I had a very difficult time just confirming our reservation. After finding out that they would not take a credit card over the phone to hold our reservation at the discount rate but I had only 2 hours left to pay, I was told I would be emailed a credit card verification form to complete & send back. after waiting 1 hour I called back & told them I had not received the form. I now had only 1 hour left. They went over details & discovered they had my email address wrong. so tried again. After 30 minutes I call back again stating I still had not received the form. oops they had my email address wrong yet again. I complained & was given to Curtis, a manager. After appologizing he said he resent the form. After 15 minutes I called back again...and guess what?? Cutris had my email address wrong.....yet again. This time I gave him 2 email addresses. I finally got the form. Compoeted it & sent it back. then I call Curtis to ensure he got it. Guess what........he had gone home. 15 minutes left to pay for my reservation.....my anger is rising. After speaking to Michelle Chow, who could not get into Curtis's email address, I had to resend her the form. I called her back with only 5 minutes to go....and yes she had gotten it and all was well................Our reservation is for 4/24. I now have very little faith that we will have a positive experience at this hotel. I hope I am plesantly surprised. Not off to a good start.
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- Also Known As:
- Courtyard By Marriott San Francisco Airport - San Bruno Hotel San Bruno
- Courtyard San Bruno
- San Bruno Marriott
- San Bruno Courtyard