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“Think Limited. Forget Ramada.”

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Ramada San Bruno SFO Airport
Ranked #11 of 13 Hotels in San Bruno
Philadelphia, Pennsylvania
Level Contributor
88 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Think Limited. Forget Ramada.”
2 of 5 bubbles Reviewed 23 November 2013

On the Plus side: very nice bed and a good shower. Good heater in the bedroom. Spacious bedroom. Convenient location close to the airport.

On the OK side: breakfast was plenty although nothing fancy and no service (self served). Shuttle service not very frequent, but reliable and fast.

On the Minus side: The weird setting of this property with patio-access to your room means that when it's cold, you are cold as soon as you leave your room, and the bathroom which faces the patio and has no heater is reeeeeally cold. Wifi was very spotty and would not work for extended periods of time. Front desk has no luggage room but would keep your luggage in a small corner. Our window would face the breakfast room (I know, very weird setting) so no privacy and had to keep curtains closed the whole morning. The whole property is a little old (a little smelly too) and could use some serious renovation

Room Tip: Ask not to face the breakfast room!
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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423 reviews from our community

Traveller rating
    71
    112
    101
    78
    61
See reviews for
126
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50
118
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Mechanicsburg
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 22 November 2013

This Ramada is a short and easy drive to the rental car return but my wife and I were up most of the night since the people above us were walking around all night and the noise came right through the ceiling. I called the desk and they must have called the occupants because it stopped for a few minutes. But it but started up again. I didn't call management again and am ot blaming them. They tried. But we would hesitate to stay there again with the lack of reasonable sound proofing. Other than that, they were nice, parking was free and the price was reasonable for being less than 5 minutes from the rental car return.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
1 review
2 of 5 bubbles Reviewed 20 November 2013

Terrible customer service. Called to ask about a charge, was told to "call back later" and then hung up on. When I called back, there was no answer. Finally, after the 4th call that day they answered. When I asked if they could explain the charges to me, the gentleman stated, "Okay, what do you want." He was very rude. The charge was supposed to be paid by a company card, they did not have authorization to charge the card and therefore charged my card. All of this was done without telling me during the visit. All this could have been easily explained and would have been no issue at all, but they did not have the basic customer service skills to explain what was going on. Besides that, the rooms were clean but smelled a little. Turned on the heater and thought there was an electrical fire due to the smell. Try to get a room away from the street, gets pretty loud at night. Would not recommend this place just due to the TERRIBLE customer service that I experienced.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Austin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minden, Nevada
Level Contributor
151 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 14 November 2013

This has become our favorite place to stay when in the Bay area for business. We enjoy the room. It is spacious and the bed is very comfortable. It has everything we need. There is a fridge, microwave, iron and board, and a hair dryer. The staff is so nice and remembers us and what we like. Especially Vagish. He is always helpful and is always ready to give directions or a great restaurant recommendation. We will always stay here when in the area. It's convenient and great value for the price.

Room Tip: We like the first floor by the courtyard. They have an elevator and a cart.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California City, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 November 2013

Room was clean. Good beds. Staff was very helpful in arranging long term parking at a very reasonable rate. This is our 3rd time at this hotel. Breakfast fare minimal, but got us started for the day.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank jctraveler777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gandhis, Public Relations Manager at Ramada San Bruno SFO Airport, responded to this review, 16 November 2013
Thank you for staying with us and taking time to write the review about your experience with us.
We are happy that you like our rooms, bed, customer service and long term parking at reasonable rates. We are happy and thankful for repeat guests like you and look forward to serve you again.
Due to breakfast room constraint, our breakfast is not as we like to offer. That is why we are building new big -breakfast room and convenience room for our guests and we will be able to offer more breakfast items. We are constantly upgrading our facility and amenities and offer the best value for your money.
Thanks again for your staying with us and looking forward to see you in our new breakfast room with enhanced breakfast items as you requested.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 3 November 2013 via mobile

We chose this hotel due to its good reviews and competitive price. Location is near airport but quite far from downtown. 30 mins drive via freeway. The good thing is, we get to know sam bruno area, and it was amazing! We like staying there. Very nice housing area and not as crowded as downtown. Okay back to hotel review. The room is very homey. We got ours at first floor. Neighbour was quiet. Breakfast was free but abit pathetic. Room too small to accommodate all of us. So we skipped most of our breakfast. Either eat out or heat up our own food. They have washin mc and drier as well. Microwave and fridge. Free parking and it was pretty easy to find available slot eventhough we came back late at night. Something we dont get in downtown (mostly parking fee $35/night). Also, free wifi and connection was good. Overall stay was pleasant.

Stayed October 2013, travelled as a couple
Helpful?
Thank Ley2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gandhis, Public Relations Manager at Ramada San Bruno SFO Airport, responded to this review, 15 November 2013
Thank you for staying with us and taking time to write the review on TripAdvisor. We are glad that you like our room, location and amenities. We are happy that you had pleasant and happy stay at Ramada and like the area and neighborhood. Our breakfast room is small but we have open areas outside the rooms with tables and chairs. I would like to let you know that we are building a brand new breakfast room and convenience area for better service - which will also allow us to have more breakfast items for our valued guests.
Thanks again for staying with us and we look forward to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada San Bruno SFO Airport

Property: Ramada San Bruno SFO Airport
Address: 500 El Camino Real, San Bruno, CA 94066-4323
Phone Number:
Region: United States > California > San Bruno
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 13 Hotels in San Bruno
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ramada San Bruno SFO Airport 2*
Number of rooms: 61
Reservation Options:
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Also Known As:
Ramada Limited San Francisco Airport West/San Bruno Hotel San Bruno
San Bruno Ramada
Ramada San Bruno

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