We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good breakfast”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Country Inn & Suites By Carlson, San Carlos
Ranked #1 of 7 Hotels in San Carlos
Certificate of Excellence
Reviewed 19 October 2013

We have stayed at this hotel multiple times. The updated entry area looks very good, especially the breakfast area. Breakfast had variety and was good although dried cranberries and walnuts would be nice. What it is missing is plain yogurt. Some of us cannot eat yogurt with sugar. The staff let food run out and they need to be checking the counter more often.

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
1  Thank nonrevenue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (514)
Traveller rating
Traveller type
Time of year
Language

447 - 453 of 514 reviews

Reviewed 16 October 2013 via mobile

I travel most weeks for work and rarely write reviews. There are very few reasonably priced rooms on the peninsula at this level of service and cleanliness.

Caltrain convenient with recently renovated rooms. Nice firm beds and rooms with a fridge and microwave.

Also nice touches like free breakfast and wifi

I'll definitely return

Stayed: October 2013, travelled on business
Thank hkarmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Generalmanager251, General Manager at Country Inn & Suites By Carlson, San Carlos, responded to this reviewResponded 21 November 2013

Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!


Sincerely,

Parry Bir
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

It's clean, it's comfortable. Staff are polite and efficient although not overly friendly, their demeanor was a bit like they didn't want to be there. Nice room, comfortable beds, everything worked, good wifi. Yes, it is next to the railway tracks so you can hear the trains, earplugs recommended.

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank floydbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

A weekend visiting family in the area. Convenient to local attractions, shopping, restaurants, etc. Easy to find from 101, good parking and helpful staff. Continental breakfast was good, though more tables would be nice. Train noise not an issue for us, as we stayed on car wash side of hotel.( Google Earth was helpful) A very good value in the bay area.

Room Tip: Check location on Google earth
See more room tips
  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank duke858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013

I would have rated this hotel much higher (3) if not for the manager's attitude. There is really nothing wrong with the rooms or the facilities - they are nothing great but certainly not bad either.

However, I would stay clear of this hotel at least till the current manager is there.
If you have any issues or need help, watch out though - the manager can be absolutely unprofessional and rude (not all the time but from other reviews on social sites, looks like its not the first time either). How did he get into the service industry?

I checked out of the hotel after just 1 incident with him, I'd had enough.
A neighbor had complained about noise from my room (I was alone, no TV, was just on the phone). Even though his staff confirmed they did not hear anything from my room and that they weren't even sure it was me, the manager played favorites saying he personally knew the other guest.
It was late at night and I was seriously considering calling the cops due to his attitude! But I just checked out the next day.

Other users on Yelp and elsewhere too seem to have had similar bad experiences with him. Thankfully, there are so many hotels in the Bay Area that I don't have to bother about ever going back to this one.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank BD76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Generalmanager251, General Manager at Country Inn & Suites By Carlson, San Carlos, responded to this reviewResponded 11 September 2013

Dear B D

Thank you for taking out your time to give us your feedback. We handled this situation according to the best of our Business. We look at the interest of all guests before we make our decisions specially if the issue is so late in the night which in this case was past midnight.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2013

Everything went well from check in to check out. Bed was comfortable. Water was hot. Free breakfast, Free parking. Noise did travel easily from room to room and the location is along a busy street. Good value.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank davis-family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

Whoever said you can't hear the trains, must be deaf. We were in a room directly facing the tracks, and though we were not woken by them in the morning, the trains running in the evening / night were louder (maybe the way the wind blew??) and managed to wake our sound sleeping son...twice.
The hotel room was clean and the staff polite.
At first I thought breakfast area was clean as well, until you really look, there is old dried food and crud in the bottoms of all the cutlery trays, condiment containers and other like things.
The owner or management seems really cheap, the fountain in the eating area was turned off at exactly 10 when breakfast was due to be over, despite people still being in there, all fridges in the rooms are turned off, and other quirky little things like that.
Overall we might stay again as a last resort, we would desire a room on the other side of hotel, wouldn't eat the breakfast and wouldn't bank on being able to use the fridge.

Room Tip: Rooms away from the tracks
See more room tips
  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Moosemama22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near San Carlos
0.9 mi away
Pullman San Francisco Bay
Pullman San Francisco Bay
#1 of 17 in Redwood City
1,429 reviews
0.2 mi away
Hotel San Carlos - San Carlos
0.7 mi away
Fairfield Inn & Suites San Francisco San Carlos
Show Prices
Show Prices
Show Prices
0.2 mi away
Holiday Inn Express Suites Belmont
3.7 mi away
Hilton Garden Inn San Mateo
1.5 mi away
HYATT house Belmont/Redwood Shores
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, San Carlos? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, San Carlos

Address: 251 El Camino Real, San Carlos, CA 94070-2405
Phone Number:
Region: United States > California > San Carlos
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in San Carlos
Price Range: £93 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, San Carlos 3*
Number of rooms: 51
Official Description (provided by the hotel):
With its charming décor and convenient amenities, the Country Inn & Suites San Carlos hotel is ideal for your next vacation or business trip. Halfway between San Francisco and San Jose, our hotel is also near Oracle Headquarters in Belmont, CA, 23 miles from San Jose International Airport and only 11 miles from San Francisco International Airport (SFA). An ideal lodging choice for travelers of all types, our Country Inn & Suites also features such amenities as free high-speed Internet access, coin laundry and a Fitness Center on site. Make your reservations online today for our hotel rooms and suites in San Carlos and see what sets us apart from other hotels in San Carlos, CA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travel Republic (UK), Hotels.com, Expedia, Ebookers, Cancelon and 5viajes2012 S.L. so you can book your Country Inn & Suites By Carlson, San Carlos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites By Carlson - San Carlos Hotel San Carlos
Country Inn And Suites By Carlson - San Carlos
Country Inn San Carlos
San Carlos Country Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing