First, let me say I'm a very frequent traveler who is happy to settle for a decent room at a fair price. I'm surprised sometimes when reviewers tank a hotel because it doesn't meet their expectations, though its star rating clearly should indicate the class of service to expect.
That said, when I found this through some searching while needing a single night before a flight out of SFO, I was a little hesitant based on the one star classification here at TripAdvisor. In fact, I often don't even include them in my searches. Fortunately, the 4-star review average and comments were comforting.
And I'm glad I stayed here. It's the best 1-star property I've ever been in. :-) This place was great for a one-star, very nice for a 2-star, and decent as a 2.5 star (which is how Expedia classifies it, I'll add). Let me elaborate and add to some points others have made.
I mean, I've never stayed in a 1-star hotel that had an interior (enclosed) courtyard on the 2nd floor, with a running fountain and huge skylight! :-) OK, it was an odd touch. Makes you wonder what was there before (if anything), but it was nicely surrounded by several chairs making it a pleasant place to hang out if you had some time to kill.
To more practical matters, the room was very spacious, with 2 desks, and a fridge and microwave. The sink/vanity was outside the bathroom, though, which might strike some as odd. I would have thought it perhaps handicapped accessible but there was no such designation and the photos shown all seem to match what I saw, so perhaps all 29 rooms are fitted this way.
The vanity had a marble top, which again was a nice touch for this class of room. The shower also had both an upscale temperature selection mechanism as well as one of those nice curtains that bows out to give you space while in the shower. One negative was that the means to turn on the shower (pulling down a ring from the base of the faucet) was not obvious, but fortunately there was a nice sign on the wall explaining that. Another negative was that the floor of the shower was somewhat curved and a bit slippery, but there was an available mat rolled up in the corner.
The towels were more in keeping with a 1-2 star room, being a little course and thin, but contrasting that were 5 nice pillows on the bed and attractive pictures in the room. There was also a coffee maker and iron and ironing board. Again, these are not things you'd expect in a 1-star room. And the light-switch by the front door and in the shower both had an option to be set as motion-sensing (a first in my having stayed in hundreds of rooms the world over). Finally, the TV had many channels (50+ it seemed), for those who care about such things.
Now, if it were indeed listed as 3-star, one could complain about just a couple of things. First, the front door had a lock where the desk staff had to buzz you in. That will certainly disappoint many. It didn't seem like an unsafe area for me. In fact, it's right next to the airport, so you'd think the only folks would be those working there, but on looking out the window of my room I could see we were next to houses, so apparently folks do live in the area. Another curious thing was a prominent sign about them taking a $100 deposit for cash customers. Kind of leaves one wondering what that's all about, which is too bad.
As far as car safety, there is a parking garage inside the hotel, which seemed as valuable for guaranteeing easy parking as much as anything else. Along those lines, I'll note that though it's a 3-floor facility, there was indeed an elevator to the upper floors.
As for it being next to the airport, well, there was some noise. (I do pity those poor folks who DO live next door.) When some of the planes took off it sounded like they were just buzzing the hotel--a real roar (not a constant parade of them, so perhaps it depended on the plane type and runway used). That's bummer is due to the location, of course, so not a knock on the hotel itself. At least that didn't go all night. (I brought earplugs, fortunately, so even then it wouldn't have bothered me.) The sound of the heater kicking on was a little loud for my taste, but perhaps most won't notice that.
But I really want to stress the positives, and there are still more. First, I want to give kudos to the front desk staff. The gent the night before was pleasant enough and took my reservation for a morning shuttle to the airport (about 10 minutes drive). The young man in the morning was really very nice. He immediately recognized I had a shuttle due to arrive 30 minutes later. I proceeded to enjoy the breakfast and TV in the break area (small, but clean).
The breakfast was decent. I've had my share of typical hotel setups with coffee, milk, juice, cereal, breads, and the self-service waffle maker, and this had all that. Again, to the credit of the young man at the desk, he patiently helped those who kept making mistakes with the waffles--forgetting to flip it upside down, forgetting to spray the iron first, all despite clear signage. He was amazingly patient. The breakast also offered boiled eggs (a curious touch) and chilled yogurt cups. Finally, FWIW, I noticed that the vending machines (on the room floors) were also very reasonably priced (1.25 for sodas, .75 for candy).
All in all, I give the hotel a high rating for the class it's listed as and the price (which on my night was just $76 purchased from the hotel site itself, though a walk-in the night I checked in was quoted $125.) If not for the lock on the door, the issue about cash customers, and the airplane noise, I'd give it a rating of 5 simply to say that for its class it's quite good.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Agoda, Choice Hotels, Expedia, Hotels.com, TripOnline SA, Ebookers, Cancelon, Evoline ltd, HotelsClick and 5viajes2012 S.L. so you can book your Comfort Inn & Suites San Francisco Airport WEST reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn & Suites San Francisco Airport East Hotel San Bruno
- Comfort Inn And Suites San Francisco Airport East
- Comfort Inn San Bruno
- San Bruno Comfort Inn