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Dolce Hayes Mansion
Ranked #3 of 75 Hotels in San Jose
Certificate of Excellence
Casa Grande, Arizona, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Having a reservation doesn't mean you will have a room when you arrive”
3 of 5 bubbles Reviewed 28 September 2013

Called and confirmed our reservation 5 hours before arriving just to hear they over booked on rooms and didn't have one for us. After arguing for 10 min they say they have one with 2 beds and we could take it or leave it. Our reservation was for a room with one kingsize bed. The manager on duty and the lady at the desk said they could give us no info because they just started their shift and didn't have a clue about anything other than they overbooked and had to turn many people away.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,159 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
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English first
Chicago, Illinois
Level Contributor
5 reviews
4 of 5 bubbles Reviewed 27 September 2013

This place is a wonderful change from chain hotels at fairly comparable prices for the area. The grounds are beautiful with a great public park adjacent to the property. I would recommend this place to anyone, whether for business or pleasure. I would have given them 5 stars but we did have a couple of issues typical to very large hotels (air conditioner issue and shower water temp issues). These were handled to our satisfaction in a timely, professional manner. If that location is good for you then don't miss it.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lamonte2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level Contributor
112 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 25 September 2013

I stay here every year for a work conference. It is a great place if you are looking for a place to stay, eat and rest. It is not near downtown San Jose, museums, or shopping. It sits right in the middle of a neighborhood. But is a beautiful hotel with a great breakfast buffet, pool and fitness center. For a conference it is always a comfortable place and always have drinks and snacks on hand. The rooms and bathrooms are starting to look a little dated (e.g. tile in shower and broken cord for drapes) but it is clean with all the expected amenities. The only problem I had for the first time is the housekeeping folks were right outside my door talking, sounded loud for 5:30-6am and it continued long enough to wake me up and keep me up. I would ask for a room away from the street as well.

Room Tip: Ask for a room away from the street. It is only one side of rooms so plenty others available.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyontheMove_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 16 September 2013

Tucked away in a suburban San Jose neighborhood, this hotel was a perfect getaway retreat. Sunny location, quiet, nice little pool with attentive wait person, nice patio bar with outdoor heating. Great destination to get out of Bay Area fog for a night. Restaurant was fine.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMSP624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review, 21 September 2013
We are very glad to hear that you discovered us and that we are your near to home getaway spot.

Thank you for your review and kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valdobbiadene, Italy
Level Contributor
115 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 16 September 2013

Is not really centrally located but kind in the middle of nowhere but when you get there the view is astonishing.
The mansion is just surreal in its beauty. The insides are super nice as well.
Staff is friendly and helpful. Rooms are cozy and big. Absolutely a great place to stay.

Stayed September 2013, travelled on business
Helpful?
Thank Nicola A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review, 21 September 2013
Thank for your kind words and mentioning the great feeling you get when you are on property and that we are a great place to stay.

We greatly appreciate that you took the time to express your positive experience.

Only the best to you and yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kanata
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 12 September 2013

What a fantastic resort hotel for our 2 day stay in San Jose. The main building is an old family mansion and is well maintained. A lot of the rooms are in an annex and are styled to compliment the main building. Rooms are somewhat small but very functional and attractive. The staff are very friendly and helpful except for some of the housekeeping staff who do not speak english.

Room Tip: Excellent buffet breskfast and lunch at a reasonable price.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank geoffel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review, 21 September 2013
Thank you for the wonderful review and the details regarding our property. It is always great to hear that we represented ourselves in friendly and helpful manner. This our culture when interacting with our guests and each other.

We look forward to seeing you again when you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 10 September 2013

From the rooms, facilities to the grounds, this hotel was impeccable!!Was too busy touring around during our stay, would have loved to have spent more time at the hotel. Breakfast had a great selection and the food was fresh, service great.
Would highly recommend and will definitely be staying there my next visit!!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tasfab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dolce Hayes Mansion

Property: Dolce Hayes Mansion
Address: 200 Edenvale Avenue, San Jose, CA 95136 (Formerly Hayes Conference Center)
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in San Jose
#5 Business Hotel in San Jose
#6 Romantic Hotel in San Jose
#7 Family Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Dolce Hayes Mansion 4*
Number of rooms: 214
Official Description (provided by the hotel):
Once a lavish private estate, the Hayes Mansion stands as one of the South Bay's most impressive and distinctive historical structures. Surrounded by lush, emerald green lawns, accented with gardens of vibrant, colorful flowers and guarded by towering palm trees, the 100-year old estate has been refurbished, upgraded and transformed into a luxurious hotel, resort and spa. The Dolce Hayes Mansion, steeped in tradition and rich in history, provides visitors with an extraordinary experience. Leisure guests can enjoy a walk in the park, working out in our fitness center, swimming in our pool, relaxing in the spa, or having a delicious meal in either our restaurant or bar. ... more   less 
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Also Known As:
Dolce Hayes Mansion Hotel San Jose
Dolce Hayes Mansion San Jose

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