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“OK but no internet”

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Best Western Plus Salinas Valley Inn & Suites
Ranked #7 of 25 Hotels in Salinas
Reviewed 5 August 2013

Hotel was nice and clean, room was OK but Internet did not work. Reception said they do not understand as for them it worked. (Clear, they were logged in since month) but for other customers the log in page did not come up. I tried with 3 different devices but same result.

  • Stayed: July 2013, travelled with family
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Thank Dworf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (262)
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177 - 183 of 262 reviews

Reviewed 30 July 2013

Very clean, roomy with proper amount of furnishings. Noise quiet, street quiet. Comfy bed and fresh breakfast. Friendly staff. In/Out Burger across the street. If you need to access the internet, check it before you check in. Hopefully the problem has been remedied. I would stay here again.

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Berlygirl65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2013

I was not happy with the dirty nasty stains the couch had on both sides of the couch. Plus the Mirror that was in the room was taken out from last time, and u could see the wall with different colors. Other than that the room was great.

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Ricardo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2013

The hotel staff was nice, that's the bright spot. Twice the maid service failed to complete cleaning the room. Its important to note they started... since the towels disappeared, but the bed was left unmade

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Ken K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2013

We stayed here because the motel we usually go to was full. The room was nice and comfortable, nice towels. Pillows a bit hard. Breakfast is not very well organized. Dry powdered scrambled eggs and coffee does not get replenished in a timely manner. this place is a bit overpriced.

Stayed: June 2013, travelled as a couple
Thank Parrothead_Racegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2013

I called the main 800 number to find a room with an in room jaccuzi to take my wife for mothers day. They had 1 left so I took it.After driving 4 hours to get there I got the room just to find out that the jacuzzi in the room that i paid for was the size for two small children , next we just decided to call it a day and go to sleep just to find out the air conditioner didnt work.had to go down to office and get another room for the same price Rediculous! New name is "Worst Western" never again!!

  • Stayed: May 2013, travelled with family
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    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Best Western
Thank Virgilio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salinasinnkeeper, General Manager at Best Western Plus Salinas Valley Inn & Suites, responded to this reviewResponded 17 May 2013

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 831 751-6411.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2013

This facility is clean and the rooms are spacious. Check-in was easy and friendly. But like in most motels of any kind we stay, maintenance seems to be the biggest problem. The toilette almost became detached from the floor mounting. We were afraid that the hole commode might keel over. Wi-fi was basically nonexistent, I had to fall back on my AT&T data service. Breakfast was good and plentiful. The air conditioning controls were a little confusing.
All things considered, I definitely would stay in this place again.

Stayed: May 2013, travelled as a couple
Thank Klausmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Salinas Valley Inn & Suites

Address: 187 Kern St, Salinas, CA 93905
Phone Number:
Region: United States > California > Salinas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #7 of 25 Hotels in Salinas
Price Range: £112 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Salinas Valley Inn & Suites 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Best Western Salinas Valley Hotel Salinas
Best Western Salinas Valley Inn And Suites
Salinas Best Western
Best Western Plus Salinas Valley Inn & Suites California

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