My wife and I have stayed at this hotel every year for the past ten years or so. I'm originally from the Sacramento area and when this facility opened as the Red Lion, it was one of the best hotels in the Sacramento area.
We have just returned from a two-night stay and I can honestly say that it will probably be the last. The hotel has now implemented valet parking, so the main parking lot is now off limits to guests who happen to be renting a vehicle. You must pay a $6 per day charge to park far away from your room. The parking lot which is not valet has NO handicapped spaces, and there are only two in the valet area. My wife has a placard due to her arthritic knees, but we weren't able to use it at this hotel.
The rooms are old, but are decent sized. We are Hilton Diamond members, and received an upgrade in the Cal Expo wing. When my wife took her bath, the water wouldn't stay in the tub, and the water was tepid at best. After calling the front desk and asking for a stopper, the engineer finally called back in a half hour telling me that he didn't have any stoppers, and wanted to attempt to repair the tub at 10:00 at night. I told him I'd just put a washcloth in the tub and hopefully it would keep the tub from emptying. So we stayed for two days with lukewarm water and a malfunctioning tub.
On the day we checked out, I went to retrieve our rental car and my parking stub that I had been using would not open the gate so I could leave. I got a "time expired" message on the screen at the gate. I pushed the call button several times and got no response. I parked by car and walked to the front desk. The desk attendant issued me another stub and I walked back to the car. When I inserted this stub into the machine it read "no data" on the screen. Again I pressed the call button several times and got no reply. I made a second trip to the front desk and was given a stub that finally worked.
This hotel needs to be more conscious of the inconvenience it is imposing on its guests for the short term benefit of having valet parking. This hotel hosts dances on Thursday and Saturday nights and possibly the valet parking might be beneficial and profitable for them on two or three nights of the week, but I wonder if the manager ever tried to walk back to his room in the rain or at least tried to operate the call box to see if it was operational? I doubt it.
We always looked forward to our stay in this hotel as it is close to two of our kid's homes. We will be staying at other Hilton family hotels in the area, but not this one. I would not recommend it to any of my friends.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more less
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- Also Known As:
- Doubletree By Hilton Sacramento Hotel Sacramento
- Sacramento Doubletree
- Doubletree Sacramento