We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad Con Hotel”
Review of San Jose Marriott

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
San Jose Marriott
Ranked #4 of 75 Hotels in San Jose
Certificate of Excellence
GreenLeadersSilver level
Phoenix, Arizona, United States
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Bad Con Hotel”
Reviewed 22 January 2014

I was here for a convention in January 2014.

The rooms are on the small side as far as Marriotts go. Also, very unusual, non-locking sliding bathroom doors. Bad for privacy.

Front desk/check-in experience was awesome. Staff was very helpful and polite.

Housekeeping staff were very friendly, but rooms weren't very clean. Found old water bottle under bed and fresh gum stuck to side of nightstand.

The hotel seems to have maintenance issues. The elevators make "death trap" sounds. Also, the bathroom pipes vibrated very loudly several times a night.

Most disappointing incident was something that occurred in the concierge suite on the 26th floor. One of our buddies was staying up there, and invited a group of seven of us to play poker in the lounge. This was around 1am. The doors were unlocked and there was no sign explaining hours or anything (afterwards we discovered a tiny plaque on the welcome desk). After two hours, a male staff member came up and basically yelled at us to leave. The word "scold" comes to mind.

Forced to probably return as it is this convention's primary hotel. The Hilton seems much nicer.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 25 January 2014
Thank you for taking the time to review your experience at the San Jose Marriott. We appreciate your positive comments the on check-in experience and our staff! We apologize for the issues you encountered during your stay. We would like to assure you that this experience does not meet our standards. Housekeeping is addressing the issue with the attendant and we are also addressing the negative experience with the lounge associate. We will look into the issue of the lack of signage at the lounge. Thank you for your feedback, as it is helps us to maintain and improve our guest experience. Please feel free to call the hotel at 1-408-280-1300 and ask to speak to our Director of Operations, Mr. Raman Natarajan, if you would like to discuss these issues further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

942 reviews from our community

Traveller rating
    374
    350
    139
    55
    24
See reviews for
128
98
55
547
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Fremont, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 January 2014

We live about 20 minutes away but have spent our fourth post-Christmas mini-vacation at the San Jose Marriott. It's a great antidote to the hustle & bustle of pre-Christmas shopping and Christmas Eve & Day with all the relatives. It's a wonderful way to relax for a couple of days and enjoy :Christmas In The Park", multiple museums and great restaurants. There's even a multi-plex movie house one block away. No waiting, delays, baggage claim, lost luggage or jet lag associated with traveling elsewhere!

Room Tip: Effective blackout curtains so the rising sun on the east side isn't a problem for late-sleepers...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Stephen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bainbridge Island, Washington
Level 6 Contributor
185 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 18 January 2014 via mobile

Stayed here a few days on a work trip and was pleasantly surprised. Nice Marriott with updated rooms. As an uber Marriott person, I had an upgraded room and access to a Concierge lounge that was well stocked.

Stayed January 2014, travelled on business
Helpful?
1 Thank Manzanitabay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danville, California
1 review
Reviewed 16 January 2014

This hotel is conveniently located with the amenities and service the business traveler needs. Self parking is also easy, the hotel is connected to the san jose convention center parking structure. I would stay here again.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DTWMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annapolis, Maryland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 January 2014

Was in town working 2014 Silicon Valley International Auto Show at the convention center. Great property, friendly people. Have stayed here many times before. Always consistent. Food and beverage are a little on the high side but it's typical of an "attached" convention center hotel.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Curt V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Hampshire
Level 6 Contributor
126 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 14 January 2014

This hotel management went out of their way to assist me. I highly recommend this hotel. It is very nice. Wish we could have stayed longer at this hotel. Downtown San Jose area has many dining options.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H5familytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Habra, California, United States
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 January 2014

The room was average and the carpet not very clean. The worst thing was, the water was ice cold in the middle of December, on one of the coldest nights of the year. I was in a rush so I took a cold shower before checking out. The staff at the counter seemed indifferent, but polite. He credited extra reward points for the trouble and offered another room to take a shower. Seemed like quality control is missing from this hotel's routine. The parking was valet only and very inconvenient.

Room Tip: Ask if proper quality check such as water temperature is part of the hotel's policy before makin...
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Mina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Jose hotels
0.2 mi away
Fairmont San Jose
Fairmont San Jose
#7 of 75 in San Jose
2,170 reviews
0.2 mi away
Hilton San Jose
Hilton San Jose
#9 of 75 in San Jose
1,143 reviews
0.2 mi away
Hyatt Place San Jose/Downtown
Show Prices
Show Prices
Show Prices
6.0 mi away
Dolce Hayes Mansion
Dolce Hayes Mansion
#3 of 75 in San Jose
1,287 reviews
0.1 mi away
Four Points by Sheraton San Jose Downtown
0.4 mi away
Hotel De Anza
Hotel De Anza
#8 of 75 in San Jose
629 reviews
Show Prices
Show Prices
Show Prices

Been to San Jose Marriott? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about San Jose Marriott

Property: San Jose Marriott
Address: 301 S Market St, San Jose, CA 95113-2832
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in San Jose
#3 Green Hotel in San Jose
#4 Business Hotel in San Jose
#9 Romantic Hotel in San Jose
#11 Family Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:4 star — San Jose Marriott 4*
Number of rooms: 506
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com, Odigeo, Travel Republic (UK), Priceline, TripOnline SA, 5viajes2012 S.L., Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your San Jose Marriott reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
San Jose Marriott Hotel San Jose
Marriott San Jose

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing