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“New Hotel and Great Rates” 5 of 5 bubbles
Review of Hilton Garden Inn San Bernardino

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Hilton Garden Inn San Bernardino
Ranked #3 of 32 Hotels in San Bernardino
Certificate of Excellence
CA
Level Contributor
161 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“New Hotel and Great Rates”
5 of 5 bubbles Reviewed 21 May 2010

This is a brand new hotel. We spent one night there during a business trip. The front desk staff were friendly and very helpful (yea! Anthony). Service at the front desk was a 5. The rooms were very clean and quiet.
I would highly recommend it and was very pleased with our room and very comfortable beds.
Understanding that it is a new hotel, there are a few issues that should be addressed by the management to make it even better. The pool area was very messy in the morning (beer cans, dirty socks and towels) and was not picked up even when we left at noon.
My biggest complaint was the restaurant, which again could be very nice if the staff were supervised properly... The bar tender was carrying on very loudly to the point that he was shouting at the bar. Service was extremely slow, over a half hour to get our food and then it was not prepared correctly as indicated on the menu, and had to be sent back as the cook said he had made a mistake. I chose not to eat anything as I did not want another long wait. There was only one other guest in the restaurant at the time, so the slow service was not a result of the crowd. Service in the restaurant can only be rated as poor.
Overall, stay at the hotel, but eat elsewhere....

  • Stayed May 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Moonstone07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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524 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
369 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 bubbles Reviewed 7 May 2010

This is a new hotel, the staff were wonderful and very friendly without being in your pocket, we had just come off a flight for 14 hours and were mega tired, turned up had dinner at their restaurant which was very nice and very reasonably priced and then fell into their very comfy and clean and wonderful beds. Would definately stay again as we were on our way to Las Vegas for a business confernece and didn't want to drive all the way to Vegas when tired. The only bad thing was that I left my shoes their in error, phoned up room service 3 days later and the girl told me that there was no record of my shoes being handed in. Put a sour note on it, especially as the shoes where expensive, it was also my fault too for forgetting them.

  • Stayed April 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LissyL0u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level Contributor
103 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed 27 April 2010

Just returned to UK after a 3 night stay at the virtually brand new Hilton Garden Inn and was amazed at what a good stay we had, particularly at $99 per night and $105 per night incl cooked breakfast when booked on the internet. Also free, easy to hook in to, internet.

We arrived at about 10pm after a very long and tiring journey to find the car park almost full. We had hoped to stay in Palm Springs, not bargaining on the Coachella festival and had been turned away by 6 full and sleazy looking motels and ended up in San Bernardino in desperation! What a mistake.

From check in when we were greeted by near perfect staff and offered one of their last rooms, a beautiful, firm bedded, sparkling 2 queen bedded room and offered home baked cookies to check out whe we were wished well on our way, we could not have asked for more.

We dined at the hotel restaurant the first night when a lovely waitress made sure we were comfortable and helped us choose from the limited but very fairly priced menu. Most items were freshly prepared and a plate of fruit salad was found for me even though it was not on the menu.

We had breadfast the next morning and once again, particularly when included in the room rate, this is freshly cooked and offers very fair value.

The pool is heated and both the pool and jacuzzi are kept beautifully clean as is the surrounding area. Although the hotel is between 2 fairly busy roads, it feels like an oasis of calm.

Would recommend this hotel highly to anyone, whatever the purpose of visit and cannot praise the GM Mr Patel highly enough. A superb product!

  • Stayed April 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BuckhurstHillbilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn San Bernardino

Property: Hilton Garden Inn San Bernardino
Address: 1755 S Waterman Ave, San Bernardino, CA 92408
Phone Number:
Region: United States > California > San Bernardino
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 32 Hotels in San Bernardino
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn San Bernardino 3*
Number of rooms: 115
Official Description (provided by the hotel):
Discover the best in contemporary accomodations when you book your stay at the Hilton Garden Inn San Bernardino! Our newly built property offers free WiFi Internet access, spacious guest rooms and suites, a state-of-the-art fitness center, an outdoor heated pool and spa, and much more! Our Great American Grill on-site restaurant offers a cooked-to-order breakfast and delectable dinner options. We are located conveniently close to the freeway, but out of reach of the freeway noise. The Hilton Garden Inn is famous for its friendly service (just read the reviews here on Tripadvisor!), and is looking forward to welcome you soon! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Agoda, Hotels.com, Expedia, Odigeo and Hilton Hotels Direct so you can book your Hilton Garden Inn San Bernardino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn San Bernardino Hotel San Bernardino
Hilton Garden Inn San Bernardino California

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