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“Nice property” 4 of 5 bubbles
Review of BEST WESTERN San Dimas Hotel & Suites

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BEST WESTERN San Dimas Hotel & Suites
Ranked #1 of 5 Hotels in San Dimas
Certificate of Excellence
Phoenix, Arizona
Level Contributor
98 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Nice property”
4 of 5 bubbles Reviewed 2 April 2014 via mobile

We recently stayed at the property for 4 nights. Checkin and check out were not as easy as I had hoped for. Overall, the property is very nice and extremely well kept. The room was very large with a microwave and refrigerator and free parking. There is a great breakfast included as well.

Stayed March 2014, travelled on business
Helpful?
Thank btworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, 7 April 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We thank you for your compliments in regards to our well kept property, newly renovated rooms and our fabulous cook to order breakfast. We also want to apologize for a not so easy check in and check out. We hope you will consider staying with us again so that we may prove superior and efficient service next time around.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

236 reviews from our community

Traveller rating
    164
    55
    11
    5
    1
See reviews for
110
54
11
43
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Montreal, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 March 2014

Stayed 4 nights to attend college sporting events. Great location, the room was very large and comfortable. Great TV and channel selection. The made to order breakfast was top notch, not your normal complimentary fare. Rooms, lobby and grounds were spotless. Would definitely stay here again.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, 7 April 2014
Dear David M,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We greatly appreciate your compliments of our hotels grounds, our cook to order breakfast, and our newly renovated rooms, lobby, fitness and business center. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redwood City, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 10 March 2014

Room was clean, bed was comfortable, shower was great. Was here for a college visit trip with our son. Assuming he attends said college, we will likely stay here again many times over the next few years!

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 991scottd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, 19 March 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to serving you in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 March 2014

This hotel is a 10! The rooms are r ecently updated and very clean. The included hotel breakfast was the best I have ever had. I would recommend this hotel to anyone needing a place to stay in the area

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, 19 March 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for your compliments to our Cook To Order breakfast. We will inform the Chef a job well done. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lone Pine, California
Level Contributor
5 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 3 March 2014

I stayed at this hotel and was very impressed with the overall look of the courtyard more than anything else. It was beautiful and well maintained as was the room. Breakfast was good and they even had a high-chair for my toddler. I didn't really spend too much time speaking with staff, but they were friendly when did.

  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bubbenski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, 19 March 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments to our hotel. We work hard at maintaining a beautiful courtyard for our guest to enjoy. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakhurst, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

We arrived very tired and prior to the official check-in time. Maudie was on the front desk and was so helpful, we immediately checked into a wonderful room. Breakfast exceeded our expectations. My husband was served a custom omelette, with fresh salsa on the side. We look forward to staying here again on our next trip to this area.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Shirley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, 19 March 2014
Dear Shirley,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliment to our employee Maudie. She will be informed of a job well done.We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

This locationl was remodeled in June 2013 and was very clean. My room faced the pool and it was very quiet even though this motel had many guest. The breakfast exceeded my expectations. All employees as well as guests were friendly. The fitness room was clean with new equipment. It had free bottle water and towels.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 992deborahs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, 19 March 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments in regards to our renovations and customer service. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN San Dimas Hotel & Suites

Property: BEST WESTERN San Dimas Hotel & Suites
Address: 501 W Bonita Ave, San Dimas, CA 91773-2500
Phone Number:
Region: United States > California > San Dimas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in San Dimas
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN San Dimas Hotel & Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
The BEST WESTERN San Dimas Hotel & Suites allows you to stay in comfort, with value and peace of mind--100% nonsmoking hotel. Enjoy a pool and spa centered courtyard surrounded by a beautiful rose garden. Suburban property, adjacent to many cities and to major events. Hotel features double queens, kings, and single queen beds. Adjoining rooms are available. Airports: Ontario International 17 miles, LAX 60 miles. Property located off I-57, 1/4 miles South of I-210. Recently renovated, modern design decorum. Must have ID & credit card upon check in. ... more   less 
Reservation Options:
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Also Known As:
Comfort Suites Near Fairplex Hotel San Dimas
Comfort Suites San Dimas
San Dimas Comfort Suites

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