Meadowood seems to be in a state of faded glory, while the rooms were spacious and clean, their run down 80s/90s fittings and furnishings really showed their age. The whole place has a bit of a campground vibe, which is nice, but not expected at this extravagant price point. Hotel service was good however...
...The restaurant. We arrived to Meadowood with another couple after a long car ride through traffic from SFO. We had reservations at 9pm at "The Restaurant" and while we were a bit tired from traveling (the other couple had flown in from Chicago) we looked forward to a great meal and some great wine.
Things got weird immediately, my friend's heel got caught in a large gap in the floor as we entered and her shoe got stuck. Rather than expressing their concern, the staff seemed to insinuate that she was drunk. We had only arrived about 45 minutes earlier and rushed straight to the restaurant. While we were very much looking forward to some great wine, we had yet to have the opportunity to even have a drop. (regardless, she could have twisted an ankle, fallen or whatever, tipsy or not that is a major safety issue and she cant be the only person in heels at "The Restaurant") After being seated, we were greeted by our server with "I heard you guys are here to party!!" Not exactly the greeting I expect when I'm about to drop a few grand on dinner. This overly familiar approach continued, with our server asking "I hear you work in Hollywood" an inquiry basically exposing the fact that he/they were eavesdropping on our conversations.
The bad and strange service only got worse when we were genuinely inquiring for some wine selection advice from the wine director. The dinner menu is not revealed to the guests but is a surprise, so regardless of your level of oenological knowledge, some guidance is needed. Her response, I kid you not was "Well... you could start with a white.. Then, maybe move on to a red. But, if you like white, you can do whatever you like!" This isn't Applebees where the choices are pinot grigio and cabernet. We made all the usual indicators about price point and expressed interest in the wonderfully expansive and unique list, indicated our interest in unique wines and relatively large budget and got pretty much zero help. It's a shame, as its a great list!
Absolutely the strangest service I've had at any Michelin starred restaurant. Which is really too bad because the food is spectacular. We dined at French Laundry the next night, and Meadwood definitely won out on some dishes.
I'm aware they are renovating some of the rooms and the golf course, so maybe they will renovate their waitstaff as well in the future. Till then, avoid this one at this pricepoint.
- Official Description (provided by the hotel):
- Meadowood is a center of social, cultural and viticultural life in Napa Valley and a second home for those who enjoy the beauty and hospitality of the wine country. The property features championship croquet lawns, seven tennis courts, a nine-hole walking golf course, hiking trails, swimming, a Forbes Travel Guide Five-Star spa, wine experiences, an annual cultural affairs calendar, guest rooms, suites and cottages and Michelin three-star dining in The Restaurant. ... more less
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- Also Known As:
- Meadowood Napa Valley Hotel St. Helena
- Meadowood Napa Valley Resort
- Meadowood Napa Valley St. Helena, California