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“Lousy Experience”

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Hotel Aura San Bruno
Ranked #2 of 13 Hotels in San Bruno
Certificate of Excellence
Reviewed 24 September 2012

Despite having booked a couple of months in advance, room was not quiet -- which is what i requested. Room stunk of chemicals. When I asked for a diffferent room, I was told there were none. When I checked in, I came from the garage -- so not through the front door; on front door, there is the AAA Membership discount -- it is not found at check-in counter. When I later asked that I be given the discount, the snippy young man told me it could not be done (Talik?). When I protested, he said I was free to leave the hotel. When I asked to speak to the manager, I was told he was not available. The wand to the television set did not work.

I will never stay with you again.

  • Stayed: September 2012, travelled on business
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Review collected in partnership with Howard Johnson
1  Thank MICHAEL E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prativ P, General Manager at Hotel Aura San Bruno, responded to this reviewResponded 25 September 2012

Dear Guest,

Thanks for the review regarding your stay at our hotel. Please accept my sincere apology for not reaching out to you and taking care of you. I am sorry we could not honor your requests.
We will try to do better next time. Again thanks for letting us know about your experience at our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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523 - 529 of 706 reviews

Reviewed 23 September 2012 via mobile

Two relaxing nights at a great place. The staff is superb, very helpful and thoughtful. Recommended a locale restaurant for breakfast that was one of the best meals we had! Great location, close enough to San Francisco without being in all the hubbub! Highly recommend this place. Good parking too!

  • Stayed: September 2012
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Thank blgarth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2012

Great hotel clean Great service great room also great price Front desk clerk was Great and helpfull.The hotel was very clean. The desk employees were very nice and accomodating and always greeted with a smile. The beds were reasonably comfortable and there was a variety of pillows from which to choose. The price was good, in bay area terms, anyway. The room was quiet even though it looked over the El Camino. There are several good restaurants within walking distance. We opted for the Rib Shack. Highly recommended - very tasty sides and low prices. The free parking was definitely a plus.

  • Stayed: September 2012, travelled as a couple
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Thank lasvegasm47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2012

The hotel was very clean. The desk employees were very nice and accomodating and always greeted with a smile. The beds were reasonably comfortable and there was a variety of pillows from which to choose. The price was good, in bay area terms, anyway. The room was quiet even though it looked over the El Camino. There are several good restaurants within walking distance. We opted for the Rib Shack. Highly recommended - very tasty sides and low prices. The free parking was definitely a plus.

Room Tip: All rooms seem equally fine.
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  • Stayed: September 2012, travelled on business
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Thank Poopkika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2012

This hotel is very close to the airport (about 10-15 minute drive) and has large, clean and rather old rooms. Unfortunately it was pretty noisy, because there wasn't only noise from the airport (which is to be expected for an airport hotel), but also quite some street noise and train noise.
There is not a lot of things in the neighborhood, but a 20 minute drive will get you to some nicer places. All of this said, I would lean more towards a "2 star" rating, but the complimentary parking bumped it up to the "3 star" rating.

  • Stayed: August 2012, travelled with family
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Thank Xabbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2012

We stayed only one night as a jumping-off place for SF Airport. As such, it served our needs perfectly: scrupulously clean, surprisingly spacious bathroom, inexpensive, free (albeit limited) breakfast, free and on-time van for the short hop to the airport, friendly and helpful staff, computer and printer for boarding passes. Too far to walk from BART to hotel, but cabs are plentiful at San Bruno BART station, or you can hop on the No. 391 bus there.

  • Stayed: September 2012, travelled with family
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Thank dctraveller w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2012

We stayed here after taking a red eye into San Francisco and heading out the next morning to Yosemite. It served our purpose perfectly! It was clean, easy to get to from the airport, and had breakfast provided early. If you're staying to visit San Francisco it's pretty far out and not that convenient, but it's really close to the BART. If you need a place to crash either coming in or getting ready to leave the city, couldn't ask for a better place.

  • Stayed: August 2012, travelled as a couple
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Thank ScottFamily814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Aura San Bruno

Address: 190 El Camino Real, San Bruno, CA 94066-5552 (Formerly Howard Johnson Express Inn San Bruno/SFO West)
Phone Number:
Region: United States > California > San Bruno
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 Hotels in San Bruno
Price Range: £93 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Aura San Bruno 2*
Number of rooms: 49
Official Description (provided by the hotel):
The Hotel Aura in San Bruno, California is situated in an ideal location next to San Francisco Airport (SFO) for your next visit to the San Francisco Bay Area. When you stay at this affordable, yet luxurious hotel, you'll experience plush bedding, a wide range of amenities, and a variety of services such as free on-site parking for your vehicle. If you don't have a car, you can catch your flight out of SFO with our free airport shuttle service. ... more   less 
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Also Known As:
Howard Johnson San Bruno Hotel San Bruno
San Bruno Howard Johnson

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