Don't trust them! We booked here for our swim team for 2, 2-room suites for 4 nights to attend a National Meet in Riverside and despite booking through Marriott and confirming, after a 3 hour flight delay and driving 2 hours from LAX we arrived to discover we had no rooms. We did call after we landed to let them know we were on our way we had planned to arrive at 1pm,but it was looking more like 4 or 5 so we wanted to let them know and we were told they "were cleaning our rooms now".
We arrived to find that they "still weren't ready" but under further conversations learned that the "people" in our rooms were refusing to vacate. Another team there for the National meet had been waiting for their rooms for six hours.
We were offered consolation rooms at another hotel, but these were not suites and did not meet the same needs we had as a team (we would have 4 rooms but only 2 chaperones, etc.).
This was a fiasco. Truly a disappointing situation. We stayed at the other hotel for one night, and then someone from our team who was not travelling with us, found us another hotel in Corona. Reservations mean nothing to this hotel. Do not trust them.
Oh, it gets better. We convinced them since we could not cook dinner in the room they should comp our meal so they recommended a take out pasta type place and gave us a menu. We put together the order and tried to call but no one answered so a chapterone went over to the place. It was literally boarded up and there were loiterers hanging out. Remarkable.
(the story improves at our next hotel, the Marriott Residence Inn Corona)
- Official Description (provided by the hotel):
- The Residence Inn Hotel is the only extended stay property in the Inland Empire. Our suites are approximately 50% larger than your standard hotel room. All of our rooms feature a fully equipped kitchens and separate living room areas. We also offer a complimentary hot buffet breakfast and evening social hour. ... more less
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- Also Known As:
- Residence Inn San Bernardino Hotel San Bernardino
- San Bernardino Residence Inn
- Residence Inn San Bernardino California