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Holiday Inn Express San Dimas
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Reviews (75)
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All reviewsfront deskpool areafacing doorswithin walking distancealarm clockpancakescomfortable bedcoffee makercourtyardmicrowavesinktvsofaminusesmailitemhousekeeping
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47 - 52 of 75 reviews
Reviewed 14 April 2013

Best stay in area. We had a meeting in Claremont and decided to stay at this hotel based on the reviews. It is new, immaculately kept, quiet and well manicured. The beds are very comfortable and the room is very clean and pretty. Full breakfast was included. Great value.

  • Stayed: April 2013
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1  Thank anselyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2013

I'm a IHG Gold Member and frequently stay at this hotel chain for work. I recently stayed for multiple days with my husband and infant son. I called ahead of time to arrange a crib, and was told it couldn't be guaranteed. When we got there they informed us that the crib was now broken. I asked if they were planning to buy a new one, but couldn't get an answer. We ended up using the broken one (our choice), but the whole thing was a bit of a challenge. The hotel itself is relatively new, but you can already see many maintenance issues being ignored (water damage in bathroom, peeling paint throughout hotel, etc.). Amenities are limited, coffee is not provided throughout the day, and the breakfast is more limited than in other HIE hotels. If you stay in this hotel soon, it may be ok, but in a year or so, I'm guessing that the maintenance issues and cleanliness will be a real problem.

Room Tip: Top floor room was quiet.
  • Stayed: January 2013, travelled with family
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Thank N8trGrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express San Dimas, responded to this reviewResponded 15 August 2013

Dear N8trGrl,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2012 via mobile

Horrible experience.
Somehow they screwed up our reservation and gave us an already occupied room. Walked in on a gross, hairy guy in bed*.
When we went to the front desk to get a new room the gal didn't seem too concerned.
The 2nd room they gave us reeks of cig smoke.
Waiting on a 3rd room...
*this is why you should always use the "chain" on the door to avoid surprises.

  • Stayed: December 2012
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Thank Ifurita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express San Dimas, responded to this reviewResponded 8 January 2013

Dear Ifurita,

Thank you for staying with us and taking the time to express your thoughts and concerns. Please accept my sincere apology for the overall dissatisfaction you experienced during your stay and I regret your stay was negatively affected by the mix up in your reservation. Rest assured, your input will be shared with our management team for the purpose of bringing improvement to these identified weakness.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2012

Very pleasant hotel close to the town and nearby transportation routes. Breakfast was typical and staff was friendlier than most assisting me with directions, suggestions on where to eat, and where to walk for exercise. Pool and hot tub were clean. Room was well maintained, clean, and I liked the little extra sink/kitchen corner. Would easily recommend. paid $109 on gov't rate.

  • Stayed: December 2012, travelled on business
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Thank Lead63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2012

What a wonderful hotel. We came up from San Diego and booked 2 rooms while visiting family. The service was great from the moment we entered. Sam at the front desk was very helpful and nice. Both rooms were beautiful, large and exceptionally clean. The granite countertops and large flat screen TV were the icing on the cake. There was even a microwave and small frig in the room. Wow. We will definitely be staying here again in the future.

  • Stayed: November 2012, travelled with family
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1  Thank JT P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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