Pizz'a Chicago warns right on their menus that it will take 45 minutes for your pizza to cook, and that if you don't want to wait you'd better phone in your order ahead of time. While this leads to really, really good pizza, it also equals really, REALLY slow service, since as far as we could tell most people didn't actually call ahead.
We DID call in ahead of time, and were told that they would cook our pizza halfway and then finish cooking it once we were seated. We arrived to find a full restaurant, got our names on the wait list. And then we waited. And waited. And waited. 45 minutes for cooking + eating time = almost NO table turnover.
Twenty minutes went by from the time we were the next name on the wait list until we were actually seated. Never mind that there was an empty table and four chairs by the window. Never mind there was an empty booth. The two waiters in the whole restaurant and single manager were too harried to clear those tables or get anyone new seated, although why they were so harried I don't quite understand. I mean, everyone was just sitting around talking and waiting their 45 minutes for their pizza to cook. We did a lot of waiter-watching, and it really seemed they were walking in circles, looking busy and talking to the kitchen staff but not doing a whole lot that was productive.
Finally, we just asked them to finish cooking our pizza and put it in a box so we could take it to go, and voila, we were seated. 10 minutes later, they finished cooking our pizza and gave it to us. Oh, and when we got up and left, the family that was two names behind us in the wait list... they were still waiting.
The pizza itself? Delicious. I won't say it was worth the wait, but I could see myself ordering to go and then driving by to pick it up if I was in the area again. Five stars for food. One star for everything else. Let's call it a 3.
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