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“Great hotel, great location”

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Best Western San Dimas Hotel & Suites
Ranked #1 of 5 Hotels in San Dimas
Certificate of Excellence
Santa Rosa, United States
1 review
“Great hotel, great location”
Reviewed 13 June 2014

Stayed three nights in June '14. Absolutely no complaints, with exception of the noisy acoustics in the breakfast room. However, the cooked to order omelettes, fresh melon and other breakfast items were very good. Coffee a bit weak. Rooms were nicely appointed, very clean and quiet. Overall appearance of the hotel was top-notch. San Dimas may be one of the more charming towns in the LA metro area; clean and well maintained. I'd feel safe out for a walk in the evening. It would appear the the city planners took visual cues from Frontierland.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this review, 19 June 2014
Dear Brian J,


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments to our cook to order breakfast and the hotel grounds. We do apologize for the noise control in the breakfast area. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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260 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Saint Louis, Missouri
Level 6 Contributor
294 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 8 June 2014

I stayed here a couple weeks ago the night before a licensure exam. I arrived a bit ealier for check-in and was allowed to check in early. The basic queen bed room was very spacious! There was a refrigerator, couch and chair, and other basics. It's a perfect place to stay for an extended amount of time. There's complimentary breakfast which includes a choice of an entree such as omelette, eggs benedict, etc - not just pastries and coffee. The staff was very friendly and helpful.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DnllJns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this review, 19 June 2014
Dear Valued Guest,


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments on our hotel and your recent stay with us. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midland, TX
Level 6 Contributor
110 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 30 May 2014

We completed a three night stay at this hotel and everything was very enjoyable. The one small hiccup we had was when we arrived. The clerk on duty must have been having a bad day, because her initial greeting was not very welcoming. She apparently was dealing with another customer, who had stepped out to the parking lot, and she was a bit rude in telling us that she would get to us next. When she realized that I had noted her less than welcoming tone, her attitude took a dramatic turn for the better. The remainder of our stay was flawless. The rooms were big and clean. The beds were super comfortable. The cleaning staff were friendly and efficient. The hotel grounds were beautifully landscaped and the complimentary daily breakfast was hot and made to order. We will definitely be staying here again. I highly recommend this hotel.

Room Tip: This is located right next door to a gas station and car wash. It is also in walking distance from...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rocky V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this review, 19 June 2014
Dear Valued Guest,


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments to our hotel. And we also apologize for the staff that checked you in. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
imfthomp
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 April 2014

I loved this hotel. A great value. We stayed here when visiting the Claremont colleges nearby. Very well maintained grounds in a nice area. The room was very clean and spacious. Beds veeery confortable. Free internet. Lots of parking. Pool was cool but hot tub warm. We walked to a mexican restaurant up the street and had an excellent dinner at 25% off with hotel coupon. There are many options for dinner within walking distance. Had staff cooked waffles and omelettes for breakfast.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imfthomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this review, 17 April 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments to our staff, the hotel grounds, our newly renovated rooms and we will inform the Chef of a job well done. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
glendale, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 April 2014

This hotel has everything you need to enjoy your vacation. It is within walking distance to several shops and restaurants. Breakfast is excellent and the gardens around the pool are beautiful. The Staff was extremely helpful with all our questions. We have already recommended to our friends.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Constance K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this review, 7 April 2014
Dear Constance,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We can't thank you enough for your wonderful compliments to your overall stay with us at Best Western San Dimas. We greatly appreciate passing the word along to your friends and family. We look forward to seeing you again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level 6 Contributor
98 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 2 April 2014 via mobile

We recently stayed at the property for 4 nights. Checkin and check out were not as easy as I had hoped for. Overall, the property is very nice and extremely well kept. The room was very large with a microwave and refrigerator and free parking. There is a great breakfast included as well.

Stayed March 2014, travelled on business
Helpful?
Thank btworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this review, 7 April 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We thank you for your compliments in regards to our well kept property, newly renovated rooms and our fabulous cook to order breakfast. We also want to apologize for a not so easy check in and check out. We hope you will consider staying with us again so that we may prove superior and efficient service next time around.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 March 2014

Stayed 4 nights to attend college sporting events. Great location, the room was very large and comfortable. Great TV and channel selection. The made to order breakfast was top notch, not your normal complimentary fare. Rooms, lobby and grounds were spotless. Would definitely stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this review, 7 April 2014
Dear David M,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We greatly appreciate your compliments of our hotels grounds, our cook to order breakfast, and our newly renovated rooms, lobby, fitness and business center. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western San Dimas Hotel & Suites

Property: Best Western San Dimas Hotel & Suites
Address: 501 W. Bonita Ave., San Dimas, CA 91773-2500 (Formerly BEST WESTERN San Dimas Hotel & Suites)
Phone Number:
Region: United States > California > San Dimas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in San Dimas
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western San Dimas Hotel & Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
The BEST WESTERN San Dimas Hotel & Suites allows you to stay in comfort, with value and peace of mind--100% nonsmoking hotel. Enjoy a pool and spa centered courtyard surrounded by a beautiful rose garden. Suburban property, adjacent to many cities and to major events. Hotel features double queens, kings, and single queen beds. Adjoining rooms are available. Airports: Ontario International 17 miles, LAX 60 miles. Property located off I-57, 1/4 miles South of I-210. Recently renovated, modern design decorum. Must have ID & credit card upon check in. ... more   less 
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Also Known As:
Comfort Suites Near Fairplex Hotel San Dimas
Comfort Suites San Dimas
San Dimas Comfort Suites

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