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“Nice enough for the price!”
Review of Arena Hotel

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Arena Hotel
Ranked #33 of 75 Hotels in San Jose
Seattle, Washington
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice enough for the price!”
Reviewed 22 April 2013

Went to an event at the HP Pavilion and this was a quick 5 minute walk which was my main reason for choosing it. Many other reviews were dead on... very clean but outdated decor for example pink tile! Staff wasn't entirely friendly and the a/c was way too loud and obnoxious. But if you are interested in location and price and cleanliness this is the place to stay! There is a cute little courtyard to sit and have breakfast and although we were generally in a hurry in the morning and didn't have time for the complimentary breakfast, it made the lobby smell fantastic!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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369 reviews from our community

Traveller rating
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    142
    79
    48
    35
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95
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Redwood Valley, California
Level 5 Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 April 2013 via mobile

Walking distance to HP pavilion. Can't beat the location. Staff is friendly. Rooms are dated but clean. We skip the fee breakfast as there are nicer places to eat within walking distance. Overall quiet night sleep and great for families just in town for a quick event.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tdkiely2127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, British Columbia, Canada
Level 6 Contributor
60 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 April 2013 via mobile

This hotel has great value for what you pay, when you factor in the free parking, free breakfast and location it's really a good deal. Rooms were ok, definitely adequate, especially for only a couple of nights.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leticiateliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hollister, CA
Level 6 Contributor
117 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 4 April 2013

The Arena Hotel is well located for any number of activities in downtown San Jose. It's relatively easy to get to also with attractive rates. I loved the idea of a 2 person Jacuzzi too in my room. But my room was not at all clean, and the carpet was badly stained and very loose. There was a peeling ceiling that had obviously leaked. But the bed was quite possibly the worst I've ever tried to sleep in! Way too soft and sagging with pillows that were so hard they made my neck hurt. The sink was chipped and stained. If you can get past all of that, yes, there was a so so breakfast, but this morning they were out of every juice except guava and the sausages were so hard you might have broken a tooth. But it was free and so is parking. I wanted to give the hotel a better rating because of the location and price (and the Jacuzzi) but the run down nature, HORRIBLE bed and outright dirtiness will only allow me a poor rating. Sad really.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 49erlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these San Jose hotels

Irvine, California
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 April 2013

I'm was visiting from oc ca going to see the sharks play at the HP Pavilion. Great location with less then 1/2 mile walking distance to the arena. Which means saving $15 to $20 in parking fee at the arena. Hotel itself is ok but more then adequate. The front desk people were all very nice and so was the cleaning lady. No restaurant on site but plenty of places to eat within a short walking distance. Free breakfast was your typical continental breakfast. Jacuzzi tub is nice. BUT if you have senior citizen who have a hard time getting in and out of the tub, I wouldn't recommend this place. For most people who needs a place in this location, I would defnitely recommend it.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RicAguirre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Luis Obispo, California
Level 5 Contributor
73 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 24 March 2013

In honor of full disclosure the only reason we stay at The Arena Hotel every other year for the NCAA Basketball Playoffs at HP Pavilion which is within walking distance. The Arena is an average hotel and unless ownership wants it to be more it never will be. Not slightly above average, although like this past weekend it could dip slightly below average, but I suspect it will always be average. Of course it is priced accordingly and parking is free. The fact that it is within walking distance of a gentrifying neighborhood with a bunch of cool shops and eateries and a10 minute walk to Downtown San Jose and the Caltrain Station are huge bonuses.

Here iare two examples of how management takes its eye off the ball. First, and most irritating, the hotel advertises WiFi. While I was on a pleasure trip I'm never far away from having to give attention to business. Well, the WiFi was out and nobody seemed to be in too much of a hurry to fix it. The front desk had no sense of urgency and according to one of the less than service oriented desk and sour attitude staff the manager really didn't give crap. The WiFi was supposedly being "worked on" for 3 of the 4 days I was there and did go up very briefly Friday evening but by Saturday morning it was down again. The same front desk person gain threw up his hands in a"not my problem" stance. The other example that will keep The Arena merely average is the hotel was full to the brim with attendees for the NCAABasketball playoffs. There is a great community rom on the ground floor where free breakfast is served with a large screen TV and comfortable seating. Friday was the in between day with games going on elsewhere in the country (games in San Jose were Thursday and Saturday) and Saturday most of us were checking out at 11 a.m.with games in San Jose not starting until 5 hours after checkout. Do you think management thought about, for the comfort of its guests, opening up the community room to watch the games and have a place to stay for those 5 hours? Not a chance!

The Good
Comfortable rooms
Great location
Free parking
Free breakfast

The Bad
Tired decor
Doesn't exactly exude cleanliness
One elevator for a large hotel that can take irritatingly long to arrive
Spotty attitudes of the front desk staff

The Ugly
Lack of attention to simple details
Management is asleep at the switch

Room Tip: Ask for a room away from the street as it can be noisy. If you sleep with the window open, as we do...
See more room tips
  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank HospitalDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WA
Level 5 Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 26 February 2013

Great location for the HP Pavilion with decent prices, which is why we booked there. The grounds look good, but the hallways and rooms are tired and run down (scuff marks on walls, visible patches), although not actually dirty.The front desk staff was helpful. The breakfast isn't so great, but it is free. (I watched the attendant microwave the frozen pancakes without removing them from the plastic wrapper first. Eww.) There are numerous signs saying not to remove food from the breakfast area, but several people walked out with several full plates and they never said anything. The area was fine during the day, but sketchy at night. If you are going to an event at the Pavilion, you are probably fine to walk back at night as there will be so many other people doing the same thing. Otherwise, I would drive where you need to go after dark. They keep the hotel doors locked at night. There is guest laundry available at I believe $2 per load to wash or dry.

Overall, it is a budget property, and as long as you are not expecting more, it serves its purpose well and is a good option. We would stay there again if we attend another event at the HP Pavilion.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WA147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arena Hotel

Property: Arena Hotel
Address: 817 The Alameda, San Jose, CA 95126-3156
Region: United States > California > San Jose
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #33 of 75 Hotels in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Arena Hotel 3*
Number of rooms: 89
Official Description (provided by the hotel):
Arena Hotel features 89 spacious guestrooms offering floor plans from Deluxe King Rooms, Double Queen Rooms, to Deluxe suites. We offer corporate rates, AARP rates, and extended stay rates. We are located within walking distance to downtown San Jose and HP Pavilion. Enjoy our complimentary breakfast and dinner services during your stay. ... more   less 
Reservation Options:
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Also Known As:
Arena Hotel San Jose
Arena San Jose

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