We left LAX and plugged in the GPS the hotel's address. Once we got closer to the hotel, the GPS had us take exit 76. It took us through a neighborhood and after driving in circles for 15 minutes...to a dead end. After being frustrated not being able to find the place, I called the front desk. The clerk was very helpful and redirected us the right way. He also told me that this situation happens times and times again where people end up in that neighborhood.
You would think that if that happened a lot, management would take necessary actions so that their address was rectified and their patrons not get lost? I mean the last thing you want after a 5 hour flight and 1 1/2 hour drive from LAX is not being able to reach the hotel because their address does not come up on a GPS/smartphone!?
That being said, the room was very clean and spacious with all amenities. The bed and pillows very comfortable. The front desk staff was also very nice and professional. The noise coming from the floor above and the constant door slamming against the door stop was not good to get a great night of sleep though...
Overall, disappointment comes to mind...
- Official Description (provided by the hotel):
- Newly renovated Holiday Inn Express San Clemente is nestled in the fabulous beach side community of Southern Orange County midway between Los Angeles and San Diego. Known as the Spanish Village by the Sea, San Clemente boasts having the most pleasant climate in California. With easy access from I-5, short drive from Orange County Airport. Our location makes us ideal for visiting great local attractions such as, Legoland, Sea World, Disneyland, and Del Mar Race Track. You can relax at local beaches, attend surfing competitions, or walk on the San Clemente Pier, shop at the Carlsbad Premium Outlets. For business travelers we are close to Camp Pendleton, SONGS Power Plant, Bechtel, and Quest Diagnostics. Work or relax, our room amenities will assist you in making a day to remember and our bedding will make sure you enjoy a great night sleep. To start the morning right, stop by for the Express Start hot breakfast, served complimentary in our breakfast area and log in to our free WiFi to catch up on world news. A fitness room is available for those wanting some exercise and staying fit. Finish your day by taking a swim in our sparkling heated pool. Our professional staff is courteous, friendly, attentive and committed to making your stay fun, and memorable with first-class quality accommodations and legendary service to exceed your expectations. Stay Smart at Holiday Inn Express San Clemente! ... more less
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- Also Known As:
- Holiday Inn Express San Clemente North Hotel San Clemente