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“Just OK”
Review of Arena Hotel

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Arena Hotel
Ranked #34 of 75 Hotels in San Jose
Cool, California, USA
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Just OK”
Reviewed 23 December 2013

While the service and cleanliness were very good, but I really hate small, square pillows for sleeping! I want nice, normal- or large-size, fluffy pillows on my bed (many hotels put both on the beds these days). The TV was too small for the room and no on-screen guide for what's on. One big plus was the large tub with jets, but I didn't use it. You don't see that very often. The breakfast was o.k. too, but instant coffee made by a machine??? Oh, please! It was awful!! Thank goodness there is a good coffee shop (Hannah's) just across and down the street. Next time, I would skip the breakfast at the hotel and just do it at Hannah's.

Room Tip: Ask for bigger pillows (I don't know if they are even available).
See more room tips
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CoolKit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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359 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
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English first
Orem, Utah
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 November 2013

The hotel was pretty rundown, and my room smelled strongly of chemicals when I arrived, so it wasn't the best first impression. However, the following morning when I was running late for a meeting and needed something printed (there was no printer in their "business center", which consisted of just a desk and a computer) the front desk allowed me to email the documents to them and they printed them off for me. I was very impressed with the customer service too, both at check-in and check-out.

So, while I don't think I would ever stay there again...it is definitely through no fault of the workers.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Autumn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wash. DC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 November 2013

I just wrote a review of an awful place in Safety Harbor, FL, and could only compare to the worst of all: Arena Hotel. Which reminded me to say a few words on its behalf. The Arena is the single most depressing, dated, jerry-rigged place I've ever checked into. I was booked for an event in the San Jose area, and the organizers put me there. As a result, I'll also never work with that organization again. I don't even know where to start with this disgusting dump, but just make sure you never, never, never stay there. Sleep in your car if you have to, or find a park bench. Stay away from the Arena.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank World T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these San Jose hotels

Fresno, California
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 November 2013

We were in town for a hockey game and wanted someplace close to the arena. The Arena Hotel was the obvious choice! The hotel is dated, but not dirty. It was probably quite fancy 25 years ago. For what we paid it seemed just right.
Pros:
- great location, walking distance to SAP Center
- free parking (some covered)
- clean
- very large room
- jetted tub
- free hot breakfast, not amazing, but ok
- friendly staff
- free wifi
- free newspapers
Cons:
- the old fridge in our room was noisy, but I know other rooms have new refrigerators (we unplugged it for night)
- our room was above the courtyard, where the after-game smokers hung out and talked until about 1am
- very old TV, but hey, we weren't there for TV anyway

I would stay again with no hesitation.

Stayed November 2013, travelled as a couple
Helpful?
Thank 83nighthawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Oklahoma, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 October 2013

We enjoyed our 2-night stay at the Arena Hotel. The bed was comfy, the huge Jacuzzi tub was INCREDIBLE, and the microwave and fridge were very convenient (there is a CVS right next door to the hotel where many food items can be purchased). This is an older hotel, but it was quiet, clean, and attractive. Staff members were pleasant and helpful. It's close walking distance to the SAP Arena and to a shopping area with nice local restaurants and stores. We also walked downtown to the Tech Museum (about a mile). The free breakfast was wonderful: orange juice, eggs, sausage, bacon, biscuits, muffins, yogurt served buffet-style in a nice dining room. I would definitely stay here again if I return to San Jose.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeanj674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, CA
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 October 2013 via mobile

This was my third or fourth stay at The Arena - all for shows at the now SAP Center. Location is excellent. Can't beat a two block walk back when everyone else is fighting traffic. Ample free parking included. Breakfast was so so. As others have stated on reviews, meats are being microwaved & the eggs are powdered. I have never however, until now, had such a horrible sleeping experience here. The beds were HORRIBLE. Old old old. Springs that popped as your rolled over. I must have previously had rooms that were updated. Stay away from #334. Walls are thin so ask for top (3rd) floor & ask to be away from the elevator. The hotel is old - old fixtures & decor - but it does the job. It's all about location. I plan to stay again in January but will be calling ahead to ask for a room with a newer bed.

Stayed October 2013, travelled with friends
Helpful?
2 Thank sacto71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 October 2013

Not fancy, a little corny, not much to look at..but fairly priced, adequate and a good value describe the Arena Hotel. It is the proximity to the HP Pavilion for convention events that make it worth the stay. You may chuckle at the "fancy bathtubs" that are offered as they are monstrous useless old tubs..but the grab and go breakfast are better than many, if sparse. The location is not one you'd want to spend all of your San Jose time in, but if you're just in town for the an event at the Pavilion, it is close and more than ok.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NanaPapaArizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arena Hotel

Property: Arena Hotel
Address: 817 The Alameda, San Jose, CA 95126-3156
Region: United States > California > San Jose
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #34 of 75 Hotels in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Arena Hotel 3*
Number of rooms: 89
Official Description (provided by the hotel):
Arena Hotel features 89 spacious guestrooms offering floor plans from Deluxe King Rooms, Double Queen Rooms, to Deluxe suites. We offer corporate rates, AARP rates, and extended stay rates. We are located within walking distance to downtown San Jose and HP Pavilion. Enjoy our complimentary breakfast and dinner services during your stay. ... more   less 
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Also Known As:
Arena Hotel San Jose
Arena San Jose

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