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“Naked man and cigarette stink”

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Holiday Inn Express San Dimas
Ranked #2 of 5 Hotels in San Dimas
Reviewed 27 December 2012 via mobile

Horrible experience.
Somehow they screwed up our reservation and gave us an already occupied room. Walked in on a gross, hairy guy in bed*.
When we went to the front desk to get a new room the gal didn't seem too concerned.
The 2nd room they gave us reeks of cig smoke.
Waiting on a 3rd room...
*this is why you should always use the "chain" on the door to avoid surprises.

  • Stayed: December 2012
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Thank Ifurita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express San Dimas, responded to this reviewResponded 8 January 2013

Dear Ifurita,

Thank you for staying with us and taking the time to express your thoughts and concerns. Please accept my sincere apology for the overall dissatisfaction you experienced during your stay and I regret your stay was negatively affected by the mix up in your reservation. Rest assured, your input will be shared with our management team for the purpose of bringing improvement to these identified weakness.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (74)
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49 - 55 of 74 reviews

Reviewed 1 December 2012

Very pleasant hotel close to the town and nearby transportation routes. Breakfast was typical and staff was friendlier than most assisting me with directions, suggestions on where to eat, and where to walk for exercise. Pool and hot tub were clean. Room was well maintained, clean, and I liked the little extra sink/kitchen corner. Would easily recommend. paid $109 on gov't rate.

  • Stayed: December 2012, travelled on business
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Thank Lead63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2012

What a wonderful hotel. We came up from San Diego and booked 2 rooms while visiting family. The service was great from the moment we entered. Sam at the front desk was very helpful and nice. Both rooms were beautiful, large and exceptionally clean. The granite countertops and large flat screen TV were the icing on the cake. There was even a microwave and small frig in the room. Wow. We will definitely be staying here again in the future.

  • Stayed: November 2012, travelled with family
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1  Thank JT P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2012

This was a very nice hotel with a courtyard center.
I always am a bit nervous when rooms open to the outside, but this was very safe.
You can't get to the courtyard center unless you enter the main lobby. (or you have a room key)
The hotel was pleasant and very clean and had a wonderful exercise room!
The bathroom had a large counter.
The staff were very friendly ... there was lots of shopping nearby.
San Dimas seems to be a nice community.
I would definitely return again!

  • Stayed: October 2012, travelled on business
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2  Thank Eulalia_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2012

Nice rooms! Good size & up to date. Stayed in a regular King bed room. Granite counter tops, big flat screen TVs, microwave, fridge, little kitchen sink, etc. Nothing you'd expect form an "Inn". Clean pool & jacuzzi. Free breakfast in the morning with a nice variety. Front desk & breakfast staff was very nice & helpful. Even tho you enter your room from outside (not in indoor hallway) the area is all gated in & you need a hotel room key to get in the gate from the parking lot. So not just anyone will be walking by your room. I highly recommend this place!

  • Stayed: October 2012, travelled with family
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1  Thank B T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2012

This Holiday Inn has an interesting layout - all the rooms seem to face the courtyard and pool area, but it was very quiet during my stay. Front desk was friendly and efficient during check in and check out. I had a suite and it was pretty clean.. pretty clean property all around. Lots of places to eat in the local area. It seemed pretty safe. I guess my one con against this property is they just didnt seem to "go the extra step" to make my stay that extra pleasent. Coffee needed replacing in the dining area when I checked in; could have used a few more towels, etc.. just that little extra I have noticed in other hotels that put them into the "excellent" catagory. But I stay in a lot of hotels, so maybe I'm just a little extra picky? I would definately stay here again and would recommend it for business travelers..

  • Stayed: October 2012, travelled on business
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Thank Jack50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2012

I recently spent a week here while on business. The room I had was very large and comfortable - very clean too. The staff was friendly, all of them. This hotel is situated in a very nice, safe area. Plenty of good restaurants within walking distance. I liked the style of the hotel with a gated courtyard that had a large pool and very nice hot tub. The breakfast was included in the price of the room. It was buffet style and varied from day to day with a great selection of food to choose from. Staying at this Holiday Inn was a nice surprise, I thoroughly enjoyed it.

  • Stayed: August 2012, travelled on business
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Thank SPBlanchette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express San Dimas

Address: 485 W Arrow Hwy, San Dimas, CA 91773-2944
Phone Number:
Region: United States > California > San Dimas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in San Dimas
Price Range: £102 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express San Dimas 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in San Dimas, California Ideally situated just outside of Los Angeles, our hotel easy access to Ontario and Los Angeles International Airports, as well as major attractions such as Universal Studios and Disneyland. Just one mile from the hotel, downtown San Dimas features restaurants, shopping and historic sites such as the Pacific Railroad Museum. Visitors lodging in San Dimas can also picnic at the Frank G. Bonelli Regional Park, attend a racing event at NHRA Pomona Dragway, cool off at the Raging Waters Park, ski on Mt. Baldy or visit the stars in Hollywood. Business travelers will appreciate our accommodations near businesses such as Ready Pac Produce, Rain Bird International, Clayton Industries. Brown International and Blue Ribbon Star Inc. are also located less than four miles from our hotel. We also offer a 24-hour Business Center for your convenience. During your stay, enjoy our exceptional hotel services, including free Internet access and a complimentary breakfast. An outdoor pool and whirlpool, courtyard patio and a guest laundry are also available. As you prepare to visit the Golden State of California, be sure to check out our excellent deals and book your trip today.Take a virtual tour of the hotel. ... more   less 
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Also Known As:
Holiday Inn Express San Dimas Hotel San Dimas

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