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“Not friendly to repeat customers”
3 of 5 bubbles Review of San Jose Marriott

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San Jose Marriott
Ranked #4 of 75 Hotels in San Jose
Certificate of Excellence
GreenLeadersSilver level
Agana, Mariana Islands
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Not friendly to repeat customers”
3 of 5 bubbles Reviewed 9 April 2013

Stayed here several times, however, my last visit in August 2012 was not enjoyable. My stay at The Lodge at Sonoma Renaissance Resort & Spa was totally at the other end of the "Pleasure" scale, everyone made me feel welcomed. It's regrettable for hotel staff, especially the ones you initially meet when checking in, to ruin your trip before it even starts. Only Housekeeping had the initiative to brighten our days.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CPFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joelcosta67, Director of Sales at San Jose Marriott, responded to this review, 6 May 2013
Thank you for letting us know that we did not meet your expectations during your last visit. It is our goal to acknowledge our repeat customers for their loyalty and continued patronage. We are happy to hear our housekeeping staff was up to par and your comments will go a long way in our efforts towards perfecting our service across the board. We hope you will return and give us another opportunity to take care of you in the future.

Additionally, if you would have time to provide further details of your experience here I would appreciate the opportunity to speak with you personally. You may reach me at joel.costa@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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922 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sask., Canada
Level Contributor
135 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 8 April 2013

Very nice place. My husband and i stayed here and really enjoyed our stay. Staff was very helpful with anything we asked. Its nicely decorated and rooms were fantastic.
We loved the location as we could walk to a few restaurants near by. We did go into the lounge as well.
We found that for what we paid it was a great value. We'd definitely stay again.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PMichelleL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joelcosta67, Director of Sales at San Jose Marriott, responded to this review, 3 May 2013
Thank you for the wonderful review, we appreciate you taking the time to tell us how much you valued your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Princeton, New Jersey
Level Contributor
91 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 7 April 2013

I usually stay with Hilton properties but this time around, HH hotels were expensive and thus I went to my last resort - Priceline and got a wonderful deal for this wonderful property and i didnt regret my decision to not earn points even one bit.
The location is perfect, right in the heart of downtown San Jose, very close to SJU airport as well. The lobby is grand, check-in was smooth. I was on a very hectic business trip and thus didnt get to explore the hotel much but I did have the breakfast everyday which is expensive but totally worth it - It has a lavish spread with made to order omelettes so do try it.

Dont have much to write about the property but a great tip which can help some bucks is that you neednt rent a car from the airport. Since the airport is so closeby, you can take a taxi and then utilize the Enterprise which is within walking distance of this hotel. Since rentals are expensive at the airport, you can instead rent from this Enterprise. And to sweeten the deal further, the Enterprise guys there are kind enough to let you part there at night which can save a straight $25 per night which you will end up paying at the hotel.. Now, shhhhh and dont tell anyone and instead enjoy those extra bucks ;).

Room Tip: The hotel has around 26 floors and due to its proximity to the airport, you can see the planes fly b...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thewanderer-nammo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joelcosta67, Director of Sales at San Jose Marriott, responded to this review, 24 June 2013
Thank you for the great review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hoboken, New Jersey
Level Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 29 March 2013

Stayed here for a week while in town for training. The training was actually held in the hotel's conference area so I barely left this place! I had reserved a king room but they didn't have any available when I checked in. That was the only drawback but the double bed was comfy and had nice pillows.

Staff: very helpful and friendly.
Area: There's not much going on around that area and not many places to eat so it's good to have a car

I asked the front desk how much a cab ride would be to the Caltrain station and they told me $20 but it's actually only $8 before tip.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yabutravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oak Ridge, Tennessee
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 20 March 2013

Lots of smiling faces everywhere, from the front door to the service counters to the staff. Like that. Concierge lounge provided a very respectable breakfast. Like that. The internet service was ridiculous. completely ridiculous. First, it's $12.95/day, which is just another fee for business travelers that needs to go away. Second, and much more irritatingly, the OneView/Guest Tek service that manages the Internet service is horrible. I am very computer savvy, but was extremely irritated by the inability of the service to reliably let me roam, use a second device (iPad), resume a 24-hour session, etc. The ridiculous software stack for the service was hopelessly confused, perhaps due to DHCP problems, configuration problems, etc. "Passwords" for rejoining a current session did not work, became confused by alternate locations, etc. If you're going to extort the 13 bucks per day for a basic and expected service, it should work, and work reliably not just under pristine conditions. Two tips- for light sleepers, intentionally avoid rooms that point toward the SJC airport and Convention Center. Aircraft noise and construction activity may disturb you. Second tip- grab a low floor to avoid the incessant stopping of one of the four elevators serving the guest wing.

Room Tip: Avoid rooms facing the Convention Center or SJC to escape construction and aircraft noise. Low floor...
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank freqtraveler86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
calhoun, GA
Level Contributor
144 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed 19 March 2013 via mobile

Typical big city hotel that didn't miss the segment of "things that travelers don't like": $29 valet parking and $12.95 Internet svc. You can reduce some of the parking sting by avoiding the hotel valet and parking at the adjacent conference center for $20. There are some coffee shops nearby where you can get free Internet.

Hotel is very nice with marvelous beds. I recommend a higher level room to to reduce the street noise. I will be back.

Stayed March 2013, travelled on business
Helpful?
Thank gobige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oxnard, ca
Level Contributor
14 reviews
10 hotel reviews
4 of 5 bubbles Reviewed 17 March 2013

We arrived on Friday night during a busy weekend. All car traffic to and from the hotel is quite an experience. Allow for more time than normal. Location is very central to many venues and downtown business. close to San Jose State University. impressed with the weekend crowd downtown and the many events available to the public.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rdj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about San Jose Marriott

Property: San Jose Marriott
Address: 301 South Market Street, San Jose, CA 95113
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in San Jose
#3 Green Hotel in San Jose
#4 Business Hotel in San Jose
#9 Romantic Hotel in San Jose
#11 Family Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:4 star — San Jose Marriott 4*
Number of rooms: 506
Reservation Options:
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Also Known As:
San Jose Marriott Hotel San Jose
Marriott San Jose

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