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Best Western San Dimas Hotel & Suites
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Reviews (309)
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All reviewsmade to order breakfastwafflesomelettehappy hourfrench toastexcellent breakfastrose gardenbeer and winemorning breakfastlocal restaurantsclean roomshot tubrose bowlnice poolhousekeeping stafffree breakfastno elevator
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A TripAdvisor Member
1
Reviewed 18 August 2013

They did an excellent job refurbishing this hotel, especially the guest rooms. We are a family of 5, and we stayed in adjoining rooms on the second floor. I am certain that we couldn't have been more comfortable in a 5-star luxury hotel; these rooms were perfect. We could have had three more family members and still had room to spread out. The breakfast was made to order, and boy, was that cook fast and efficient! The only complaint we had was the horrible coffee, but hey, we had no trouble finding better coffee just blocks away. After we checked out, my daughter discovered she had misplaced a silver ring in the room. I went back and spoke with the maid that was cleaning up the room. She had the ring on her cart and pleasantly returned it to us without hesitation.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this reviewResponded 16 October 2013

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

05707 Property
General Manager
BEST WESTERN San Dimas Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

The hotel was clean, tidy, and well taken care of. The staff was all friendly and helpful. But best of all was the cooked to order breakfast that they served. We were expecting just a continental breakfast, but the omelets and waffles were a very pleasant surprise.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Christian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this reviewResponded 16 October 2013

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

05707 Property
General Manager
BEST WESTERN San Dimas Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 13 August 2013

It was nice to stay in a clean and quiet place. San Dimas is such a quint little town. Every thing you need is close, eating places, shopping and freeways to get to places. Close to Raging Waters Theme park and nice parks in the surrounding area. Having breakfast at the hotel was a plus too.

  • Stayed: August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this reviewResponded 16 October 2013

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

05707 Property
General Manager
BEST WESTERN San Dimas Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2013

The entire staff were excellent, kind, and helpful. The breakfast cook was outstanding in his service and quality of food. The front desk manager and the clerks were friendly and seemed to love their job. The housekeeping staff always did a wonderful job cleaning and preparing the room every day (we were there for 3 days). And the overall hotel, including pool, spa, and grounds, was just fabulous.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank William P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this reviewResponded 16 October 2013

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

05707 Property
General Manager
BEST WESTERN San Dimas Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2013

This is one of my favorite Best Westerns. Jesse, at the front desk is friendly, professional, and will go above and beyond to ensure you have a great guest experience. The free breakfast is excellent too. The eggs benedict was better than I have had at many chain restaurants. Clean rooms, safe parking, and close to all the LA freeways. Over all a great experience.

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Tina I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this reviewResponded 16 October 2013

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

05707 Property
General Manager
BEST WESTERN San Dimas Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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