This is a brand new hotel. We spent one night there during a business trip. The front desk staff were friendly and very helpful (yea! Anthony). Service at the front desk was a 5. The rooms were very clean and quiet.
I would highly recommend it and was very pleased with our room and very comfortable beds.
Understanding that it is a new hotel, there are a few issues that should be addressed by the management to make it even better. The pool area was very messy in the morning (beer cans, dirty socks and towels) and was not picked up even when we left at noon.
My biggest complaint was the restaurant, which again could be very nice if the staff were supervised properly... The bar tender was carrying on very loudly to the point that he was shouting at the bar. Service was extremely slow, over a half hour to get our food and then it was not prepared correctly as indicated on the menu, and had to be sent back as the cook said he had made a mistake. I chose not to eat anything as I did not want another long wait. There was only one other guest in the restaurant at the time, so the slow service was not a result of the crowd. Service in the restaurant can only be rated as poor.
Overall, stay at the hotel, but eat elsewhere....
- Official Description (provided by the hotel):
- Discover the best in contemporary accomodations when you book your stay at the Hilton Garden Inn San Bernardino! Our newly built property offers free WiFi Internet access, spacious guest rooms and suites, a state-of-the-art fitness center, an outdoor heated pool and spa, and much more! Our Great American Grill on-site restaurant offers a cooked-to-order breakfast and delectable dinner options. We are located conveniently close to the freeway, but out of reach of the freeway noise. The Hilton Garden Inn is famous for its friendly service (just read the reviews here on Tripadvisor!), and is looking forward to welcome you soon! ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn San Bernardino Hotel San Bernardino
- Hilton Garden Inn San Bernardino California