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“Incredibly helpful staff”

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Homewood Suites by Hilton San Jose Airport-Silicon Valley
Ranked #1 of 75 Hotels in San Jose
Certificate of Excellence
Reviewed 25 February 2014

I guess I had accidentally booked a smoking room, and not being a smoker, smoking rooms kill me (yes, I'm a big baby), but Regina knew they had an out of order room and worked to ensure it could go back in order for me and in a few minutes, I was in a beautiful room for the night smoke free! Regina was so professional, helpful and friendly, she made my day. I'll definitely be back to this hotel again as I do frequent the bay area

Room Tip: I stick with Hilton over Marriott for a consistent standard in quality and this hotel isn't lack...
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  • Stayed: February 2014, travelled on business
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Thank JamulBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis R, Manager at Homewood Suites by Hilton San Jose Airport-Silicon Valley, responded to this reviewResponded 27 February 2014

Dear JamulBen,

Thank you for the kind words and I am glad we were able to accommodate you into a non smoking room . I have shared your comments with Regina and the rest of hotel team members! We hope to see you again soon!

Kindly,

Sincerely,

Luis Robles
General Manager
Homewood Suites by Hilton San Jose Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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625 - 631 of 857 reviews

Reviewed 19 February 2014

i had a long stay of 10 days at the homewood suites by hilton, and i completely felt relaxed even after a long day of work. facilities and complementary services offered by the hotel are much appreciated and extremely helpful in making the stay as homely as possible. Enjoyed the hospitality!! would definitely prefer to stay in my next visit.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Tanushri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis R, General Manager at Homewood Suites by Hilton San Jose Airport-Silicon Valley, responded to this reviewResponded 27 February 2014

Dear Tanushri B,

We are glad to hear that we could make your 10 days away from your home a good one. Being on the road for that long is not always easy and my team and I always want to make sure that we make your time with us as warm and comfortable as possible. We look forward to your next visit!

Sincerely,

Luis Robles
General Manager
Homewood Suites by Hilton San Jose Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

What make a good hotel great are its people. In all my travels I am yet to encounter a more jovial, caring and friendly staff than the ones at the Homewood Suite by Hilton in San Jose. The front desk folks are always cheerful, friendly, and pleasant. The breakfast time at this hotel is crazy busy, but you will find the restaurant staff always wearing a smile and extending warm hospitality. Next time you are there say hello to anyone of them – Kathy, Fely, Dale…simply the best and they truly make it a home away from home!

  • Stayed: February 2014, travelled on business
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Thank Jain-NR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis R, General Manager at Homewood Suites by Hilton San Jose Airport-Silicon Valley, responded to this reviewResponded 27 February 2014

Dear Jain-NR,

Thank you for sharing your experience with us. Please know that I have shared your comments with Fely, Kathy , Dale and the rest of the entire staff! On behalf of everyone here at the Homewood, thank you for allowing us the privilege to be your home away from home!

Kindly,

Luis Robles
General Manager
Homewood Suites by Hilton San Jose Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014

Service is excellent here. I will continue to frequent this location. Luis and the Staff know what customer service and satisfaction means. It's hard to find that these days. It's something you have or you don't. You can't train people to do it. Staffing the right people is what makes it happen. Kudos to you all.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis R, General Manager at Homewood Suites by Hilton San Jose Airport-Silicon Valley, responded to this reviewResponded 11 February 2014

Hello Gary G,

Thank you for the wonderful comments and we are glad that you enjoyed your stay. We look forward to seeing you again soon!

Kindly,

Luis Robles
General Manager
Homewood Suites by Hilton San Jose Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

The mattress is too hard and I wish they would adopt the policy of washing the duvet for each guest as some other hotels do. Otherwise, I love having a full kitchen, and the other aspects of the room are good.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Robin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis R, General Manager at Homewood Suites by Hilton San Jose Airport-Silicon Valley, responded to this reviewResponded 11 February 2014

Hello Robin H,

Thank you for your feedback! I am grateful for your kind comments and please know that we will be purchasing new mattress' later this year that will help address your concern. We look forward to seeing you again!

Kindly,

Luis Robles
General Manager
Homewood Suites by Hilton San Jose Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2014

Home away from home...this hotel had it all. Excellent in every aspect! I'll definitely stay here again!! I would recommend this hotel to anyone who wants a quiet, pleasurable and affordable stay. From check in to check out...All was great with no problems at all...Wonderful place for business, family or fun

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Brenda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis R, General Manager at Homewood Suites by Hilton San Jose Airport-Silicon Valley, responded to this reviewResponded 27 January 2014

Hello Brenda O,

Thank you for your kind words and I will be sure to share this review with our staff! Until next time!

Kindly,

Luis Robles
General Manager
Homewood Suites by Hilton San Jose Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2014

Stayed here with two teenage daughters for volleyball at the San Jose Convention Center. The two bedroom suite was perfect for us. You can walk next door to get something to eat if you do not feel like cooking in the suite. The suite is fully furnished and comfortable. Would definitely stay here again.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Todd T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis R, General Manager at Homewood Suites by Hilton San Jose Airport-Silicon Valley, responded to this reviewResponded 24 January 2014

Hello Todd T,

I am glad that you and your family enjoyed your stay. We hope to see you next time your daughters are competing in San Jose!

Kindly,

Luis Robles
General Manager
Homewood Suites by Hilton San Jose Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton San Jose Airport-Silicon Valley

Address: 10 W Trimble Rd, San Jose, CA 95131-1031
Phone Number:
Region: United States > California > San Jose
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Jose
#1 Romantic Hotel in San Jose
#5 Family Hotel in San Jose
#6 Best Value Hotel in San Jose
Price Range: £95 - £309 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton San Jose Airport-Silicon Valley 3*
Number of rooms: 140
Official Description (provided by the hotel):
Homewood Suites by Hilton San Jose Airport-Silicon Valley is an upscale, all-suite hotel located less than two miles from the SJC Airport and only four miles from downtown San Jose. Our upscale suites are the perfect base for you while in the San Jose area for business, pleasure, relocation, or on an extended assignment that requires residential apartment like accommodations to make yourself at home. ... more   less 
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Also Known As:
Homewood Suites By Hilton San Jose-Silicon Valley Hotel San Jose
Homewood Suites San Jose
Homewood San Jose
Hilton San Jose
San Jose Hilton
San Jose Homewood Suites

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