked by bed bugs. At first I was not sure what it was, but a co-worker who got bed bugs from a different hotel new right away what the red itchy bumps were.
I have to travel often for work, but I am super freaked out about staying in hotels now from this experience.
To top things off, I found one crawling in my computer bag so they are probably in my house. Not only am I angry about having itchy feet/ankles, I have to have my house sprayed and I have to purchase a new computer bag and suit case.

Also, I ordered the roasted chicken the first night and it was so bad I had to go to bed hungry.

Terrible experience - I was a loyal HHonors member, but I dont think I will trust another dble tree ever again.

  • Stayed: September 2010, travelled on business
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3  Thank Travelgal30_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTSacramento, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 17 September 2010

Thank-you for brining this matter to our attention, however, we have inspected the room in question and have found no evidence of pests. We do have procedures and protocol in place should an incident occur. We would like to reassure all of our guests that we complete room inspections on a daily basis to ensure our hotel is pest free. Thank-you again for choosing Doubletree Hotel Sacramento!

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Reviewed 6 September 2010

When we walked through the dood and was greated with a chocolate chip cookie we should of known we were being set up, the photos online of this hotel were very deceiving, it looks nothing like it does online, maybe when it was new or possibly some speciallly treated rooms, I dont know but this place needs some serious attention and staff. In short If you like being treated like crap and hung up on this place is for you, we called the front desk to ask a simple question and was rushed off the phone and hung up on, then the next morning we went to get someextra bowls for our cereal from the cafe and were treated like criminals or gang bangers I dont know, but it was really horrible, speaking of gang bangers they might want to reconcider who they hire.

  • Stayed: August 2010, travelled with family
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1  Thank Scottrdbike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTSacramento, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 17 September 2010

Thank-you for your response and choosing Doubletree Hotel Sacramento! We are in the process of a Lobby Renovation that will improve our guest experience. We apologize that we did not "WOW" you during your stay at our hotel. We will further investigate this situation and we thank-you for bringing this matter to our attention. We look forward to your next visit, so we can beat your expectations. Thank-you again!

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Reviewed 16 August 2010

We went on a cheap group rate for which we're much appreciative, and the rooms were fine. But the service!! Oh my heavens. There was ONE poor guy delivering room service during one entire week-end day shift (he was adorable and working hard but he was exhausted). Every time I called housekeeping I got a MESSAGE MACHINE. The maids were super nice but clearly overworked and also exhausted. The waiters at the cafe left the instant they could. The rooms they gave us (extended family) were spread out everywhere and made no sense at all. This place needs a big big lesson in adequate staffing; they are clearly cut way too close to the bone. Too bad, because otherwise we'd be happy to go back again. I would only recommend this to a friend if they were just flying in and out and didn't need anything in the way of customer service.

  • Stayed: August 2010, travelled with family
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Thank cathyhub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTSacramento, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 17 September 2010

Thank-you for your response and choosing Doubletree Hotel Sacramento! We thank-you for bringing this matter to our attention, Our employees do work hard for our guests and try to keep a smile on their faces. We are here for the guests and we have hospitality is in our blood. We look forward to your next visit, so we can beat your expectations. Thank-you again for choosing Doubletree Hotel Sacramento!

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Reviewed 7 August 2010

I was in Sacramento only for about 9 hours on a abnormally long layover for multiple reasons beyond my control. I have some old friends in the city that I had called and told I would be in town for a few hours and that we should catch up. I wanted to catch a quick nap since the travel day was much longer than anticipated. I went into a couple hotels to see if they'd offer me a favorable rate seeing that I would only use the room for 3 hours or so. The Double Tree staff was very accomodating and happy to help me out when I explaied to them my situation traveling from New Jersey. They offered me a favorable rate, a wake up call, and transportation back to the airport when the time came. Also, it was several hours before check in time but they got me into a room right away. I wish I could remember the name of the front desk agent that assisted me, but his name escapes me, unfortunately. The room was nice and the facility seemed very clean and orderly. My friends and I did meet up at the hotel as it seemed centrally located for them, and we enjoyed catching up over a cup of pretty good coffee from the coffee cafe/bar just to the left of the front desk as the restraunt was closed. While my visit to Sacramento was brief, this Double Tree's staff really came through and helped me make the most of it. Thank you for helping me out and leaving me with a positive lasting impression of Sacramento.

  • Stayed: June 2010, travelled solo
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Thank travelmore1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTSacramento, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 17 September 2010

Thank-you for your response and choosing Doubletree Hotel Sacramento! We like to hear the positive feedback! We would like to thank-you for letting us know about the front desk staff and we are gald you were able to catch up with old friends.. We look forward to your next stay with us, so we can beat your expectations again! Thank-you again for choosing Doubletree Hotel Sacramento!

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Reviewed 16 June 2010

This used to be one of my favorite places to stay in Sacramento. My family is there and I've lived out of state for many years. I came to town for my brother's funeral and was hoping to get a suite for my wife, my 86 year old mother and myself to help ease the pain of the trip. We were there on short notice with no reservation but was told that it was no problem to get a one bedroom suite at a reasonable price and was given the keys. When we got to the room it was a double bed room at full price, I called the desk and was told it was that or nothing. A cold reception at the least. It was 90 degrees outside and 85 inside with no working air conditioning. I walked the 1/4 mile to the desk and asked for an air conditioned room and the guy at the desk acted like it was a bother but he was doing me a favor by moving me. (not even an apology for the inconvenience). It's sad to see a hotel go downhill like this but there is no question that it's lost it's appeal and quality control is non-existent. I could write another few paragraphs about the details of neglect and empty pools and the fire hoses filling the pools with holes in them leaking all over the parking lot but why bother?
If you get a good price it's an acceptable place to stay but I found a much better place with all the amenities you're looking for not far away.

  • Stayed: June 2010, travelled on business
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Thank huskerfan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTSacramento, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded 17 September 2010

Thank-you for your response and choosing Doubletree Hotel Sacramento! We are in the process of Lobby Renovation that will improve our guest experience. Let me first apologize for the loss of your family memeber, and second let me apologize for the Front Desk not accommodating your requests. Our pool was closed during your stay, due to an unexpected malfunction. We do apologize for the inconvenience on a warm day in Sacramento. We would like to thank-you again for bringing this matter to our attention. We look forward to your next visit, so we can beat your expectations. Thank-you again for choosing Doubletree Hotel Sacramento!

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Additional Information about DoubleTree by Hilton Hotel Sacramento

Address: 2001 Point West Way, Sacramento, CA 95815-4702
Phone Number:
Region: United States > California > Sacramento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Sacramento
Price Range: £92 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Official Description (provided by the hotel):
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 
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Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento

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