Just completed a stay here for 5 days. Not the greatest stay. My son and I were located in one of the secured entry buildings on the first floor. Upon entering the room, there was a pet store odor to it. We required a first floor room and asked about a change, but was told there were no other first floor rooms available, even though we saw someone checking in later into one and the next day someone checking out from a couple.of the first floor rooms.
Later on that evening, we found some dry dog food on the carpet floor here and there and as well as pet hair. I figure, what the heck, clean it up and deal with it. The room is very outdated in appearance and in need of updating. The bathtub's non-slip surface was wearing out which gave the appearance of being stained and dirty. My son slipped a couple of times while taking a shower. I did as well. Very dangerous. They need to put some non-slip strips before someone gets hurt.
On the second day in the morning upon waking up, in addition to being woken up by a barking dog that was barking for 35 minutes straight, I started noticing some very itchy bug bites on my ankles, feet and lower leg area. I can only think of one reason for it, the room must have fleas. Since it was already dirty, as well, my wife asked if the carpet can be cleaned. They said they would do it. Although she did not mention the fleas........... But, be careful what you ask for..........
Although it was clean, during the last 3 days of the stay it was like being in a steam room.The carpet never quite dried totally. I left the windows open each day and ran the ceiling fan on all day. Everything in the room from my clothes to the sheets to my papers had a slightly damp feeling to it. The windows were fogged, as well. By the time I checked out, parts of the carpet was still not totally dry.
I did not bother to request a room change, since they had already told us several times that there were no other first floor rooms available. Due to my son's condition, we required a first floor room.... So we just dealt with the situation and figured we would be out of the room most of the time. On the day of check out I woke up again with a few more bug bites, so it would seem that the fleas returned. In addition, on the last night, I started hearing a drip noise and discovered that the air condition started dripping water on to the carpet. I placed a towel underneath it and went to bed. Had to leave at 6am.
My wife and younger son was in another room towards the front, the non secured entry rooms. Those are going through some renovations I guess. But on the last night, the hot water was shut off and they had to take cold showers. The front desk was not aware and nothing was done about it. So they took cold showers.
The only reason I am giving two stars rather than one, is that the staff, with the exception of maybe one, were very cordial and nice. We stay at many Homewood Suites across the country on our vacations, but this one is probably the worst of the ones that we had stayed at. A lot of positive reviews here, but I did not experienced any of those positives.
Time to go apply some calamine lotion........
- Official Description (provided by the hotel):
- Homewood Suites by Hilton San Jose Airport-Silicon Valley is an upscale, all-suite hotel located less than two miles from the SJC Airport and only four miles from downtown San Jose. Our upscale suites are the perfect base for you while in the San Jose area for business, pleasure, relocation, or on an extended assignment that requires residential apartment like accommodations to make yourself at home. ... more less
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- Also Known As:
- Homewood Suites By Hilton San Jose-Silicon Valley Hotel San Jose
- Homewood Suites San Jose
- Homewood San Jose
- Hilton San Jose
- San Jose Hilton
- San Jose Homewood Suites